Alan Chilton Email & Phone Number

Halifax, Nova Scotia, Canada

Halifax, Canada Area

Delivered consulting services in : Project Management, Lean Process Development and Improvement, IT Service Management, Performance Measurement, Policy Development and Strategic Planning

Dartmouth, Ns

- Led development and implementation of IT Performance Measures for senior management while focusing on customer experience of IT systems and services. - Led development of several management reporting dashboards to reflect current and past organizational performance against defined targets and measures for all levels of management.- Managed Service Improvement Program for the application of IT Service Management best practices.- Oversaw implementation, operational execution, and… Show more - Led development and implementation of IT Performance Measures for senior management while focusing on customer experience of IT systems and services. - Led development of several management reporting dashboards to reflect current and past organizational performance against defined targets and measures for all levels of management.- Managed Service Improvement Program for the application of IT Service Management best practices.- Oversaw implementation, operational execution, and continual improvement of Incident, Problem, Configuration, Change, Release, and Service Catalog Management processes. - Led operational teams responsible for production batch and print job operations, application build and deployment operations, as well as Problem Management, Disaster Recovery and Data Centre operations Show less

Halifax, Nova Scotia

Developed and executed the sponsorship program for the Atlantic Canada Branch of itSMF, including the development of sponsorship packages, and securing event sponsors.

Halifax, Nova Scotia

Provided project leadership for software development and process implementation for high profile clients.

Halifax, Ns, Canada

Developed requirements for designs fo mobile radio and data networks province-wide.

Ramstein, Germany

Oversaw the planning and deployment of communications, command and control systems for all NATO regional training exercises for Central Europe Air Operations

Beng, Computers, First Class Honours

Computer Engineering

High School, Academics

Activities and Societies: Football, wrestling, rugby, band (tuba, trumpet)