Alan Escalante Email & Phone Number

Canada

Canada

Canada

• Provided exceptional support to Shopify's Merchants across multiple channels including email, and chat, - ensuring prompt and effective resolution of inquiries and concerns.• Educated merchants on best practices to optimize their online stores, driving sales and facilitating growth. through their online store.• Successfully resolved complex technical issues, including DNS (domain) connectivity, ensuring seamless operation of merchant websites.• Acted as a merchant advocate within Shopify, effectively communicating their needs and suggestions to internal teams such as engineering, product, and marketing, contributing to product improvements, and enhancing overall merchant satisfaction.• Actively participated in training sessions to stay updated on new products, features, and policies.

Kelowna, British Columbia, Canada

• Connect with Canadians from coast-to-coast• Working Remotely• Dig into issues of all shapes and sizes• Promote and recommend the latest products and services to customers• Make customers lives easier by providing them with value add services • Navigate multiple computer systems • Communication and listening skills • Sales and Customer Retention

Kelowna

• Was part of the initial construction and grand opening of the hotel.• Worked side by side with the Hyatt management team and trained new employees for the hotels opening date. • Consistently and accurately answer any guest questions or concerns in an efficient and professional manner. • Responsible for making reservations, checking guests in and out, and handling all billing and payment transactions.• Can confidently manage high stress situations, able to resolve problems under pressure, and always available to help support and guide other staff members. • Maximizing the guest experience by providing exceptional customer service to ensure all those visiting Hyatt Place leave content and satisfied.• Committed to introducing and upselling “World of Hyatt” memberships to all guests.• Making sure health and safety codes are being met at all times by employees and guests.

Orlando, Florida Area

• Trained at Disney University; learned hospitality skills and customer service standards from one of the world’s leading entertainment companies. • Performed outstanding customer service based on the Walt Disney Company standards.• Handled stressful situations with a positive attitude and presented problem solving strategies to exceed guest expectations.• Trained and mentored fellow staff members to ensure their smooth transition into the program.• Participated in year-round Disney World Epcot festivals (Festival of the Arts, Flower and Garden, Food and Wine and Festival of the Holidays).

Guadalajara Area, Mexico

• Worked for a worldwide industry leader in technology and business intelligence.• Provided innovative business solutions.• Processed and updated car insurance liability, collision, and personal injury protection.• Met customer needs in an effective and efficient manner. • Trained new staff members on proper work activities, software management, and internal rules and policies.

Guadalajara Area, Mexico

• Worked for a USA nationwide cable company. • Processed phone and electronic payments, and explained billing information to customers such as statements, additional charges, and monthly fees.• Made refunds and provided discounts if any cable service issues came up.• Provided technical support over the phone for a variety of product features; remote control settings, cable box troubleshooting, DVR settings, etc.• Sold product and recommended upgrades for additional services and cable packages.