Alan West Email and Phone Number
At Progressive Insurance, my role as a Claims Clerk encompasses a broad range of responsibilities, from logistical coordination to maintaining the support station for our floor. With a Class D Security License and expertise in claims management, I thrive in environments that require meticulous attention to detail and proactive problem-solving. The skills honed during my tenure at Lorain Metropolitan Housing Authority, such as surveillance and inspection, contribute to a secure and efficient workplace.My commitment to excellence is evident in the seamless coordination of department events and activities, ensuring every project aligns with company objectives and budgets. My ability to communicate effectively and manage resources is a testament to my dedication to Progressive Insurance's mission, and I am driven by the goal of protecting and streamlining the assets and operations of the organization.
Progressive Insurance
View- Website:
- progressive.com
- Employees:
- 27734
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Claims ClerkProgressive Insurance Mar 2024 - PresentCleveland, Ohio, United StatesPlaces orders which includes tracking issues and serving as a contact for questions. Handles special department orders.Makes copies, answers phone, sends correspondence. Coordinates department events and activities including selecting the location and food, and coordinating the communication efforts. Responsibilities may include assisting with the monitoring of expenditures and budgets, and processing invoices.Responsible for maintaining the Support Station for the floor including maintaining supplies, sorting and distributing mail calling for maintenance regarding equipment issues, and monitoring recycling bins.Coordinate projects with copy centers or the Graphics Department.May maintain department equipment (i.e., video conference equipment, PC viewers), which includes tracking usage, maintaining a schedule, and ensuring equipment is returned.Ran and/or create queries to develop and distribute various types of reports and/or charts.Developed and/or maintain various spreadsheets, charts, and lists.Assists with Team Play maintenance and report generation.Assists with the monitoring and maintenance of various databases and department websites. Works with others to coordinate special activities/events.Coordinate technical department issues with the Help Desk.Function as the point person for Contractors which includes processing various types of access, assisting with timecard reporting, maintaining files, notifying managers of hours being reported and tracking contract provisions.Assist with move coordination activities including updating floor charts and isle markers, meeting with Real Estate to conduct walk-through, maintaining communications with the appropriate parties, functioning as the main point of contact. -
Security ProfessionalLorain Metropolitan Housing Authority Oct 2022 - Nov 2023Lorain County, Ohio, United StatesOverall, security officers are tasked with securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors. -
Merchant Dispute RepresentativeUnited Credit Apr 2022 - Oct 2022United StatesManage a bench of assigned disputes and complaint cases, investigating these cases to meet regulatory, policy and procedure requirements, delivering excellent customer service by ensuring correct case decisions and providing maximum protection over the businesses assets by minimizing losses and/or maximizing recoveries according to company’s rules. Must process cases meeting regulatory requirements for HIPAA, timing based on state and federal regulatory requirements. -
Senior Customer Success RepresentativeWells Fargo Feb 2022 - Apr 2022Orlando, Florida, United StatesResponsible for responding to inquiries and issues from customers on a variety of complex financial products, services and or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations. -
Senior Escalation RepresentativeWells Fargo Feb 2021 - Feb 2022Orlando, Florida, United StatesSupport less experienced individuals in providing resolutions for client inquiries and complaintsDetermine appropriate course of action and conduct investigative steps to fully identify customer issuesPerform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the teamAssist in setting performance standards, and recommend process or policy improvements to enhance customer satisfactionProvide subject matter expertise and interpretation of procedures to less experienced individualsRespond independently to complaints escalated at the highest levelInteract with internal and external customers to resolve their issuesInteract with the immediate Escalations team to supervise day to day activities of the support Escalations team -
Executive Case Specialist 1Wells Fargo Jun 2020 - Feb 2021Orlando, Florida, United StatesResponding to escalated Executive Office inquiries and customer complaints via the complaints portal. To resolve customer concerns, you will need to have a strong understanding of the company, its technology and products. Duties may include: exception processing of acknowledgement letters conducting investigative steps to identify issues and working with internal partners to resolve; identifying trends and providing feedback/reporting to appropriate party; uploading of Wells Fargo response to a customer facing Regulatory Portal which requires special handling and/or imaging/uploading documentation to other repositories as required; reviewing new correspondence and existing cases to identify related issues; establishing case files or redirecting requests to the applicable business group; mitigating risk by identifying key information and ensuring compliance guidelines are met; logging requests or complaints; reviewing incoming correspondence from customers, attorneys, third parties or regulatory/governmental representatives and other agencies; performing intake to determine appropriate course of action; performing research and reviewing existing cases to identify related issues. -
Customer Service RepresentativeRegence Bluecross Blueshield Of Oregon Jan 2020 - Jul 2020Tacoma, Washington, United StatesCustomer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. -
Hospital Food Service WorkerMadigan Army Medical Center Apr 2019 - Jun 2020Joint Base Lewis/ McchordOperated, broke down and cleaned all equipment assigned to food service and related areas. Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary. -
Service DispatcherSupervalu Mar 2018 - Aug 2018Greater Seattle AreaService dispatchers are professionals who are responsible for answering the calls of customers while creating dispatch tickets for each service call. These dispatchers must gather detailed address information from their customers and acquire a basic overview of their service issues. -
Hospital Food Service WorkerJames A. Haley V.A. Medical Center Aug 2016 - Jun 2017Tampa, Florida, United StatesOperate and break down and clean all equipment assigned to food service and related areas. Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary.
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Produce ClerkDefense Commissary Agency (Deca) Dec 2014 - Oct 2015Greater Tampa Bay AreaA produce clerk is responsible for ensuring that the grocery store is maintained in a clean, safe and appealing state to its customers. Duties of this position include organizing items on shelves, removing expired products from displays, assisting customers in their daily shopping needs and bagging customer purchases.
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Sales AssociateDefense Commissary Agency (Deca) Jul 2014 - Dec 2014Greater Tampa Bay AreaGrocery Associates work in grocery departments of retail stores and complete the following duties: greeting customers, stocking shelves, rotating products to maintain freshness, providing customer service, maintaining the store area clean and organized, and reporting to supervisors.
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Security OfficerAllied Universal Mar 2012 - Mar 2014Tampa, Florida, United StatesOverall, security officers are tasked with securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors. -
Military Police OfficerUs Army Sep 2005 - Sep 2011As a Military Police, you'll protect peoples' lives and property on Army installations by enforcing military laws and regulations. You'll also control traffic, prevent crime, and respond to all emergencies. You'll conduct force protection, anti-terrorism, area security, and police intelligence operations.
Alan West Education Details
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Cybersecurity -
Computer Systems Networking And Telecommunications -
Biomedical Technology/Technician
Frequently Asked Questions about Alan West
What company does Alan West work for?
Alan West works for Progressive Insurance
What is Alan West's role at the current company?
Alan West's current role is Claims Clerk @ Progressive Insurance | Class D Security License.
What schools did Alan West attend?
Alan West attended Lakeland Community College, Aci Learning, Bates Technical College.
Who are Alan West's colleagues?
Alan West's colleagues are Alia Rose Cardello, Steve Butler, Caleb Gregory, Diana Lopez, Robert Salmon, Yesika Alfonso, Bernard Szymczak.
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Alan West
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