Albaraa A Hashim Email & Phone Number

Saudi Arabia

Riyadh, Saudi Arabia

• I lead the charge in driving digital transformation and IT product management, holding a prestigious role at GS1 Saudi Arabia. My responsibilities encompass crafting and executing innovative IT strategies and managing.
• Led IT Product Management: Introduced and managed IT products that automated workflows, improved tracking, and enhanced operational efficiency.
• Spearheaded Digital Transformation: Delivered transformation initiatives that streamlined business processes and improved scalability, ensuring alignment with strategic objectives.
• Optimized Cost Efficiency: Developed IT solutions that reduced operational costs and improved resource utilization across the organization.
• Enhanced IT Governance: Implemented robust IT governance frameworks and risk management practices, ensuring compliance and strengthening cybersecurity measures.
• Strategic Partnerships: Fostered collaborations with stakeholders to advance digital transformation initiatives and drive organizational growth.

Saudi Arabia

• At Sejel Technology, I was at the forefront of driving application and system performance to new heights. My role encompassed analysis and the strategic enhancement of systems to ensure they were robust, scalable, and.
• 𝐒𝐲𝐬𝐭𝐞𝐦 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Monitored and optimized system performance, leading to significant improvements in reliability and uptime, boosting operational productivity.
• 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐯𝐞 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞 𝐏𝐫𝐨𝐜𝐞𝐝𝐮𝐫𝐞𝐬: Developed and implemented advanced maintenance procedures that minimized downtime and enhanced system continuity, resulting in seamless business operations.
• 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐔𝐬𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐈𝐬𝐬𝐮𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Actively provided first-line technical and application support to many system users, ensuring prompt resolution of reported issues, improving user satisfaction, and.
• 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐝 𝐂𝐨𝐦𝐩𝐫𝐞𝐡𝐞𝐧𝐬𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Created detailed technical support guides and user manuals, facilitating faster issue resolution and empowering users to self-diagnose common problems, effectively.
• 𝐃𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐦𝐚𝐤𝐢𝐧𝐠: Created and managed detailed data reports that empowered leadership with actionable insights, facilitating informed decision-making.

Jeddah, Makkah, Saudi Arabia

• In my role at Bupa Arabia, I was entrusted with ensuring the quality and efficiency of membership operations. My ability to think critically and act decisively allowed me to streamline processes and enhance service.
• 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: Identified and implemented process improvements that enhanced the efficiency of membership operations, resulting in faster service delivery and increased customer satisfaction.
• 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Led quality assurance initiatives that maintained high service standards, ensuring that Bupa Arabia’s membership operations were consistently reliable and effective.
• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐌𝐚𝐤𝐢𝐧𝐠: Applied critical thinking and problem-solving skills to overcome operational challenges, leading to more efficient and productive workflows.

المملكة العربية السعودية

• As a Business Analyst for the National Plan Project at MCIT, I played a crucial role in shaping the nation’s IT landscape. My work involved gathering and analyzing data, which informed strategic decisions and.
• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐃𝐚𝐭𝐚 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Conducted comprehensive data analysis that provided critical insights for developing and implementing the National Plan for CIT, supporting the ministry’s strategic objectives.
• 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧: Facilitated collaboration among key stakeholders, ensuring project goals were met and exceeded through effective communication and coordination.
• 𝐈𝐧𝐟𝐨𝐫𝐦𝐞𝐝 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐌𝐚𝐤𝐢𝐧𝐠: Delivered detailed reports that equipped decision-makers with the information needed to drive the success of national IT initiatives.

Jeddah, Makkah, Saudi Arabia

• As a Technical Support Specialist, I was the backbone of IT operations, ensuring that systems ran smoothly and efficiently. My technical expertise and problem-solving abilities enabled me to diagnose and resolve issues.
• 𝐈𝐓 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Successfully managed IT infrastructure and networks, leading to optimized performance and increased user satisfaction.
• 𝐒𝐰𝐢𝐟𝐭 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Diagnosed and resolved technical issues promptly, reducing system downtime and enhancing operational stability.
• 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞: Provided high-quality technical support that ensured smooth daily operations, contributing to a more reliable and efficient work environment.

Master'S Degree, Computer Science

Master Candidate

Bachelor Of Technology Engineering, Computer Science, 3.98 Of 5