Alberto Sotelo

Alberto Sotelo Email and Phone Number

Product Lifecycle Management Manager @ Global Payments Technology México
Metepec, Méx., MX
Alberto Sotelo's Location
Metepec, México, Mexico, Mexico
About Alberto Sotelo

I am a professional with more than two decades of experience in the financial technology sector, specializing in product development and management, customer service, product marketing and transactional forensics. My career is defined by a commitment to innovation, efficiency and excellence in electronic payment systems.At Getnet Mexico, as Deputy Director of IT Development, I successfully implemented a range of new products across the entire customer network (including Pin Pads, mPOS, e-commerce solutions, gateways and processors): such as interest/non-interest installment plans, Cash Back, service payments and recurring payments. Additionally, I led the integration of advanced payment platforms, ensuring compliance in cybersecurity and cryptography. I implemented the acceptance of EMV contactless cards in Mexico City's public transportation, demonstrating my ability to handle large-scale technology projects.At Entrust Datacard, as Senior Sales Executive, I combined strategic planning with direct customer management, achieving a steady revenue stream of USD $4M and significantly improving customer satisfaction. As Financial Business Manager at Atento, I expanded the banks' credit granting business, managing to deliver a credit card in 15 minutes, while the market average was at least 2 days. In automotive credit, a credit was granted in 40 minutes (while the test drive was being taken) the average was in 3 days. I also optimized the customer experience and raised the Net Promoter Score. At ITAU UNIBANCO, I led teams to achieve world-class standards in customer service and transaction authorization, improving profitability and reducing fraud.My career at PROSA took me from ATM management to international market management, contributing significantly to growth in Latin America and excelling in the development and commercialization of electronic payment solutions.I am passionate about proposing innovative solutions in payment methods, developing financial products and performing transactional forensics. I am committed to delivering sustainable value to financial companies and contributing to environmental conservation. My goal is to drive cutting-edge solutions that improve financial technology and support global sustainability.

