Alan O'Brien Email & Phone Number

Cork, Ie

Chicago, Il, Us

As per the previous role but with the following: As senior cloud operations manager I am responsible for designing, building, and maintaining cloud-based systems. I work with a variety of different technologies, including virtualization software, storage platforms, and networking equipment. As a senior manager, I help coordinate my team and with support from others resolve complex technical issues and drive innovation that improves system availability, resiliency, and performance. Once issues have been identified I help direct actions to proactively solve problems through automation. I lead the Cloud incident and change management team, involving other support organizations and outside vendors as needed. I also participate in the global follow-the-sun support model, including after-hours and on-call responsibilities, When needed. I help my team analyze workloads, identify optimization opportunities, standardize and enhance operational processes and procedures, and then automate them if possible.

Chicago, Il, Us

As the CloudOps Manager, I am primarily responsible for managing the company’s engineering and database administration teams for the cloud application and hosting infrastructure. This includes implementing security best practices in coordination with the Security & Compliance Director and the CloudOps Architect. I provide continuous improvement leadership for environments, policies, and processes and partner with the product development teams to leverage cloud tools and services for innovation and efficiency. I also have responsibility for performance, scalability, availability, day-to-day operations, and cost management of the VelocityEHS production cloud environment.

Cork, Munster, Ie

As a senior infrastructure specialist/Cloud Engineer, I help support our in-house applications that run primarily on AWS including supporting many global blue-chip companies and Irish customersMy primary responsibilities include:Maintaining our AWS EC2 and RDS instancesManaging all local and online inventory using AteraAutomating IT Processes using Atera RMMCentral Antivirus solution management – ESET AntiVirus platformWindows Server Windows Server 2016 or above (Active Directory management, WindowsPolicies Management, WDS and MDT).Virtualization technologies (VirtualBox, VMWare, KVM, Hyper-V)Web server administration (IIS, Nginx, Apache)Configuration Management ToolsInfrastructure AutomationContainer OrchestrationManaging IT spend/budgetVarious Linux distributions.SOC II DocumentationDisaster Recovery for AWS using cloudranger

Chicago, Illinois, Us

Duties Included:IT Infrastructure Management: Oversaw IT support for 17 global manufacturing sites, including hardware procurement, budget planning, and incident resolution. Supported upper management in strategic decisions regarding new technologies and infrastructure upgrades.Application Support & Uptime: Managed infrastructure for 30+ in-house applications across various platforms, coordinating with developers and third-party vendors to ensure 24/7 availability.Disaster Recovery (DR): Led DR planning, testing, and documentation, utilizing VMware SRM for site replication between data centers (London to Amsterdam). Standardized VMware infrastructure, migrating to Cisco UCS Blades with full LUN replication and backup through VEEAM.Server & Network Monitoring: Monitored and maintained Windows Server (2008-2019), VMware ESXi, Redhat/CentOS Linux, and handled desktop support for Windows (7-10). Used tools like Zabbix for server monitoring and SolarWinds for network health.Change Management: Approved configuration changes using ServiceNow and participated in the Change Board to assess hardware/software deployments.Helpdesk & Incident Ownership: Ensured prompt, professional resolution of support incidents, providing full ownership from identification to conclusion.SQL Server Management: Administered SQL Server versions 2000 through 2017, including security, script deployment for developers, and infrastructure troubleshooting.Network Architecture: Supported LAN/WAN architecture with Cisco routers and switches, collaborating with internal and external networking teams to maintain SLA compliance.Compliance & Documentation: Authored procedural documents for FDA-audited facilities, ensuring adherence to CFR Part 21 and GAMP guidelines.System Monitoring: Conducted daily system checks using Zabbix, SolarWinds, and Oracle OEM for database monitoring.

Ie

Duties included:Training users in the use of Google SketchUp (3D/2D design package)Designing bespoke courses for customers.Providing backend support for customers using our WebEx portal and SkypeGeneral office duties.

Grand Cayman, Cayman Islands, Ky

Duties included:Perform Operational Platform, Application and Infrastructure monitoring.Ensure constant monitoring of the Enterprise environment using the implemented toolsets. This includes alert monitoring, alert resolution, dispatch to appropriate resolving groups, escalation and management.Perform Operational activities as per the predetermined work schedules, including multi-platform databasebackups/restores, remote tape operations, backup monitoring and administration, execution of system and operational maintenance (Daily, weekly, and monthly maintenance tasks), execution of system and operational job processes, system administration activities as directed, etc.Log calls with Maintenance companies on behalf of resolving groups as necessary and report accordingly.Work with resolving groups as necessary for problem and request resolution.Enhance and develop quality support methods.Provide status reports to Infrastructure Operations management, as required.Maintain and enhance documentation and operating procedures and processes.Respond and action all Service Desk requests within agreed timeframes to ensure SLA's achievement

