I’m the CEO and Founder of Virtuatell (https://virtuatell.com), the leading UK and USA based automated omnichannel CX feedback management company (and trademark home of the Voice Of The Customer®).At Virtuatell, we help you to listen tin real-time o your customer, your staff and your stakeholders, to improve how you perform in their eyes. With our innovative platform Synaptum® using tools like CXBot® and DataFuse® we fuse our automated surveys and your big data, backed by bespoke insight consultancy services, to drive world-wide customer and staff satisfaction levels and revenue, upwards.We don’t advocate collecting feedback for the sake of it, but rather, we help clients bring all those silo's of CX knowledge into one place and turn it into plain, understandable insight. We believe it’s crucial to have every possible cross reference available in a simple format, accessible to all, so the data can be understood at all levels of your business. With so much disparate CX data held in multiple systems, the products and services developed by VIRTUATell give our clients a real understanding of where improvements should be made.I offer all LinkedIn contacts a free consultancy session, to pinpoint how customer surveys can improve your business. Just email alan.weaser@virtuatell.com and we can set up a time with your team and mine.A little boring bio…I have been working in the IVR, voice and message automation, telecommunication and contact centre market for over 25 years, with experience of doing so in Europe, USA, Africa and Asia. I started my first business in my 20's, and went on to work successfully in various sales and partner management positions for a number of well respected companies, before returning to my preference as an entrepreneurial and business developer.I am slightly unusual in that I’m a successful sales and business development exponent with a very strong technical knowledge - ideal when solving business problems with technical solutions.