Alan Hernandez Email & Phone Number

• Excellent communication skills, facilitating proficient project management and effective delegation• Bilingual; fluent in English and Spanish• Strong organizational and multitasking skills, extensive experience in high-stress environments• Extensive customer service experience; proficient in serving clients and resolving concerns• Aptitude for learning and mastering all relevant internal software applications• Experience responding to client concerns, soliciting client feedback, and exceeding client expectations• Display willingness to make decisions, exhibits sound and accurate judgment and includes appropriate people in decision-making process.• Prioritize and plan work activities to use time efficiently.• Adapt to changes in the work environment, manage competing demands, and changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events• Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, and apply feedback to improve performance; monitor my own work to ensure quality• Over 15 years of experience of administrative roles enforcing policies/procedures and supporting or enhancing organizational goals

Listed skills include Microsoft Word, Microsoft Excel, Microsoft Office, Powerpoint, and 7 others.