Alan Yarleque Email & Phone Number

Lima, Peru

Type of Experience: On-site WorkingPosition: Customer Service Representative – Bilingual FNOL (SPA - ENG)Essential Duties:1. Initial Contact: Receive and answer incoming customer calls reporting incidents or losses.2. Information Gathering: Collect detailed information about the incident, including dates, times, locations, and involved parties.3. Data Entry: Accurately input incident details into the claims management system.4. Empathy and Support: Provide compassionate support to customers, reassuring them during stressful situations.5. Documentation: Document all interactions and maintain comprehensive records of customer communications.6. Compliance: Adhere to company policies, regulatory requirements, and confidentiality protocols in all interactions.7. Performance Metrics: Meet or exceed performance targets, including call handling time, customer satisfaction scores, and resolution rates.

Lima, Perú

Essential Duties:1. Patient Interaction: Greet patients warmly and assist them in navigating the clinic’s services.2. Appointment Scheduling: Manage appointment bookings and cancellations, ensuring optimal patient and provider scheduling.3. Information Verification: Collect and verify patient information, including insurance details and medical history.4. Patient Education: Provide patients with information about services, procedures, and clinic policies.5. Handling Inquiries: Respond to patient inquiries via phone and email, addressing concerns and providing accurate information.6. Record Management: Maintain and update patient records in the electronic health record (EHR) system, ensuring data accuracy and confidentiality.7. Coordination of Care: Facilitate communication between patients and healthcare providers, helping coordinate referrals and follow-up appointments.8. Conflict Resolution: Address and resolve patient complaints or concerns with empathy and professionalism.9. Collaboration: Work closely with medical staff and administrative teams to ensure seamless patient care.10. Compliance: Adhere to HIPAA regulations and clinic policies to maintain patient confidentiality and data security.11. Training Participation: Engage in training sessions to stay updated on clinic services, software, and best practices in customer service.12. Performance Metrics: Meet performance goals for call handling, patient satisfaction, and issue resolution.

Lima, Perú

Essential Duties:1. Passenger Assistance: Greet and assist passengers at the airport, over the phone, or through online channels with inquiries related to flights, reservations, and services.2. Booking Management: Process new flight bookings, changes, cancellations, and refunds accurately and efficiently.3. Information Provision: Provide detailed information about flight schedules, baggage policies, fees, and other airline services.4. Check-In Support: Assist passengers with the check-in process, ensuring compliance with documentation and security requirements.5. Problem Resolution: Address and resolve passenger complaints or issues, such as flight delays, lost luggage, or booking discrepancies, with empathy and professionalism.6. Customer Education: Educate passengers on the use of self-service kiosks, mobile apps, and other technology for a smoother travel experience.7. Documentation: Maintain accurate records of passenger interactions, complaints, and resolutions in the customer service system.8. Sales Support: Promote additional services such as seat upgrades, travel insurance, and loyalty programs to enhance customer experience and drive revenue.9. Compliance: Ensure adherence to airline policies, safety regulations, and customer service standards.10. Training Participation: Engage in ongoing training programs to stay updated on airline policies, systems, and industry best practices.11. Performance Metrics: Meet or exceed performance targets related to call handling time, customer satisfaction, and issue resolution.12. Crisis Management: Assist during irregular operations (e.g., weather disruptions) by providing timely information and support to affected passengers.

California, Estados Unidos

Essential Duties:1. Tax Preparation: Prepare and review individual and business tax returns accurately and in compliance with federal, state, and local tax laws.2. Bilingual Communication: Assist in both English and another language (e.g., Spanish) to clients, ensuring a clear understanding of tax issues and processes.3. Client Consultation: Conduct consultations with clients to gather necessary information and discuss tax situations, deductions, and credits.4. Team Leadership: Oversee and mentor junior tax preparers, providing guidance and support throughout the tax preparation process.5. Quality Control: Review completed tax returns prepared by team members to ensure accuracy, completeness, and compliance with tax regulations.6. Training and Development: Facilitate training sessions for team members on tax preparation software, regulatory changes, and best practices.7. Issue Resolution: Address and resolve client inquiries and tax-related issues, offering solutions and support to ensure client satisfaction.8. Document Management: Organize and maintain client documentation securely and per privacy regulations.9. Client Relationship Management: Build and maintain strong relationships with clients, fostering trust and loyalty through excellent service.10. Performance Tracking: Monitor and report on team performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency.11. Regulatory Updates: Stay current on tax law changes and updates, ensuring that the team adheres to the latest guidelines.12. Collaboration: Work closely with other departments, such as compliance and audit, to ensure seamless service delivery and support.13. Technology Utilization: Use tax preparation software and remote communication tools effectively to manage client interactions and team collaboration.

California, Estados Unidos

Additional Duties:- Legal Support to Supervisors in either Department as required. - Oversee teams as required.

Lima, Lima, Perú

- Gestión del Inventario Diario- Venta de servicios intangibles (seguros, servicios móviles e internet, afiliación, tarjeta de crédito) y productos tangibles (Smartphones, Módems, Accesorios)- Elaboración de la estrategia de marketing digital.- Elaboración de parrilla de contenidos diarios para redes sociales (Instagram, Facebook, Twitter).- Reportes de investigación y análisis de indicadores digitales semanales.

Licenciatura En Management, Negocios Digitales

Upper Independent English, Business And Social Skills