Albert Cho Email & Phone Number

Tacoma, Wa

Manage homeowners claim investigations up to $90K value, determine coverage of loss, and coordinate construction and repair projects for residential customers.Key Achievements:⇨ In 2018, achieved 95% customer service metric (second-highest in the office) and the highest survey return rate of 18% (compared to office average of 15%)⇨ Manage the largest workload in the state, comprising 450 claims in a single year⇨ Volunteered to travel for two months in Eastern Washington to fill critical regional need, then worked around-the-clock for three weeks in Port Angeles, WA, to support rebuilding, maintenance, and recovery efforts after a major windstorm⇨ Guided four new adjusters through training; continue to serve as mentor⇨ Frequently tapped to take over difficult or unsatisfied customer accounts, repair the relationship, and provide higher-touch support through the claim lifecycleDay-to-Day Responsibilities:⇨ Inspect loss sites, write estimates for repairs, adjust property claims, issue payments, and guide customers through damage itemization, emergency repairs, regulations and code compliance, and temporary living arrangements⇨ Liaise with mitigation partners, contractors, and architects at policyholders’ homes to review scope of repairs, develop corrective action plans, and negotiate repair costs⇨ Coordinate project schedules with customer and contractor needs; ensure compliance with laws, regulations, and codes⇨ Administrate customer and contract database

Dupont, Wa

Working in the Total Loss department, coordinated staffing needs and processed a high volume of insurance claims in a fast-paced, highly regulated working environment. ⇨ Analyzed case facts and related claim information to determine accurate total loss compensations while identifying any potential fraud for each auto claim⇨ Facilitated contracts, paperwork, and other reporting for the team⇨ Negotiated total loss claims for insureds and claimants

Dupont, Wa

In support of claim representatives in the Total Loss department, negotiated customer claims and completed necessary reporting and interdepartmental communications.