Alberto Sotelo's Current Company Details
Global Payments Technology México

Global Payments Technology México

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Product Lifecycle Management Manager
Metepec, Méx., MX
Website:
hgpay.com.mx
Employees:
40
Alberto Sotelo Work Experience Details
  • Global Payments Technology México
    Product Lifecycle Management Manager
    Global Payments Technology México
    Metepec, Méx., Mx
    View
  • Getnet Mexico
    Deputy Director Of Development
    Getnet Mexico Feb 2020 - Apr 2024
    Federal District, Mexico
    Responsibilities: • Led the integration of new platforms (POS, Pin Pad, mpos, ecommerce, gateways, processors and Host Acquirers), supervising the compliance of financial products in computer security, encryption, cryptography, cybersecurity, ABM groups (Association of Banks of Mexico) and the domestic exchange contract (CID) of customers, through transactional forensics.• Led high-performance teams in the acceptance of EMV contactless cards, Wallets, mobile payments (NFC), national and international, in the mass transportation systems of CDMX.• Obtain national and international certificates (CID, LACPI, VISA, MASTERCARD, AMEX & DISCOVER) for all network devices and approve the release to production of new versions of applications and Kernels, guaranteeing interoperability in the digital payment network.• Collaborated in the development of new products for potential markets, managed the development budget and analyzed the ROI of sales with accurate forecasts.Achievements:• Implemented the acceptance of all contactless EMV (NFC) cards on the 7 lines of the Metrobus and work done on the projects for the metro and cablebus in Mexico City and on the urban electric train in Guadalajara.• Contributed to achieving approval levels, above 95%, in electronic transactions acquired in the Getnet payment network.• Attended to 100% of the incidents reported in the daily operation, achieving a clean operation.• Increased the result of the annual evaluations (360º) above 90%, in all team members through the development of competencies. Obtaining the best KPIs in our area.• Successfully implemented a range of new products across the customer network (including Pin Pads, mPOS, e-commerce solutions, gateways and processors): such as interest-on/interest-free installment plans, Cash Back, service payments and recurring payments.
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  • Entrust Datacard
    Senior Sales Executive
    Entrust Datacard Aug 2017 - Jan 2020
    Mexico City Area, Mexico
    Responsibilities: • Planned and executed the strategic plan for revenue maximization in B2B sales, professional services and consultative sales, making the "customer journey", through SalesForce, properly qualifying leads and sales conversion.• Guided clients in their product management and diversification processes through trend analysis and market development of credit, debit, prepaid, private label, closed loop and loyalty cards.• Supervised the manufacture of the customizer with information provided in the ERP (Enterprise Resource Planning) to meet the customer's need.• Quantified revenue with reporting, using "Tableau".Achievements:• Achieved a constant turnover of USD $4M, with 90% compliance with the sales target.• Negotiated with 100% of the clients the migration and maintenance contracts to the new application releases.• Increased the result in customer satisfaction surveys by 30% and managed to recover customers lost in previous administrations.• Complied with 100% of national and international regulations in the personalization processes of the EMV CHIP
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  • Atento México
    Financial Business Manager
    Atento México Oct 2013 - Aug 2017
    Mexico, D.F.
    Responsibilities: • Designed new businesses for the financial sector through market studies, penetration and development of the national market for the granting of personal, automotive and mortgage loans, managing the customer experience in these services.• Developed vision, pricing policy, product life cycle and KPIs by performing cost analysis and calculating the break-even point with the zero-based budgeting method.• Planned marketing strategy through event management and seeking strategic partnerships with customers and suppliers with the support of "SalesForce".• Analyzed the market reports to identify opportunities, conduct competitive analysis, and benchmark sales performance by leveraging customer reviews from satisfaction surveys.Achievements:• Expanded the banks' credit granting business, managing to deliver a credit card in 15 minutes, while the market average was at least 2 days. In automotive credit, a credit was granted in 40 minutes (while the test drive was being taken) the average was in 3 days.• Contributed more than $60 million pesos in service sales and KPIs above the goal.• Negotiated more than 1,000 executives in the field for 2 of the main banks in the country, for the sale of automotive, mortgage and card loans.• Increased NPS (Net promoter score) to 70% in the evaluation of end customers
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  • Itaú Unibanco
    Director Of Operations
    Itaú Unibanco Mar 2012 - Oct 2013
    Mexico City Area, Mexico
    Responsibilities: • Guided all the bank's teams to achieve world-class levels in the processes of customer service, authorization in electronic payments, clearing, settlement and clarifications, through continuous training in national and international regulations (CID, LACPI, VISA and MASTERCARD) for the granting of credit cards.• Implemented the registration of customers in the authorizing system (TSYS) for the generation of the credit card (Visa or Mastercard) verifying the customer registry and compliance with KYC (Know Your Customer)• Guaranteed the delivery and use of the credit card with the TH, supporting the sales area with promotions and incentives for use.• Generated and deliver reports of unusual transactions in compliance with the Anti-Money Laundering (AML) law.• Resolved disputes generated by cardholders in the use of credit cards using risk mitigation strategies.• Converted Best In Class products through market analysis.Achievements:• Achieved $0.00 pesos paid for failures in operational failures.• Contributed to the achievement of 95% approval in financial transactions.• Cooperated in the profitability of the VISA (DeCompras) and Mastercard (Movistar) products.• Organized the credit card traceability system increasing the probability of activation by 80%, reducing fraud and generating more information about consumer habits to personalize customer experiences.
