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@beyondblue.org.au
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Alan Smith is listed as Process Improvement Lead | Agile, Process Improvement, Business Analysis, Data & Reporting based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at beyondblue.org.au and a matched LinkedIn profile for Alan Smith.
Alan Smith previously worked as Process Improvement Lead at Beyond Blue and Billing Strategy and Execution Manager at Optus. Alan Smith holds Bachelor Of Arts - Ba, Journalism - Print And Broadcast Majors, Sociology Major, Political Philosophy Major from The University Of Queensland.
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I'm a driven and outcome focused Transformation and Change leader with extensive experience in the telecommunication sector and Not-For-Profit. I have a rich background delivering and implementing End to End Performance improvements from design phases through to training and managing operational teams. Additionally, my positions held have required Consulting and relationship building with internal clients including CEOs (as a direct report or SME), Internal Audit, Risk and Information Security panels, Board, Executive and Steering committees. My Key strengths are in Process Design and Improvement, Contracts and Legal, Business Change, Engagement and Communication, and are supported with Scrum Master, Lean Green Belt & BPMN 2.0 certifications. I also have extensive experience supporting high impact system integration, new ways of working, process documentation and building high performing and dynamic team cultures across 1500 employees, including leading National teams growing remote capabilities in Pacific Regions.
Listed skills include Business Analytics, Data Analysis, Managed Services, Strategic Thinking, and 15 others.
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Melbourne, Victoria, Australia
Prime Business Lead for Process Improvement at Beyond Blue for BAU, Strategic and Enterprise processes across IT (ITIL), Service Delivery, Research & Development, Community Engagement and Risk, Finance, Contract and Legal domains.Key Achievements- Established and sustained comprehensive audit, analysis and maintenance methodologies for Beyond Blue.
Melbourne, Victoria, Australia
Melbourne, Victoria, Australia
Melbourne, Victoria, Australia
Melbourne, Australia
Responsible for developing and implementing OB Billing Governance and Performance reporting to drive KPI performance and improve Customer Experience.Required extensive stakeholder management of business owners and teams outside of OB Billing (eg, customer service teams).Involved in new Optus Business capability team to own and drive customer experience for.
Melbourne, Victoria, Australia
Brisbane, Queensland, Australia
Contract Officer, Vendor and Contract ManagementSenior Contract AnalystCustomer onboardingSenior Process Analyst – Performance Analysis, Customer Reporting and onboardingSenior Business Analyst - Customer Performance and Optimisation Billing Delivery Specialist (BDS) - Billing and Commercial Analyst - Disputes Resolution
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Alan Smith is listed as Process Improvement Lead | Agile, Process Improvement, Business Analysis, Data & Reporting.
AeroLeads has found 1 work email signal at @beyondblue.org.au for Alan Smith.
Alan Smith is based in Greater Melbourne Area, Australia, Australia.
Alan Smith has worked for Beyond Blue and Optus.
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Alan Smith holds Bachelor Of Arts - Ba, Journalism - Print And Broadcast Majors, Sociology Major, Political Philosophy Major from The University Of Queensland.
Alan Smith is listed with skills including Business Analytics, Data Analysis, Managed Services, Strategic Thinking, Reporting And Analysis, Telecommunications Billing, Business Process Improvement, and Business Case.
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