Alec Jacobs Email & Phone Number

Austin, Texas, United States

In addition to maintaining my regular duties as a QA Specialist, this position includes several inter-company responsibilities to aid multiple teams. These responsibilities include copywriting for both the QA and Analytics department, tracking QA department metrics including error-free rate and team overtime, and presenting these metrics to internal teams in order to improve department processes.

Austin, Texas, United States

In this position I reviewed emails for proper content across multiple email platforms, making sure each email was compliant with U.S. and international law. I worked with multiple clients concurrently, meeting competing deadlines while maintaining our department's error-free rate of 99%. I also onboarded several new clients. When my department hired new employees, including several who worked in Canada, I was primarily responsible for their training and onboarding.

Austin, Texas, United States

Acted as Manager of team in boss’s absenceDeveloped and pitched new revenue source for internal teamsMaintained personal error-free rate of 99% on client projectsCreated template to document internal team successes, in service of pitching my department to potential clientsMaintained and fostered relationship with offboarded clientCreated portfolio of case studies to highlight team’s successesAveraged 20 completed projects per weekProvided excellent service in demanding work environmentCoordinated with both domestic and international clients and teamsContributed to company culture through participation in Fun CommitteeContributed plans/insight into team restructuring during company reorg.Completed a 112-part project in under 4 hoursCreated copy and coding assets for client campaignsCompleted all training modules to earn SFMC Email Specialist Certification

South Bend, Indiana Area

I worked with clients to identify then fulfill their child's tutoring needs. I organized meeting times and locations, payment options, invoices, and lesson plans for each child. As a representative of Parliament Tutors, I upheld the professional standards and expertise expected of the company, resulting in 100% client satisfaction.

Mishawaka, In

My job involved running the Resource Room at Mishawaka High School, where students within the Special Education department came for tutoring, homework assistance, and other aid prescribed by their individual plans of study.

My job involved tutoring students with learning and developmental disabilities. I also aided teachers in classroom preparation and organization.My favorite part about this position was getting to develop a relationship with my students, watching and aiding in their growth and success.