• Short-term contract position to spearhead the effort to redesign login process and front page of company’s e-commerce product, “Titlewave.”• Conducting user interviews with critical stakeholders.• Presenting findings and pitching solution to incorporate crucial advertisements and products.

• Led design and development teams and performed Scrum Master duties.• Created wireframes and high fidelity designs.• Facilitated user interviews and competitive analysis. Built user journeys and user profiles.• Constructed information architecture and site map.• Managed digital marketing strategy.

• Presented designs and build strategies for B2B product to the organization and board of directors.• Built prototypes and tested them using both wireframes and high fidelity designs.• Adapted mobile responsive, web application to native iOS application.• Acted as liaison between the development team and the product team.• Led quality assurance and customer success efforts.

• Led focus groups and user research team to understand pain points for parents in the education process.• Created user journeys via a digital curriculum.• Managed a webinar/teleconferencing product that worked in unison with the digital curriculum.• Provided trainings and customer service.• Managed customer accounts.

• Researched, wrote and edited original content for the English language section of the online magazine• Edited translated Chinese content for English publication• Oversaw a team of writers, photographers, and interns responsible for content, online formatting and design, and publication• Led initial expansion into in-house English content

• Developed customized lesson plans based on student levels and learning goals• Managed the professional performance of assistant teachers• Helped develop enrollment focused marketing

• Developed and managed business contacts throughout the world, including sales, marketing and customer service responsibilities• Led the development of SAGE’s inaugural volunteer and education programs in China• Designed custom itineraries for group travel including cultural performances, volunteer activities, and educational presentations• Developed culture-focused educational material• Organized travel logistics for clients including arranging tour operators, private transportation, restaurant and hotel bookings, and airline ticketing• Acted as co-trip leader of a volunteer group in Honduras