Alan T. Email & Phone Number

- Worked closely with Software Engineering and Product teams via Agile methodologies to ensure frequent and successful releases- Created documentation material to highlight new enhancements and updated functionality- Led internal and webinar trainings for NEOGOV's organizational process building software (eForms)

- Managed multiple onboarding projects providing program setup and best practices to new customers - Assisted customers with defining business requirements and resolving pain points- Analyzed potential bugs within the SaaS platform in order to report findings to the product team and communicate solutions with users

- Provided outstanding technical support for NEOGOV’s Applicant Tracking, New Hire Onboarding, Learning Management and organization process building software- Served as liaison between NEOGOV’s internal teams and clients- Provided technical support for job applicants using governmentjobs.com

Whittier, Ca

- Assisted customers in all aspects of e-commerce support over phone, email, and live chat messaging with Moxie and Avaya software- Created and solved help tickets to address interdepartmental customer service concerns - Aided merchants and customers with returns and inquires through the Newegg Marketplace- Provided customers and sellers outstanding service through the mediation of escalated situations

Pasadena, Ca

- Assisted staff with constituent inquiry requests through the Intranet Quorum casework system and staffed community outreach events throughout the congressional district- Prepared commendation letters and congressional certificates - First point of contact for constituent support over the phone and in person

Santa Barbara, California

- Instructed middle school and high school students in Mathematics, English, Social and Sciences- Counseled and mentored high school students in college admissions procedures and preparing personal statements- Developed and presented academic advisory presentations for students

Software Engineering Immersion

Experienced in Javascript / Python fundamentals and the industry’s most in-demand technologies such as React, Express.js, Django, MongoDB.

Bachelor'S Degree, Major In Political Science, Minor In History