Albert Peacock Email & Phone Number

Chicago, Illinois, United States

• Manage learning initiatives for large-scale systems implementations, ensuring smooth transition and adoption across departments.
• Develop and implement eLearning courses using industry-standard tools and platforms.
• Collaborate with cross-functional teams including subject matter experts, project managers, and IT teams to identify training requirements and create targeted learning solutions.
• Conduct needs assessments, gap analyses, and evaluations to measure training effectiveness and make data-driven improvements.
• Design and deliver engaging training materials such as videos, interactive modules, and job aids to enhance learning outcomes and knowledge retention.
• Facilitate instructor-led training sessions, workshops, and webinars for both onsite and remote employees.

Greater Chicago Area

• Lead and coordinate the development and delivery of new hire, continued learning, and professional development training for the clinical intake unit to support organizational goals. Develop training outcome.
• Performed full L&D needs assessment of company’s intake department that successfully lead to identifying learning needs, resulting in the appropriate delivery methods that optimized knowledge transfer.
• Managed a team of trainer and clinical coaches to successfully onboard and improve the performance of our staff.
• Re-designed and taught the onboarding process and training curriculum for multiple positions for new hire training for the entire unit remotely and face-to-face.
• Collaborated with a team to plan and implement the company's first Learning Management System (LMS).
• Prepared and launched an original new hire training program for a position that lacked onboarding, achieving improved performance measures across the business unit.

Greater Chicago Area

• Held full responsibility for overseeing the product lifecycle and merchandise presentation for the local store. Trained a rotating staff of 20 booksellers by observing and coaching on all sales and inventory management.
• Designed and launched new training procedures and strategies for sales techniques, achieving increased sales of store membership cards.
• Observed, mentored and motivated staff ensuring they consistently engaged customers and enthusiastically model selling behaviors, culture and company objectives.
• Created and delivered concise communication to all levels within department relating to training initiatives and programs, achieving improved knowledge transfer between all team members.

Greater Chicago Area/Remote

• Reviewed and digitized a large collection historical material including source documents, photographs, and artifacts to create appropriate metadata for national museum. Utilized effective research and analysis to.
• Demonstrated expertise in project management to oversee a large collection of up to 1000 historical source documents and artifacts, achieving increased organizational structure and creation of metadata.
• Successfully organized and created data for virtual objects.

Greater Chicago Area/Remote

• Designed and taught face-to-face and remote professional development courses for language teachers who teach foreign language courses at Rosetta Stone. Delivered comprehensive onboarding training programs that trained.
• Directly supervised 50+ language teachers throughout the United States and internationally, achieving maximization of all resources and tools and enhancement of performance and development for all teachers.
• Led teams in quality assurance protocol meetings, improved compliance with department standards.
• Oversaw and managed all training schedules which met demands of training requirements and organizational goals.
• Assessed organizational needs and identified potential new training programs that increased operational efficiency and employee engagement.

Greater Chicago Area/Remote

• Taught multiple courses in humanities and critical thinking to 20+ undergraduate students. Co-created and designed new philosophy course to be taught by instructors nationwide. Planned and delivered interactive lessons.
• Created and implemented course agenda, lesson plans, and activities to meet course objectives.
• Developed and cultivated relationships with students, faculty, and staff on a continuous basis which strengthened student performance and improved communicated across multiple departments.

Tallahassee, Florida Area

• Instructed various humanities courses including Medieval/Renaissance/Baroque Humanities, Modern Humanities, and Multicultural Film
• Assistant taught courses on Religion & Science

Tallahassee, Florida Area

• Performed registrar duties including cataloging and researching new acquisitions to the permanent collection and entering them in the collections database (TMS)
• Supported the museum’s preparatory and registrar staff in the handling, packaging and shipping of art works
• Curated an exhibition on traditional Native American Art
• Created supplemental learning material for the Education Department
• Participated in the museum’s weekly steering committees

Tallahassee, Florida Area

• Supervised employees during their shifts to ensure a smoothly run working condition.
• Ensure the quality of product being served.
• Trained new employees on the processes and procedures of the company.

Madison, Wisconsin Area

• Supervised 50+ data collection agents who gathered information on various marketing research projects.
• Implemented and organized the quality assurance checks for all collections employees.
• Problem solved to meet certain quotas on projects.
• Trained employees on each project to meet demands and quotas.
• Trained new employees on the policies and procedures of the position.

Orlando, Florida Area

• Trained new employees on the procedures and policies of the location.
• Provided excellent customer service.
• Monitored inventory counts on stock.

Orlando, Florida Area

-Trained new employees in front of the house positions.-Organized the servers and stations for each shift.-Provided excellent customer service.

Ocala, Florida Area

• Monitored in-store inventories.
• Managed work assignments throughout the store.
• Recognized trends in sales to increase stock counts.
• Provided excellent customer service.

Master Of Science In Education, Training And Performance Improvement

Activities and Societies: International Society for Performance Improvement

Master'S Of Art, Interdisciplinary Humanities-Museum Studies & History And Philosophy Of Science

Activities and Societies: Editorial Board of InterCulture: An Interdisciplinary Journal; History of Science Society; International Society.

Bachelor'S Degree, Philosophy & History Of Science