Alan Stead Email & Phone Number

Edinburgh, United Kingdom

Working within the Batch Services team writing Autosys JIL code.Compiling new perl scripts and utilising existing code.Provide 3rd-line Production support for all Batch related incidents through the ITIL Service Now tool.Create Knowledge Articles to assist Applications management teams resolve incidents.As a Senior Engineer, provide support and peer reviews for my team.Manage Incident and and Problem queues and ensure all tasks within agreed lead times/service level agreements.Liaise with the numerous teams throughout the bank, including FTG/Middleware, ETL assisting 1st and 2nd line Application Management teams resolve issues quickly.Identify service improvements to drive down the number of Incidents.SME for the Mitigation and SAS batches within the bank.Assist Project Managers and senior stakeholders throughout the project life-cycle.Ensure the test environments are available and in a good state.Querying the BODS (Batch Operational database) to obtain historic run reports.Warranty suport for Project go-live.Raise changes through Service Now and work with the Change MGT team.Attend CAB and Service Assurance meetings.

I transitioned to Oracle for six months in a new Technical Support role.

Maintain Sun's ERP system on the main cluster servers, peripheral servers and applications and the main PRD database to safeguard availability at all times. Problem resolution, isolation and tracking of current issues picked up by pro-active system monitoring and via 'tickets' raised automatically via the Service Desk application.Initial triage of incidents, offering 1st-line support to resolve issues quickly. Liaising and escalation to Tier2/3 when required.Crisis management/conference calls with Sun's management and directors.Co-ordinating planned and unplanned server, database or application downtimes.Execution of Sun's ERP Period Close schedule.Working alongside and/or contacting/coordinating with System Administrators, DBA's, and various support teams around the world. Providing user access to numerous applications including, Solaris Unix, Oracle, database and other applications.Server patching management/coordination.Running batch jobs via Autosys and Appworx, ensuring completion of all daily schedules.Extracting Oracle log files via command line and providing the results to Tier 2/3 for analysis. Working with Sun's internal monitoring application 'Lighthouse' to check for incoming alerts and finding ways to reduce the number of incidents.Updating resolution text using HTML to enable application support teams resolve issues faster.Webserver application support (Apache webserver)Worked alongside the SCM team based in the US to plan and assist the quarterly release schedule.Improving the support process by automating tasks, writing documentation to accessed by the rest of the team and management. Liaising with business teams regarding missing/recreation of business critical reports. Assisting various technical and business teams (DBA, UNIX SAs, Relationship Management etc) to solve problems that impact the business.

Livingston

Working primarily as a Computer Operator on the ICL and IBM mainframes.Issuing JCL commands to the mainframes to run the overnight batch processing.Error handling of the physical mainframes.Operation and loading of the Mainframe peripherals - tape decks, printers.Provide support to the comms room, checking network connections and cabling.Involvement in large-scale disaster recovery exercises.Tape Library duties.