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  • Promoción Y Operación S.A. De C.V.
    Director Of International Sales And Product Development
    Promoción Y Operación S.A. De C.V. Jan 2006 - Feb 2012
    Mexico City Area, Mexico
    Responsibilities: • Planned and coordinated the strategy of penetration and positioning of the PROSA brand in the Central and South American payment methods market, with the acquirer, issuer and switch processing services of electronic transactions, offering competitive advantages and making an adequate market segmentation.• Designed, developed and marketed electronic payment solutions for LATAM markets through an appropriate competitive strategy and under a pricing policy that allows market development.• Mediated in complex situations in the development of customized banking solutions for each country, building multi-currency solutions, the main and secondary communications network, encrypting links, calculating bandwidths and drawing up service level contracts and ensuring operational efficiency.Achievements:• Collaborated with the 35% increase in PROSA's turnover with international markets.• Negotiated the purchase of the Banet switch in Honduras, without decapitalizing and paying with services.• Expanded the PROSA operation in 8 LATAM countries, with excellent results (Puerto Rico, Colombia, El Salvador, Guatemala, Honduras, Panama, Peru and Brazil). All countries approved to the ISO 8583 standard.• Participated in the construction of the BCP (Business Continuity Plan) to restore the operation within the service levels (SLA) contracted by international clients.• Represented Prosa as a counselor in the Banet switch in Honduras.
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  • Promoción Y Operación S.A. De C.V.
    Front End Operations Director
    Promoción Y Operación S.A. De C.V. Jan 2000 - Jan 2006
    Mexico City Area, Mexico
    Responsibilities: • Led the acquiring network of 4,000 ATMs and 300,000 terminals (POS) by implementing monitoring systems.• Maintained the correct configuration of fraud prevention systems (FICO-Falcon) to minimize cases of fraud.• Actively participated in the operational risk management and fraud crisis management groups, correctly documenting the DRP (Disaster Recovery Plan) with operational manuals.• Negotiated SLA's with customers (internal and external), drawing up the appropriate contracts for the operation.• Supervised suppliers (terminal manufacturers, carriers, etc.) of services for the network.• Operationally certified new devices (ATM and POS), financial products and applications.Achievements:• Achieved 100% compliance in the transaction indicators sent to the issuer.• Managed to keep chargeback volume below 0.1% of the total transaction.• Implemented an automatic response system to chargebacks, sending them within the established deadlines and responding to 100% of the requirements.• Resolved issues of violation and penalty, paying $0 pesos.• Implemented the TELCEL airtime purchase transaction in the ATM network.• Contributed to 20% cost reduction with process automation.
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  • Promocion Y Operacion S.A. De C,V,
    Atm Network Manager
    Promocion Y Operacion S.A. De C,V, Jan 1998 - Jan 2000
    Mexico City, Mexico
    Responsibilities: • Supervised the acquiring network of 4,000 ATMs.• Certified new ATM devices, from all banks, to be incorporated into production.• Increased the security levels of the ATM network, to reduce the cases of fraud reported in information security audits.• Participated in the annual ISO 27001 audit by providing evidence of the work carried out in the field of information security and prevention of digital fraud.Achievements:• Forecasted 91% accuracy in ATM cash provisioning, using "Cash Management" by Gasper.• Implemented the ATM network monitoring process, with 100% of the ecosystem variables using Base24 and configuring new alarms in Gasper (NCR product), including fraud prevention alarms.• Worked with the main ATM suppliers (Diebold and NCR) developing fraud prevention measures: skimmers, black lid in the slot, Lebanese loop, among others.• Achieved 95% availability of the ATM network.
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  • Nissan Motor Corporation
    Design Administration Manager
    Nissan Motor Corporation Jun 1987 - Dec 1997
    Toluca Area, Mexico
    Responsibilities: • Led the transfer of technology from Nissan Motors to Nissan Mexicana, participating in the work sessions in Japan and Mexico, for the definition of the platform, software development, software testing, computer security and doing the management of technological projects.• Incorporated technological innovation into the process of developing national parts (National Integration Degree), automating vehicle testing, engineering note filing systems and drawings, engine testing, bench testing, and vehicle testing.
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Alberto Sotelo Education Details

Frequently Asked Questions about Alberto Sotelo

What company does Alberto Sotelo work for?

Alberto Sotelo works for Global Payments Technology México

What is Alberto Sotelo's role at the current company?

Alberto Sotelo's current role is Product Lifecycle Management Manager.

What schools did Alberto Sotelo attend?

Alberto Sotelo attended Instituto Tecnológico Y De Estudios Superiores De Monterrey / Itesm.

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