Alan Sun Email & Phone Number

Sunnyvale, Ca, Us

New York, Ny, Us

Paris, Île-De-France, Fr

New York, Ny, Us

Client: Aetna

Columbia, Md, Us

Client: Verizon• Lead the data validation responsibilities on the Business Validation team for a new customer-centric rewards program of a large telecommunications company • Manage and adjust the logic configurations within the Pega QA environment in order to support system integration testing and quality assurance testing• Retrieve assorted conditional customer data for data requests from various teams by writing and running SQL queries• Write functional and technical test cases based on user stories and help debug and determine root causes for defects • Support cross-team communication between the business team and development team by translating business acceptance criteria into technical terms that is easily understood by the developers

Clients: IHG, Regions Bank• Engaged with different clients at various points in the systems development life cycle to deliver smart, customer-centric decisioning solutions for marketing improvements with emphasis on proactive customer retention and audience targeting• Refined business requirements and proposed logic blueprints to help implement a new IBM Interact multi-channel marketing system to replace an archaic mailing system for a large multinational hotel group• Configured logic, decisioning strategies, predictive models, and adaptive models in Pega to increase conversion rates on offers shown to customers on the emails sent by a Fortune 500 bank• Analyzed marketing data for campaigns and generated visual reports to provide recommendations and insights to clients• Collaborated with the Business Intelligence team to help identify predictors for building predictive and adaptive models as well as determining important KPIs by analyzing historic data and business requirements