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Alan West Email & Phone Number

Fire alarm Technician at Gene Ptacek & Son Fire Equipment
Location: Cleveland, Ohio, United States 15 work roles 3 schools
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Role
Fire alarm Technician
Location
Cleveland, Ohio, United States
Company size

Who is Alan West? Overview

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Quick answer

Alan West is listed as Fire alarm Technician at Gene Ptacek & Son Fire Equipment, a with 24 employees, based in Cleveland, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Alan West.

Alan West previously worked as Claims Clerk at Progressive Insurance and Security Professional at Lorain Metropolitan Housing Authority. Alan West holds Associate Of Science - As, Cybersecurity from Lakeland Community College.

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Email format at Gene Ptacek & Son Fire Equipment

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Gene Ptacek & Son Fire Equipment

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Profile bio

About Alan West

At Progressive Insurance, my role as a Claims Clerk encompasses a broad range of responsibilities, from logistical coordination to maintaining the support station for our floor. With a Class D Security License and expertise in claims management, I thrive in environments that require meticulous attention to detail and proactive problem-solving. The skills honed during my tenure at Lorain Metropolitan Housing Authority, such as surveillance and inspection, contribute to a secure and efficient workplace.My commitment to excellence is evident in the seamless coordination of department events and activities, ensuring every project aligns with company objectives and budgets. My ability to communicate effectively and manage resources is a testament to my dedication to Progressive Insurance's mission, and I am driven by the goal of protecting and streamlining the assets and operations of the organization.

Current workplace

Alan West's current company

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Gene Ptacek & Son Fire Equipment
Gene Ptacek & Son Fire Equipment
Fire alarm Technician
Cleveland, OH, US
Website
Employees
24
AeroLeads page
15 roles

Alan West work experience

A career timeline built from the work history available for this profile.

Claims Clerk

Cleveland, Ohio, United States

Places orders which includes tracking issues and serving as a contact for questions. Handles special department orders.Makes copies, answers phone, sends correspondence. Coordinates department events and activities including selecting the location and food, and coordinating the communication efforts. Responsibilities may include assisting with the monitoring of expenditures and budgets, and processing invoices.Responsible for maintaining the Support Station for the floor including maintaining supplies, sorting and distributing mail calling for maintenance regarding equipment issues, and monitoring recycling bins.Coordinate projects with copy centers or the Graphics Department.May maintain department equipment (i.e., video conference equipment, PC viewers), which includes tracking usage, maintaining a schedule, and ensuring equipment is returned.Ran and/or create queries to develop and distribute various types of reports and/or charts.Developed and/or maintain various spreadsheets, charts, and lists.Assists with Team Play maintenance and report generation.Assists with the monitoring and maintenance of various databases and department websites. Works with others to coordinate special activities/events.Coordinate technical department issues with the Help Desk.Function as the point person for Contractors which includes processing various types of access, assisting with timecard reporting, maintaining files, notifying managers of hours being reported and tracking contract provisions.Assist with move coordination activities including updating floor charts and isle markers, meeting with Real Estate to conduct walk-through, maintaining communications with the appropriate parties, functioning as the main point of contact.

Security Professional

Lorain County, Ohio, United States

Overall, security officers are tasked with securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors.

Oct 2022 - Nov 2023

Merchant Dispute Representative

United States

Manage a bench of assigned disputes and complaint cases, investigating these cases to meet regulatory, policy and procedure requirements, delivering excellent customer service by ensuring correct case decisions and providing maximum protection over the businesses assets by minimizing losses and/or maximizing recoveries according to company’s rules. Must process cases meeting regulatory requirements for HIPAA, timing based on state and federal regulatory requirements.