Duties included:Managing and maintaining PCs/servers for my Clients (the majority of my clients are SMEs, small to medium enterprises)Designing solutions for Client IT IssuesI would also remotely support clients from my office using terminal services, VPN or Crossloop software. Activities would include a helpdesk function for clients where problems would be discussed/resolved over the phone or by mail.Auditing client's current systems to locate weak spots in their infrastructure and compile a report based on my findings.Web Design and maintenanceWired and Wireless networksSecurity AuditsWould be involved in all aspects of my client's needs from general maintenance, new networks, wired and wireless to writing staff IT policies etcSoftware that I currently use regularly with my clients. Windows 2003/2008 Server and SBS editions, All flavours of Windows desktop from win95/98 to Windows 7, standard MS applications such as Office XP,2003 and 2007 versions. Setting up video conferencing using Skype and a screen-sharing application called YuuGuu. Sonicwall firewalls - TZ170's to TZ190 series, Logmein rescue and Crossloop Remote access software, McAfee Enterprise edition, NOD32 SBS Edition, Acronis True Image Enterprise and Macrium Imaging Software, I would also be exposed to various bespoke software's that the clients would use, i.e. CRM systems and financial control systems, Sage etc

Duties included:Managing and maintaining office systems as well as clients.Installing patches and upgrades for both, i.e. service packs etc.Design of new systems for clients. This would include Server and PC operating systems. Backup, Antivirus, Firewalls and remote access if required.The complete rollout of new systems for clients

Duties included:Managing and maintaining patch and service pack releases for ACS Clients (My particular responsibility was for maintaining the servers of GSK EMEA (Europe, Middle East, Africa). Over 450 servers in totalWriting of new documentation given a pharma-regulated environment for ACS and clients regarding new processes.I would also remotely support clients from our office using terminal services, VPN or Netop software. Activities would include a helpdesk function for clients where problems would be discussed/resolved over the phone or by mail. Extensive use was also made of a system called Chameleon (this is the software GSK use to log faults, changes etc)I was moved to a different department within ACS (Delivery). This department primarily deals with building new servers for the client (Both Standalone and VM Slices using images and ESX server.

Duties Included: The day-to-day running of the P.C.'s in the office. The sole person responsible for managing and maintaining 120+ PCs and peripherals including all backups,upgrades/patches maintenance of machines and troubleshooting problems when they arose.Maintained a remote helpdesk function for our regional staff. These were located Nationwide.My day-to-day duties also involved maintaining the security of the network through our various access points. This involved the use of SurfControl, Checkpoint VPN server, Trend micro anti-virus and Anti-Spam servers and also the use of WSUS (Windows Server Update Services) which pushes critical security updates to the LAN.Also responsible for the telephone system and all its peripherals (Fax machines, PRA, Phone installation and upgrades to the PABX system. During my time at Barry's, we implemented an upgrade of the PBX to a VOIP system.Rewrote all IT policies/procedures for the department and implemented them.The two major projects that I was involved in Barry's were the VOIP implementation and migrating our information to a new SAN server

Duties included:Managing and maintaining office systems as well as clients.Installing patches and upgrades for both, i.e. service packs etc.Design of new systems for clients. This would include Server and PC operating systems. Backup, Antivirus, Firewalls and remote access if required.The complete rollout of new systems for clientsI would also remotely support clients from our office using terminal services, VPN or VNC software. Most morning activities would include a helpdesk function for clients where problems would be discussed/resolved over the phone. If they could not be resolved remotely or by phone a site visit would be organized

Duties Included:The day-to-day running of the PCs in the office and various client sites.The sole person responsible for managing and maintaining 100+ PCs and peripherals including all backups, upgrades and maintenance of machines and troubleshooting problems when they arose.I set up sub-networks within the company for various projects and testing situations, this involved working closely with the company's engineering staff and visiting engineers from our client sites. The sub-networks would consist of cabled offices and wireless network hubs.Maintained a remote helpdesk function for our regional offices. These were located in Singapore and England. We also kept offices on all our client sites and these would have to be maintained by myself. We were not allowed remote access to some of these sites so this involved visiting the site in question and solving outstanding issues.I designed the company website and implemented it. This involved both internal and external websites. The internal website (Intranet) was used substantially as an information resource both for staff and visiting auditors as a guide to company information and procedures. This included outside access for roaming staff to access information and also to log helpdesk faults. The helpdesk software was integrated into the intranet. The package used was IE Support Manager.I set up the company's EMail system. This involved the use of Exchange 2000 and Mailer Daemon.I have also done maintenance and upgrades for company clients on-site such as GlaxoSmithKline, Pfizer, and Cork Main Drainage. This involved mainly contract work where we would be upgrading/maintaining systems on these sites.Also responsible for the telephone system and all its peripherals (Fax machines, PRA, Phone installation and upgrades to the PABX system.Took part in the company's bid to become ISO 9001 certified, the company was successful in this

Dublin 1, Ie

The sole person responsible for the day-to-day running of the P.C.s in the centre. My duties includedManaging and maintaining 200+ P.C.s and several servers.Backups of network and server information,Upgrades of various PCs and ServersMaintenance of picsThe major project that I was involved in for Fás was a rebuild of the entire network from the ground up. This included backing up all information on the network. Formatting all servers and PCs and reinstalling Win2k and a mix of 98 and NT4 operating systems. Re-installing all apps which included Office, Dr.Solomon's Anti-virus and various document viewers and tools such as Acrobat and Zip etc... The main software used to accomplish this was Norton Ghost. All information then had to be restored to the systems and users and permissions set up for access to the network