Alex Chang Email & Phone Number

• Handles end-user support tasks, including general troubleshooting, audio/video live broadcasting, social media management, and collaboration with IT staff and vendors for complex problem identification and resolution
• Installs, configures, and upgrades desktops and associated hardware/software across different platforms, tests specialized applications and security devices, and verifies network and communication connectivity
• Developed an ITSM PaaS to manage diverse training resources, ticket management, workflow documentation, and inventory tracking, with the goal of improving user proficiency and optimizing system utilization
• Conducts comprehensive research to identify optimal hardware, software, and IT solutions, offering insightful suggestions to support efficient acquisition processes
• Administers local active directory and Microsoft Services handling user accounts, access rights, security configuration, monitoring, device management and group policies

• Proactively addressed and resolved a diverse range of technical issues for over 1,400 pharmacies, amounting over 6,500 adjudicated tickets through effective communication and problem-solving skills
• Provided expert on-site and remote support to clients guiding them through technical/software installations and removals, recommending and configuring hardware, resolving device driver issues, and implementing.
• Demonstrated strong leadership skills by efficiently assigning and delegating responsibilities and tasks to junior colleagues, ensuring timely completion of assignments and fostering a collaborative work environment
• Facilitated clients in seamless installation, backup, and migration of SQL servers, utilizing proprietary software to ensure uninterrupted operations and data integrity
• Actively participated in knowledge sharing and training sessions to enhance team capabilities, staying updated with the latest technologies and industry trends to provide innovative solutions to technical challenges

Rowland Heights, California, United States

• Implemented and managed an integrated suite of communication tools, automated billing systems, social media platforms, websites, and technology infrastructure to streamline operations and boost productivity for agents
• Expertly scheduled and coordinated agenda appointments and meetings, facilitating efficient time management and effective communication with dozens of vendors, clients, and industry professionals
• Ensured the accuracy and currency of over 200+ residential property listings on various platforms (Facebook, CRMLS, Zillow), providing potential buyers and sellers with precise and up-to-date information
• Prepared and created comprehensive financial reports, billing statements, and legal documentation for a diverse client base domestic and abroad, maintaining attention to detail and adherence to deadlines
• Exemplified excellent collaboration skills by actively conducting system training sessions for new agents, skillfully managing multiple account files in tandem with fellow team members, creating compelling recruitment.

Bachelor'S Degree, Business Administration: Computer Information Systems

Education record