Alan Hickmon Email & Phone Number

Houston, TX, US

San Francisco, CA, US

San Francisco, CA, US

Accomplishments:- FY23 H1 Top Performer - Demonstrated exceptional performance, consistently exceeding targets and driving revenue growth.- Mentored two peers to ensure a successful onboarding - Provided guidance and support to new team members, facilitating their integration into the company and ensuring their productivity from day one.- Creation and.

Austin, Texas, US

Responsibilities:-Design, develop and implement billing solutions in order to meet business requirements, customer expectations, and deadlines.-Run point on communication with customer and internal teams on implementing complex solutions.-SME in the area of subscription billing and revenue management.-Concurrently manage multiple projects across different.

Chennai, Tamil Nadu, IN

Own technical side of pre-sales process by supporting evaluators of Zoho through:-Product demonstrations-Responding to RFPs-Phone, ticket, and chat channels-In person meetingsAlso involved with:-Presenting Zoho products at user conferences, trade shows, workshops, and various marketing events. -Liaising with Zoho partner network on complex sales.

Folsom, CA, US

Folsom, CA, US

• Managed end-to-end implementation of online registration software in the professional services department. Served as primary lead on the projects with clients through the PowerSchool software implementation cycle and.
• Lead all client calls through the go-live process mapping their registration process to our best practices and serve as the subject matter expert on PowerSchool Registration products.
• Perform technical configuration and testing of customized solutions involving changes to registration forms, workspaces/dashboards, SIS data import/delivery, and reporting needs.
• Train client administrative users on workflow and software tools through phone conferences/screen shares.
• Increased utilization rate of existing customers through configuration of newer features.
• QA of solutions insuring high level of quality prior to launching solutions.

Folsom, CA, US

-Provided support on registration software to end users and admins.-Communicated project status to clients and assisted with tasks of milestone deliverables including: 1. Creation of HTML/CSS templates 2. Host customer requirements gathering and review calls 3. Online form design and logic testing 4. Configure user permissions/profiles 5. Training admin.

Somerset, NJ, US

• Responsibilities Include
• Perform B2B sales and provide IT consultation too small to medium businesses (200-2000 employees) coordinating with the vendor and potential customer.
• Developed a personal book of business by cold calling prospects found through online research, referrals, and leads given from partners.
• Utilize internal CRM systems to manage customer contact, create quotes, and place orders
• Manage roughly 100 accounts in my territory all through inside sales and made over 50 sales calls per day.
• Forecasted personal sales pipeline to determine sales opportunities quarterly and yearly.

US

Responsible for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Do anything from basic desktop support to help install new/rebuild existing servers and computer hardware as well as troubleshoot and fix failed servers. Involved with the setup of a network rack at new office location.

Reading, PA, US

Served as a liaison between the customer and the company as well as other departments. Worked in rental sales office, handled inbound calls, confirmed reservations, inspected trucks, and ensured all customers had a satisfying experience at the company. Developed leadership and multi-tasking skills.