Albert Tan Email & Phone Number

Tomball, Tx, Us

Shenandoah, Texas, United States

Financial Accountability: Developed and managed store budgets, sales forecasts, and variable costs to optimize profitability. Tracked comparable sales data, accurately recorded sales figures, and managed cash operations to ensure financial accuracy.Brand Experience Delivery: Modeled company values and service standards to deliver an exceptional customer experience. Collaborated with merchandising teams on product updates and long-term strategies. Directed merchandise processing, sales floor replenishment, and ensured adherence to brand standards. Customer Relationship Building: Fostered an environment focused on 100% customer satisfaction by directing selling behaviors and using company tools to build lasting customer relationships. Established partnerships with local businesses and supported public safety organizations.Achieving Results: Accountable for meeting individual and store-wide sales targets. Recruited, trained, and developed a high-performing team. Assessed performance, provided feedback, and resolved team issues to maintain a positive store environment. Managed store expenses and implemented loss prevention protocols to protect store assets.

Carson, Ca

-Deliver Overall Brand Experience-Consistently embodied the values and mission of 5.11 Tactical, providing an authentic and engaging customer experience.Maintained an expert level of product knowledge, offering tailored recommendations and advice to customers.Ensured the sales floor was fully stocked and presented according to brand standards through efficient recovery and replenishment of merchandise.Processed shipments swiftly, maintaining an organized backroom to support store operations.Delivered a smooth and efficient checkout process, creating a positive cash wrap experience.Contributed to store upkeep, maintaining a clean, organized, and professional environment for customers.Executed customer fittings and special orders where applicable, enhancing the customer’s personalized shopping experience.-Build Customer Relationships-Focused 100% on customer needs, consistently taking initiative to build strong, lasting relationships.Utilized open-ended questions to uncover customer preferences and provide personalized product recommendations.-Achieve Results-Held accountable for individual sales targets while supporting overall store goals.Drove sales by suggesting complementary products and services, effectively expanding customer purchases.Collaborated with team members to ensure the success of store operations and customer satisfaction.Maintained vigilance regarding loss prevention practices and shared concerns with the Leadership Team to enhance store security and operations.

Greater Los Angeles Area

Professional SummaryDetail-oriented professional with extensive experience in handling and processing product warranty claims, managing returns, and addressing shipping discrepancies. Proven ability to initiate and process claims, negotiate settlements, and ensure customer satisfaction through efficient resolution of product and service issues. Adept at managing phone inquiries, processing credits, and maintaining accurate documentation for warranty and returns.Key Responsibilities-Product Warranty Claims-Initiated and processed warranty claims for company products.Managed customer-submitted claims and documents, ensuring timely resolution.Negotiated settlements and product resolutions with customers.-Product Warranty Service-Provided warranty information to distributors and end users.Initiated warranty claims on company products and ensured adherence to warranty terms.-Return Merchandise Authorization (RMA)-Processed return requests for both new and warranty-related products.Managed the issuance of call tags, freight bills of lading, and processed credits to customer accounts.-Shipping and Handling Discrepancy Claims-Processed discrepancies in shipping, including shortages and overages.Submitted claims to shipping carriers like FedEx, UPS, and freight companies.Issued credits and arranged replacement orders for missing items.-Data and Document Management-Created and managed documents for end users and distributors regarding product warranties and returns.Maintained electronic records for product-related claims, ensuring accurate and up-to-date logs.-Phone Management-Answered daily customer inquiries related to products, warranties, shipping, and freight information.

Gardena. Ca

Professional Experience-Product Liability Claims Specialist-Responsible for initiating and processing product liability claims, ensuring timely submission of documents and resolution.Negotiated settlements with automobile insurance companies to address liability claims.Efficiently processed customer claims, ensuring accuracy and thorough documentation throughout the process.-Product Warranty Service Coordinator-Initiated company warranty claims on products, providing necessary warranty information to distributors and end users.Supported end users and distributors by addressing warranty-related inquiries and ensuring claims were handled in a timely manner.-Return Merchandise Authorization Specialist-Processed product return requests, including both new items and warranty returns, ensuring all requirements were met for approvals.-Shipping and Handling Discrepancy Specialist-Managed discrepancies related to shortages and overages in shipments.Submitted claims to shipping carriers such as FEDEX, UPS, and Freight Line companies, ensuring quick resolution for missing or damaged items.Issued credits to customers for lost items, maintaining a positive customer experience.-Data and Document Management-Created and managed electronic documents for end users and distributors, ensuring all claims and warranty-related information was up-to-date and accessible.Updated department logs and ensured accuracy of all documentation related to product claims and warranties.

Greater Los Angeles Area

Professional ExperienceAccounts Receivable SpecialistManaged daily, weekly, and monthly invoicing for multiple companies, ensuring accuracy and timeliness.Followed up on aging invoices and past-due notices, resolving outstanding payments with customers to improve cash flow.Assisted with General Ledger adjustments, maintenance, and reporting as directed by the manager or VP of Finance.Resolved complex billing issues, including credit card chargebacks, non-sufficient funds, and collection disputes.Processed bank deposits and applied payments to appropriate customer invoices, ensuring all records were up to date.Acted as a liaison between sales consultants and customers' Accounts Payable departments, facilitating communication and issue resolution.Documented and maintained accurate Accounts Receivable files to ensure compliance and easy access for audits.Assisted the Receivables Manager with various financial reports and ad-hoc tasks to support the department’s goals.Managed the processing and collection of vendor commissions, ensuring timely and accurate payouts to the company.

Westwood, Ca

Travel Agent- Provided expert travel and destination information to clients, ensuring personalized vacation planning that met individual needs and preferences.- Efficiently booked customer reservations using the SABRE reservation system, managing flights, accommodations, and travel packages.- Acted as a liaison between clients, tour operators, and airlines, resolving travel-related issues and ensuring smooth communication to deliver excellent customer service.- Assisted in organizing group tours and corporate travel events, coordinating with multiple vendors to create comprehensive itineraries.-Managed client follow-ups and provided support for travel inquiries, ensuring a positive and professional customer experience throughout the trip planning process.

Diploma, High School/Secondary Diplomas And Certificates

A high school student

Computer Science