Apr 2022 - Oct 2022

Senior Customer Success Representative

Orlando, Florida, United States

Responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

Feb 2022 - Apr 2022

Senior Escalation Representative

Orlando, Florida, United States

Support less experienced individuals in providing resolutions for client inquiries and complaintsDetermine appropriate course of action and conduct investigative steps to fully identify customer issuesPerform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the teamAssist in setting performance standards, and recommend process or policy improvements to enhance customer satisfactionProvide subject matter expertise and interpretation of procedures to less experienced individualsRespond independently to complaints escalated at the highest levelInteract with internal and external customers to resolve their issuesInteract with the immediate Escalations team to supervise day to day activities of the support Escalations team

Feb 2021 - Feb 2022

Executive Case Specialist 1

Orlando, Florida, United States

Responding to escalated Executive Office inquiries and customer complaints via the complaints portal. To resolve customer concerns, you will need to have a strong understanding of the company, its technology and products. Duties may include: exception processing of acknowledgement letters conducting investigative steps to identify issues and working with internal partners to resolve; identifying trends and providing feedback/reporting to appropriate party; uploading of Wells Fargo response to a customer facing Regulatory Portal which requires special handling and/or imaging/uploading documentation to other repositories as required; reviewing new correspondence and existing cases to identify related issues; establishing case files or redirecting requests to the applicable business group; mitigating risk by identifying key information and ensuring compliance guidelines are met; logging requests or complaints; reviewing incoming correspondence from customers, attorneys, third parties or regulatory/governmental representatives and other agencies; performing intake to determine appropriate course of action; performing research and reviewing existing cases to identify related issues.

Jun 2020 - Feb 2021

Customer Service Representative

Tacoma, Washington, United States

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Jan 2020 - Jul 2020

Hospital Food Service Worker

Joint Base Lewis/ Mcchord

Operated, broke down and cleaned all equipment assigned to food service and related areas. Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary.

Apr 2019 - Jun 2020

Service Dispatcher

Greater Seattle Area

Service dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues.

Mar 2018 - Aug 2018

Hospital Food Service Worker

James A. Haley V.A. Medical Center

Tampa, Florida, United States

Operate and break down and clean all equipment assigned to food service and related areas. Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary.

Aug 2016 - Jun 2017

Produce Clerk

Defense Commissary Agency (Deca)

Greater Tampa Bay Area

A produce clerk is responsible for ensuring that the grocery store is maintained in a clean, safe and appealing state to its customers. Duties of this position include organizing items on shelves, removing expired products from displays, assisting customers in their daily shopping needs and bagging customer purchases.

Dec 2014 - Oct 2015

Sales Associate

Defense Commissary Agency (Deca)

Greater Tampa Bay Area

Grocery Associates work in grocery departments of retail stores and complete the following duties: greeting customers, stocking shelves, rotating products to maintain freshness, providing customer service, maintaining the store area clean and organized, and reporting to supervisors.

Jul 2014 - Dec 2014

Security Officer

Tampa, Florida, United States

Overall, security officers are tasked with securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors.

Mar 2012 - Mar 2014

Military Police Officer

As a Military Police, you'll protect peoples' lives and property on Army installations by enforcing military laws and regulations. You'll also control traffic, prevent crime, and respond to all emergencies. You'll conduct force protection, anti-terrorism, area security, and police intelligence operations.

Sep 2005 - Sep 2011
3 education records

Alan West education

Computer Systems Networking And Telecommunications

FAQ

Frequently asked questions about Alan West

Quick answers generated from the profile data available on this page.

What company does Alan West work for?

Alan West works for Gene Ptacek & Son Fire Equipment.

What is Alan West's role at Gene Ptacek & Son Fire Equipment?

Alan West is listed as Fire alarm Technician at Gene Ptacek & Son Fire Equipment.

Where is Alan West based?

Alan West is based in Cleveland, Ohio, United States while working with Gene Ptacek & Son Fire Equipment.

What companies has Alan West worked for?

Alan West has worked for Gene Ptacek & Son Fire Equipment, Progressive Insurance, Lorain Metropolitan Housing Authority, United Credit, and Wells Fargo.

Who are Alan West's colleagues at Gene Ptacek & Son Fire Equipment?

Alan West's colleagues at Gene Ptacek & Son Fire Equipment include Jean P Verian.

How can I contact Alan West?

You can use AeroLeads to view verified contact signals for Alan West at Gene Ptacek & Son Fire Equipment, including work email, phone, and LinkedIn data when available.

What schools did Alan West attend?

Alan West holds Associate Of Science - As, Cybersecurity from Lakeland Community College.

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