Alan Stapleton Email and Phone Number
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Customer Success and Operations leader with experience across SaaS and financial services. Commercially and technically focused with a passion for the development of teams and a collaborative culture. Enjoy being a trusted advisor and advocate for customers, always learning!Background in management consultancy at Deloitte UK, product and change management at Santander, and building customer success and operations at Validis and Immedis.Currently lead Customer Success in EMEA at Trulioo. Trulioo is a RegTech company. We build and connect digital identity networks around the globe, working with the largest payments providers, marketplaces and financial services companies in the world.
Trulioo
View- Website:
- trulioo.com
- Employees:
- 383
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Senior Manager, Customer Success, Emea And ApacTruliooDublin, Ie
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Manager, Emea & Apac, Customer SuccessTrulioo Jul 2022 - PresentDublin, County Dublin, IrelandThe Trulioo mission is to make it possible to establish trust across every country, in real time, for every person and every business. We do this by building and continually developing a digital identity platform that is safe, inclusive and global.Leading the Customer Success team in EMEA.
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Customer Engagement DirectorImmedis Mar 2021 - Jul 2022IrelandCustomer Engagement Director at Immedis, responsible for the management of customer success and Enterprise customers across EMEA- Managing customer relationships and success across EMEA, ensuring high standards of customer service delivery, platform adoption and operational effectiveness - Being a customer advocate and trusted advisor to ensure customers achieve their ambitions leading to retention, referenceability and strategic growth along with informing the product roadmap- Continuously improve and develop customer success processes and cross functional relationships-🏆 Employee of the Quarter - Q1 2022 -
Head Of Operations And Customer SuccessValidis™ Feb 2016 - Oct 2020London, United KingdomHead of Operations and Customer Success at Validis (FinTech). Responsible for teams managing presales, customer onboarding, customer success, professional services and everything in between to empower businesses using Validis. Alan also leads the product specialist team with the aim of ensuring Validis partners and customers maximise the value of their integration and relationship.We’re proud to work with all four of the Big 4 global accounting firms and four of the five largest UK banks.- Built Customer Success team and embedded customer focused culture, playbooks, tools and processes increasing retention and driving expansion across large scale enterprise customers and small to medium enterprises - covering onboarding, expansions, upsells and renewals- Successfully on-boarded major banks and accounting firms from pilots to enterprise contracts integrating the Validis API - Developed deep relationships with senior customer stakeholders with consistent feedback on Validis being an excellent SaaS and operational partner- Built Partner and Vendor programme which enabled key delivery and integrations partners complimenting and embedding the Validis product- Managed product and software development team during transitional company periods -
Senior Project ManagerValidis™ Jul 2015 - Jan 2016London, United KingdomGrew from joining and building the project management function to being promoted to lead all customer engagements and operational teams within 6 months of hire.
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Technical Business ManagerSantander Uk Corporate & Commercial Feb 2015 - Apr 2015London, United KingdomProject/Business Manager for Santander Corporate and Commercial Banking.Successfully led the on-boarding of customers on to a complex 3rd party sourced product during the project’s pilot period coordinating all project management and delivery activities. -
Senior Consultant IbcBanco Santander May 2013 - Jan 2015London, United KingdomSenior Consultant and Project Manager within Isban Business Consulting as part of the Corporate and Commercial Products and Processes team.Roles included managing a number of new product implementations covering payments and client monies, existing product & process improvement and also a 6 month secondment as an Engagement Manager reporting directly to the Corporate CIO. In this role Programme managed 5 key delivery projects across the Corporate Bank.Led multiple product deliveries through successful pilot periods and achieved acceptance into BAU.Managed a team of three analysts who supported project and implementation activities -
Management ConsultantDeloitte Msc Aug 2008 - Apr 2013London Based - Projects In Brussels, Stockholm, Rome, Madrid, Zurich & Uk WideManagement consultant at Deloitte with 5 years experience working with clients across financial services, consumer goods, and healthcare industries. Project roles included project management, operation and process improvement, business change and analysis, testing and data integration, and operating model designAt Deloitte, worked on the following projects:Lloyds Banking Group, Verde Project Work stream lead as part of the project to recreate the LBG Risk function during the Verde branch divestment programmeLloyds Banking Group, Retail Finance Integration ProjectBusiness Consultant as part of the Retail Banking Integration of Lloyds TSB and HBOSLloyds Banking Group, Finance Transformation ProjectDivisional MI Consultant LBG Finance TransformationHeinz, Keystone ProjectIntegration Manager for an ERP rollout to Heinz Germany and Heinz SpainJohnson & Johnson Medical Devices, FASE ProjectAdvanced Transition Management and PMO lead for a pan European finance and shared services projectInternal Positions:Manager/Captain of Deloitte London 11 aside Football TeamCo-Lead Organiser of an Annual Charity Boat Race
Alan Stapleton Skills
Alan Stapleton Education Details
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University College Dublin Graduate School Of BusinessMasters In Business Studies -
Bachelor Of Commerce
Frequently Asked Questions about Alan Stapleton
What company does Alan Stapleton work for?
Alan Stapleton works for Trulioo
What is Alan Stapleton's role at the current company?
Alan Stapleton's current role is Senior Manager, Customer Success, EMEA and APAC.
What is Alan Stapleton's email address?
Alan Stapleton's email address is al****@****dis.com
What is Alan Stapleton's direct phone number?
Alan Stapleton's direct phone number is +173780*****
What schools did Alan Stapleton attend?
Alan Stapleton attended University College Dublin Graduate School Of Business, University College Dublin.
What skills is Alan Stapleton known for?
Alan Stapleton has skills like Project Management, Change Management, Management Consulting, Pmo, Integration, Erp, Business Analysis, Stakeholder Management, Business Process, Management, Business Transformation, Finance Transformation.
Who are Alan Stapleton's colleagues?
Alan Stapleton's colleagues are Kimsan Keo, Elina Gyllecrantz, Chris Cheng, Marta Yao, Angelika Kadzielska, Stephanie Deo, Chris Thompson.
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Alan Stapleton
Ireland
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