Alan Sun Email & Phone Number

Sunnyvale, CA, US

New York, NY, US

Paris, Île-de-France, FR

New York, NY, US

Client: Aetna

Columbia, MD, US

• Client: Verizon
• Lead the data validation responsibilities on the Business Validation team for a new customer-centric rewards program of a large telecommunications company
• Manage and adjust the logic configurations within the Pega QA environment in order to support system integration testing and quality assurance testing
• Retrieve assorted conditional customer data for data requests from various teams by writing and running SQL queries
• Write functional and technical test cases based on user stories and help debug and determine root causes for defects
• Support cross-team communication between the business team and development team by translating business acceptance criteria into technical terms that is easily understood by the developers

• Clients: IHG, Regions Bank
• Engaged with different clients at various points in the systems development life cycle to deliver smart, customer-centric decisioning solutions for marketing improvements with emphasis on proactive customer retention.
• Refined business requirements and proposed logic blueprints to help implement a new IBM Interact multi-channel marketing system to replace an archaic mailing system for a large multinational hotel group
• Configured logic, decisioning strategies, predictive models, and adaptive models in Pega to increase conversion rates on offers shown to customers on the emails sent by a Fortune 500 bank
• Analyzed marketing data for campaigns and generated visual reports to provide recommendations and insights to clients
• Collaborated with the Business Intelligence team to help identify predictors for building predictive and adaptive models as well as determining important KPIs by analyzing historic data and business requirements