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@exfo.com
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Albert Walker is listed as Systems Engineer | Network Engineer | Professional Services Engineer | Implementation Engineer | Technical Support Engineer | Technical Support Manager | Field Engineer | Service Operations Manager at EXFO, a company with 1543 employees, based in Grafton, Massachusetts, United States. AeroLeads shows a work email signal at exfo.com and a matched LinkedIn profile for Albert Walker.
Albert Walker previously worked as Senior Solution Delivery Engineer at Exfo and Senior Customer Support Engineer at Processunity. Albert Walker holds Certificate Of Professionlism, Data Communications from Northeastern University.
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AeroLeads found 1 current-domain work email signal for Albert Walker. Compare company email patterns before reaching out.
I am a career services professional looking for that next GREAT opportunity to help drive and deliver Customer Success and Satisfaction. Over the past 15+ years I have performed in hands-on, customer facing roles delivering a variety of maintenance and professional services including Installation, Configuration, Provisioning, Technical Support, and Training. In addition to working remotely, I have traveled across the world deploying solutions in the US, Canada, Costa Rica, India, Spain, France, Saudi Arabia, Malaysia, and Norway to name a few. My assignments have been both pre-sales (Proof-of-Concept, Lab Trials) and post-sales (Solution Implementation.I am self-motivated, requiring no supervision, yet comfortable working as a collaborative team member. I enjoy being hands-on, testing a new feature, installing a new solution, replicating a bug, troubleshooting a network anomaly, or leading a training session. I have a strong technical aptitude and welcome learning new technologies. I am passionate about exceeding customer expectations and product quality. I encourage customer feedback and sharing with Sales, Product Management, and Development Teams.
Listed skills include Ip, Wireless, Telecommunications, Voip, and 42 others.
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A career timeline built from the work history available for this profile.
Richardson, Texas, United States
Serve as Resident Engineer for Tier-1 US-based Telecommunications Carrier.Provide solution deployment, configuration, provisioning, and day-to-day operations of IP Monitoring platforms for 4G/5G networks.
Concord, Massachusetts, United States
Troubleshoot and resolve platform, integration, network, and browser issues for browser based SaaS application.Assist sales engineers and implementation team to resolve platform issues and challengesManage tickets to closure, ensuring excellent support is provided on a timely basis.
Chelmsford, Massachusetts, United States
Provided pre- and post- sales Field Engineering and Professional Services including Installation, Configuration, Troubleshooting, Technical Support, and Training for ACTIVE TCP/IP IP Monitoring, Service Assurance, Network Performance and Reporting Solutions. Configuration of Linux (6.x, 7.x, 8.x) servers, Oracle (11.x,12.x) database. Configuration.
Chelmsford, Massachusetts, United States
Provided post-sales technical support for Service Assurance Solutions. Accessing end-to-end QoS/QoE of IP services using active and passive ethernet-based probes. Providing analysis and service assurance of IP centric networks across Wireless, Land-line, VoIP, IMS, and IPTV technologies.
Acton, Massachusetts, United States
Provide pre-sales product demonstration, proof-of-concept, and trial support for Femtocell and Fixed Mobile Convergence solutions. Develop solution architectures, integration, interoperability testing, and deployment plans for SIP and IMS environments. Provide post-sales technical support, professional services, and account management.
Chelmsford, Massachusetts, United States
Provided Tier III technical support for global installed base of 3G, CDMA / 1xEVDO products. Delivered product installations and configurations. Performed product troubleshooting and incident management. Participate in New Product Introduction, Lab Trials, and First Office Application deployments.
Chelmsford, Massachusetts, United States
Lead various global teams of service engineers and program managers in support of ATM switch product readiness and deployment. Global teams varied in size from 8 to 14 individuals. Leadership positions included Sr. Mgr. New Product Introduction, Sr. Mgr. Services Readiness, and Sr. Mgr. Global Services.
Bedford, Massachusetts, United States
Lead team of 6 Tier II and Tier III engineers providing 24 x 7 technical support for Remote Access and Remote Control products. Tasks included Troubleshooting, Customer Call Tracking, Service Metrics / KPI's, Problem Resolution, Root Cause Analysis, and Account Management/Reporting. Manage customer escalations and resolution.
Other employees you can reach at exfo.com. View company contacts for 1543 employees →
Vladislav Narojnyi
Colleague at Exfo
Vaughan, Ontario, Canada, Canada
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Shuvankar Das
Colleague at Exfo
Pune, Maharashtra, India, India
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SY
Sakari Yrttiaho
Colleague at Exfo
Finland, Finland
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JC
Jean Chapadeau
Colleague at Exfo
Capitale-Nationale, Quebec, Canada, Canada
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KS
Krystel-Gail Smith
Colleague at Exfo
Montreal, Quebec, Canada, Canada
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SO
Shivani Otari
Colleague at Exfo
Mumbai, Maharashtra, India, India
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HG
Hugo Garcia-Escobar
Colleague at Exfo
Greater Southampton Area, United Kingdom
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GB
Giorgio Benetti
Colleague at Exfo
Albenga, Liguria, Italy, Italy
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TC
Thierry Cambon
Colleague at Exfo
Québec, Quebec, Canada, Canada
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NM
Nabil Marji
Colleague at Exfo
Melbourne, Victoria, Australia, Australia
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Quick answers generated from the profile data available on this page.
Albert Walker works for EXFO.
Albert Walker is listed as Systems Engineer | Network Engineer | Professional Services Engineer | Implementation Engineer | Technical Support Engineer | Technical Support Manager | Field Engineer | Service Operations Manager at EXFO.
AeroLeads has found 1 work email signal at @exfo.com for Albert Walker at EXFO.
Albert Walker is based in Grafton, Massachusetts, United States while working with EXFO.
Albert Walker has worked for Exfo, Processunity, Tatara Systems, Airvana, and Lucent Technologies (Formerly Ascend Communications).
Albert Walker's colleagues at EXFO include Vladislav Narojnyi, Shuvankar Das, Sakari Yrttiaho, Jean Chapadeau, and Krystel-Gail Smith.
You can use AeroLeads to view verified contact signals for Albert Walker at EXFO, including work email, phone, and LinkedIn data when available.
Albert Walker holds Certificate Of Professionlism, Data Communications from Northeastern University.
Albert Walker is listed with skills including Ip, Wireless, Telecommunications, Voip, Sip, Pre Sales, Networking, and Technical Support.
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