Albino Barrios Jr Email & Phone Number

United States

United States

El Paso, Texas, United States

Led a team of 25 individuals in providing mailroom customer service to a client.• Ensuring that the team is meeting production levels set forth by the client by looking at metrics and ensuring they are matching up within the system.

El Paso, Texas

Revolutionized the benefit specialist position by undertaking projects involving process improvements, process documentation and mentoring up team members. • Implemented restructuring of company and specific team role of benefit specialist, having group become a national model and creating new process and procedures.• Improved business processes resulting in system-generated failures less than 10% of all jobs ran, by standardizing processes, implementing tracking system, and communicating changes through organization.• Implemented a project to help improve case acceptance, closure rate and time of closure resulting in removal of a 1,000 case back log within 3 months.• Built standard reports which helped close a project and save the company over $70,00.• Headed project in getting EDI files into standard form to ensure data could be checked automatically to ensure accuracy and efficiency.

El Paso, Texas

Main point of escalation for the Service Delivery Manager (SDM) group consisting of 25 plus individuals. Providing guidance and directions for items that the group identifies and ensuring that they received resolution. Lead and direct either weekly or bi-weekly meeting with the team to provide information, issue updates, training and best practices from individuals. In charge of leading projects that will affect the daily functions of the SDM group. Currently working on updating items such as Annual Enrollment Project Tracking, Affordable Care Act ADP Solution and Carrier Information Process Updates. Attend meetings to discuss prioritization of system fixes or updates that get submitted to IT Development, training updates and availability. Mentoring new SDMs in the processes of daily activities, projects and issue resolution. Currently mentoring five SDMs that were recent new hires. Collaborating with other SDM Functional Experts in different regions to ensure continuity of items being relayed, assigning leads to projects, identifying areas of need or improvement for the group and discussing any issues and potential resolutions within the regions. Review articles that provide guidance and direction in processes, issues resolution or information based that get published into a knowledge repository.

El Paso, Texas

Lead and direct a team assigned to 5 National Account clients to provide excellent HWSE support and service. Part of the stellar service we provided is delivering successful Annual Enrollment projects each year. As a point of escalation, providing backup support for the Client Service Manager, I had to adapt to different types of work styles in resolving issues. Responsibilities included guiding the client service teams to manage resources in dealing with escalated clients or issues, such as getting high quality open enrollment carrier and payroll files delivered within a deadline.Currently the subject matter expert in the areas of Payroll and ADP Reporting within the department.Mentored co-workers in learning processes, procedures and steps on researching and finding solutions to client issues. Successfully completed the Emerging Leaders Program in June 2012 for the El Paso, TX location.Prioritized schedules and resources with Benefit Representative, Configuration Analyst and myself to resolve client issues or complete client projects to receive the following improvement client satisfaction scores within a 6 month period:News Corporation (92 improved from 73), New York Post (91 improved from 75), Harper Collins (75 improved from 68) and Midcountry (58 improved from 9). Repaired relationship between Midcountry and HWSE service team by communicating regularly with client to resolve escalated issues and delivered an innovative solution for an unresolved item.Successfully launched a payroll deduction audit project within the department. Also shared knowledge learned to the fellow Service Delivery Managers and Benefit Representatives.Received spotlight recognition twice in consecutive years for demonstrating a strong work ethic, dedication to success, producing high quality results and being available to assist other co-workers.Automatic Data Processing

El Paso, Texas

Provided stellar customer service by analyzing, researching, managing and resolving client issue with ADP Health and Welfare products.Mastered basic knowledge of understanding rules in benefits system, reading & updating files going in/out of benefits system, and updating discovery notebooks.Created and invented reports for internal data audits for clients.Headed projects such as presentation on annual enrollment training, benefit representative training material, updating contacts to the client outage notification distribution list, and standardize the filing of archiving client outlook mailboxes.Organized and conducted training sessions for staff members and clients.Manage time effectively to complete client issues and other tasks as assigned.Assisting Implementation Project Teams to transition clients over to Operations.