Alex A. Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Bloomington, Minnesota, United States

Develop manage and maintain CallMe voice systems, processes, phine hardware and software and promote and support the brand.Server, network, and phone support via remote desktop connections and at the client site.Perform sales engineer tasks such as tailoring demos to customers, visiting and discussing opportunities with prospective clients, and providing feedback/analysis on what can be improved upon in current systems.Design and implement communication between systems utilizing SIP trunks and API'sProvide support of 3rd party software, including implementation and ongoing maintenance.Cloud hosted server installation and configuration using AWS, Azure and Google bucketsMaintain a professional appearance and always promote a positive company image.Install, configure, test, and maintain phone firmware, application software/softphones and system management tools.Manage and monitor all installed systems and infrastructure.Maintain security, backup, and redundancy strategies.Participate in the design of information and operational support systems.Liaise with vendors and other IT personnel for problem resolution.

Bloomington, Minnesota, United States

Server, network, and desktop support via remote desktop and at the client site.Provide support of 3rd party software, including implementation and ongoing maintenance.Server, network and desktop hardware installation and configuration.Maintain a professional appearance and always promote a positive company image.Perform other reasonably related duties as assigned by immediate supervisor and other management personnel as required.Install, configure, test, and maintain operating systems, application software and system management tools.Manage and monitor all installed systems and infrastructure.Maintain security, backup, and redundancy strategies.Participate in the design of information and operational support systems.Liaise with vendors and other IT personnel for problem resolution.

Brooklyn Park, Minnesota, United States

Responds to escalated requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools.Exercise independent judgment and decision making on complex issues under minimal supervision, escalate as neededCoordinate scheduling and dispatch for several technical resources to ensure SLAs are met and customer expectations exceededProvide newly hired technical resources with training on a variety of technologies and programs. Develop training programs and documentation for technical resources as well as for end usersManage access, setup accounts and ensure MFA compliance of technicians, users, and any guest/service accountsUtilize RMM tools, execute remote commands, assist customers over the phone, handle escalations and questions, dispatch technicians onsite if needed

Brooklyn Park, Minnesota, United States

Consult on solutions using existing hardware, gather scope and propose new devices and services to existing/new customers as needed.Configured and maintained many modern technologies like SharePoint, SMB network infrastructure, servers, workstations, VoIP/PBX systems, firewalls, wireless, and printing.Utilizing existing ticketing, scheduling, and RMM tools for efficient and customer quality-oriented service.Handling user, network, workstation, server, wireless, cloud, and other technical issues with demonstrated customer service excellenceTraveling and coordinating for necessary on-site services.Document passwords, processes and technical steps according to standards and security best-practices.Working with a team of professionals to deliver the best possible service to our customers creating a win-win relationship

Edina, Minnesota, United States

Audited Call Manager, CUC (voicemail) and router configurationsWorked with executives to determine source of voice quality and routing issuesVerify various configurations and statistics such as uptime, version, speed and successful packet delivery between dozens of network device's, SBC's and Call Manager serversCompleted Gap analysis on Voip network (made recommendations on how to get configurations closer to best practices)Provide detailed weekly progress reports to customer and daily technical updates to project manager

Las Vegas, Nevada, United States

Prepare necessary documents, coordinate with installation staff and facilitate upgrade of remote sites to SIPTrain full time staff in maintenance and operation of Cisco Phones, WebEx devices, as well as Call Manager and related servers; CUC, WebEx control hub, expresswayTrain users on how to most effectively use WebEx as well as basic troubleshooting and reporting capabilitiesFacilitate communication between carriers, third party support, company executives and various on site support staffTroubleshoot tier 3 tickets and when necessary open cases with third party support groups or the phone carrier (CenturyLink, Verizon, Frontier etc)Provide updates to upper management about ongoing issues and work directly with executives on resolving conference calls and WebEx issues quickly and effectivelyWork with multiple teams to complete projects on time and within budgetDeploy new applications in a test environment before rolling updates out to a small group of test users and eventually deploy changes to all users, making sure to follow change management proceduresCoordinate with the server team to integrate WebEx and Call Manager systems, provide support as needed

Lansing, Michigan, United States

Built and deployed Jabber multi-line packagePerformed CUCM, CUC, IM&P and UCCX server upgrades, rebuilt server VMS, monitored server performance via UCS managerBuilt and deployed entire UCCX call centers including creating scripts and building call flow Visio diagramsTroubleshoot tier 3 tickets and when necessary open cases with TAC or AT&T and CenturyLinkPull call logs, monitor traffic volume and verify normal sip messaging in Oracle Session Border ControllerConfigure secure media resources, encrypt phones, SIP trunks and gatewaysDeploy new applications in a test environment before rolling updates out to a small group of test users and eventually deploy changes to all users, making sure to follow change management proceduresWork alongside development engineers to implement SQL code and improve processes wherever possible

St. Louis Park, Mn

Efficiently and accurately scan legal documents and extract relevant information, update and maintain state of Minnesota database as well as keeping paperwork and documentation neatly in sequential order, maintain and at the end of the day balance a cash drawer holding $3,000-$15,000, translate English/Spanish and act as main point of contact for Spanish speaking customers

East Grand Forks, Mn

Completed a wide variety of tasks including researching and writing legislation, updating city ordinances, handling confidential material, assisting in the preparation of legal briefs, and providing basic office support functions.

Grand Forks, North Dakota Area

Grand Forks, North Dakota Area

Would supervise 7 engineering computer labs across 3 buildings to ensure devices are all working properly and users are in compliance with proper safety procedures, correct any issues with printers, submit any student tickets as required, and handle any unforeseen circumstances that might arise.

Bachelor Of Science (B.S.), Public Administration, Graduated

Activities and Societies: Kappa Sigma, Pre-Law SocietyDouble Major

Spanish, Spanish Language And Literature, Graduated

Studied abroad in Avila Spain for a summer semester.