Albert Peacock Email & Phone Number

Chicago, Illinois, United States

• Manage learning initiatives for large-scale systems implementations, ensuring smooth transition and adoption across departments.• Develop and implement eLearning courses using industry-standard tools and platforms.• Collaborate with cross-functional teams including subject matter experts, project managers, and IT teams to identify training requirements and create targeted learning solutions.• Conduct needs assessments, gap analyses, and evaluations to measure training effectiveness and make data-driven improvements.• Design and deliver engaging training materials such as videos, interactive modules, and job aids to enhance learning outcomes and knowledge retention.• Facilitate instructor-led training sessions, workshops, and webinars for both onsite and remote employees.

Greater Chicago Area

Lead and coordinate the development and delivery of new hire, continued learning, and professional development training for the clinical intake unit to support organizational goals. Develop training outcome measurements to monitor the effectiveness and quality of the training programs. Lead meetings and identify and implement training policies and standards.Selected accomplishments:• Performed full L&D needs assessment of company’s intake department that successfully lead to identifying learning needs, resulting in the appropriate delivery methods that optimized knowledge transfer.• Managed a team of trainer and clinical coaches to successfully onboard and improve the performance of our staff.• Re-designed and taught the onboarding process and training curriculum for multiple positions for new hire training for the entire unit remotely and face-to-face.• Collaborated with a team to plan and implement the company's first Learning Management System (LMS).• Prepared and launched an original new hire training program for a position that lacked onboarding, achieving improved performance measures across the business unit.• Created and implemented numerous microlearning modules for all employees by researching learning industry trends, methodologies, and best practices, resulting in closing learning and development gaps.• Built effective learning modules and programs as well as coached staff on all new training modules for soft skills development.

Greater Chicago Area

Held full responsibility for overseeing the product lifecycle and merchandise presentation for the local store. Trained a rotating staff of 20 booksellers by observing and coaching on all sales and inventory management practices.Selected accomplishments:• Designed and launched new training procedures and strategies for sales techniques, achieving increased sales of store membership cards.• Observed, mentored and motivated staff ensuring they consistently engaged customers and enthusiastically model selling behaviors, culture and company objectives.• Created and delivered concise communication to all levels within department relating to training initiatives and programs, achieving improved knowledge transfer between all team members.

Greater Chicago Area/Remote

Reviewed and digitized a large collection historical material including source documents, photographs, and artifacts to create appropriate metadata for national museum. Utilized effective research and analysis to interpret metadata contents, identify subject tags, and create contextual links among all materials in the collection.Selected accomplishments:• Demonstrated expertise in project management to oversee a large collection of up to 1000 historical source documents and artifacts, achieving increased organizational structure and creation of metadata.• Successfully organized and created data for virtual objects.

Greater Chicago Area/Remote

Designed and taught face-to-face and remote professional development courses for language teachers who teach foreign language courses at Rosetta Stone. Delivered comprehensive onboarding training programs that trained new employees globally on all policies and procedures of their position/job role in the company.Selected accomplishment:• Directly supervised 50+ language teachers throughout the United States and internationally, achieving maximization of all resources and tools and enhancement of performance and development for all teachers.• Led teams in quality assurance protocol meetings, improved compliance with department standards.• Oversaw and managed all training schedules which met demands of training requirements and organizational goals.• Assessed organizational needs and identified potential new training programs that increased operational efficiency and employee engagement.

Greater Chicago Area/Remote

Taught multiple courses in humanities and critical thinking to 20+ undergraduate students. Co-created and designed new philosophy course to be taught by instructors nationwide. Planned and delivered interactive lessons and curriculums based on pedagogic techniques and strategies. Evaluated student performance and provided feedback to students throughout the term. • Created and implemented course agenda, lesson plans, and activities to meet course objectives.• Developed and cultivated relationships with students, faculty, and staff on a continuous basis which strengthened student performance and improved communicated across multiple departments.

Tallahassee, Florida Area

•Instructed various humanities courses including Medieval/Renaissance/Baroque Humanities, Modern Humanities, and Multicultural Film•Assistant taught courses on Religion & Science

Tallahassee, Florida Area

•Performed registrar duties including cataloging and researching new acquisitions to the permanent collection and entering them in the collections database (TMS)•Supported the museum’s preparatory and registrar staff in the handling, packaging and shipping of art works•Curated an exhibition on traditional Native American Art•Created supplemental learning material for the Education Department•Participated in the museum’s weekly steering committees

Tallahassee, Florida Area

•Supervised employees during their shifts to ensure a smoothly run working condition.•Ensure the quality of product being served.•Trained new employees on the processes and procedures of the company.

Madison, Wisconsin Area

•Supervised 50+ data collection agents who gathered information on various marketing research projects.•Implemented and organized the quality assurance checks for all collections employees.•Problem solved to meet certain quotas on projects.•Trained employees on each project to meet demands and quotas.•Trained new employees on the policies and procedures of the position.

Orlando, Florida Area

•Trained new employees on the procedures and policies of the location.•Provided excellent customer service.•Monitored inventory counts on stock.

Orlando, Florida Area

-Trained new employees in front of the house positions.-Organized the servers and stations for each shift.-Provided excellent customer service.

Ocala, Florida Area

•Monitored in-store inventories.•Managed work assignments throughout the store.•Recognized trends in sales to increase stock counts.•Provided excellent customer service.

Master Of Science In Education, Training And Performance Improvement

Activities and Societies: International Society for Performance Improvement

Master'S Of Art, Interdisciplinary Humanities-Museum Studies & History And Philosophy Of Science

Activities and Societies: Editorial Board of InterCulture: An Interdisciplinary Journal; History of Science Society; International Society.

Bachelor'S Degree, Philosophy & History Of Science