Alan Escalante Email & Phone Number

Canada

Canada

• Provided exceptional support to Shopify's Merchants across multiple channels including email, and chat, - ensuring prompt and effective resolution of inquiries and concerns.
• Educated merchants on best practices to optimize their online stores, driving sales and facilitating growth. through their online store.
• Successfully resolved complex technical issues, including DNS (domain) connectivity, ensuring seamless operation of merchant websites.
• Acted as a merchant advocate within Shopify, effectively communicating their needs and suggestions to internal teams such as engineering, product, and marketing, contributing to product improvements, and enhancing.
• Actively participated in training sessions to stay updated on new products, features, and policies.

Kelowna, British Columbia, Canada

• Connect with Canadians from coast-to-coast
• Working Remotely
• Dig into issues of all shapes and sizes
• Promote and recommend the latest products and services to customers
• Make customers lives easier by providing them with value add services
• Navigate multiple computer systems

Kelowna

• Was part of the initial construction and grand opening of the hotel.
• Worked side by side with the Hyatt management team and trained new employees for the hotels opening date.
• Consistently and accurately answer any guest questions or concerns in an efficient and professional manner.
• Responsible for making reservations, checking guests in and out, and handling all billing and payment transactions.
• Can confidently manage high stress situations, able to resolve problems under pressure, and always available to help support and guide other staff members.
• Maximizing the guest experience by providing exceptional customer service to ensure all those visiting Hyatt Place leave content and satisfied.

Orlando, Florida Area

• Trained at Disney University; learned hospitality skills and customer service standards from one of the world’s leading entertainment companies.
• Performed outstanding customer service based on the Walt Disney Company standards.
• Handled stressful situations with a positive attitude and presented problem solving strategies to exceed guest expectations.
• Trained and mentored fellow staff members to ensure their smooth transition into the program.
• Participated in year-round Disney World Epcot festivals (Festival of the Arts, Flower and Garden, Food and Wine and Festival of the Holidays).

Guadalajara Area, Mexico

• Worked for a worldwide industry leader in technology and business intelligence.
• Provided innovative business solutions.
• Processed and updated car insurance liability, collision, and personal injury protection.
• Met customer needs in an effective and efficient manner.
• Trained new staff members on proper work activities, software management, and internal rules and policies.

Guadalajara Area, Mexico

• Worked for a USA nationwide cable company.
• Processed phone and electronic payments, and explained billing information to customers such as statements, additional charges, and monthly fees.
• Made refunds and provided discounts if any cable service issues came up.
• Provided technical support over the phone for a variety of product features; remote control settings, cable box troubleshooting, DVR settings, etc.
• Sold product and recommended upgrades for additional services and cable packages.