Alex Wong Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

➥Flexe (Logistics Analyst)• Action and triage client requests through Gmail and Salesforce• Analyze system data and reports related to inventory levels, fulfillment, and storage• Coordinate out-of-scope projects between clients and warehouses• Mediate communication between warehouses and shippers• Host client calls, warehouse calls, and tri-party calls• Create, edit, update internal & external facing documentation (SOPs, Wiki, Google Drive)• Troubleshoot system (Flexe) and mobile issues (Zebra)• Handle month-end billing adjustments➥Onboarding & Training• Create, update, and edit internal Lessonly trainings• Give high-level overviews of the Flexe system (Internal platforms, Shipper UI, Warehouse UI)• Give deep dives of Flexe Logistics Programs: Fulfillment (eComm), Distribution (Retail), Capacity (Overflow)• Lead new hire trainings for Reporting (Flexe, Looker, Datastudio, Metabase), Jira ticket creation, client overviews and pain points• Host trainings and lessons within our Sandbox Platform• Lead shadow sessions for new hires (the day to day process for a Logistics Analyst)➥Select Proficiencies• Flexe WMS & OMS (Old Admin, New Admin, Client-Facing UIs)• Flexe Mobile Apps• Google Workspace (G Suite)• Salesforce• Excel (Microsoft Office)• DataStudio• Metabase• Looker• Soti MobiControl• Jira / Confluence / Trello• Lessonly• Small Improvements• Zoom

Seattle, Washington, United States

➥Zendesk (Operations Associate)• Action and triage client requests through ticketing queue• Mediate all communication between warehouses and shippers• Become system-proficient and utilize proprietary Flexe WMS daily• Create, edit, update internal & external facing documentation (SOPs, Wiki, Google Drive)• Facilitate communication between Zendesk, clients, and Logistics Analysts• Troubleshoot system (Flexe) and mobile issues (Zebra)• Handle client support calls (as well as 3rd Party support calls)• Update team schedule/calendar ➥Onboarding & Training• Host & support "Zendesk University" training• Produce & update content for Zendesk University• Create, update, and edit internal Lessonly trainings• Give high-level overviews of the Flexe system (Internal platforms, Shipper UI, Warehouse UI)• Host trainings and lessons within our Sandbox Platform• Lead new hire trainings for Reporting & Jira• Lead shadow sessions for new hires (Zendesk; client requests solved within Flexe system)➥Analyst Work (Oct 2020 - Dec 2020)• Co-Lead as main analyst for Amazon FBA program• Help facilitate operations for ~30 reservations (Shipper/Warehouse projects) ​• Schedule and lead client calls• Perform additional system training for shippers• Lead and facilitate monthly billing• Support new Ops hires (Sr. Logistics Analysts) - Ongoing➥Select Proficiencies• Zendesk• Flexe App• Google Workspace (G Suite)• Excel (Microsoft Office)• DataStudio• Metabase• Looker• Soti MobiControl• Jira / Confluence• Lessonly• Small Improvements• Zoom• Slack• Wiki

Greater Seattle Area

Walkin' those good ol' pups around town!

Https://Www.Facebook.Com/Goodmorninginays

Saturdays & Sundays➥Sous Chef• Assist with cooking, baking, and plating• Prep & package for pick-up➥Payment Processor• Collect cash & mobile payments• Calculate profit margins every week• Process refunds & request payments➥Operations & Media Manager• Create & host social media presence• Produce branding, labels, logos for business• Organize & edit posts for business updates, weekly menus, pricing, etc.• Assist with photo + video production for promotion, menu examples, finished orders

Greater Seattle Area

• Manage and maintain any and all library materials (stock management, shelving, clearing, updating, processing out, etc.)• Serve patrons within the library system and assist with questions/concerns• Work on all floors and have a general knowledge of each department within the library• Retrieve items for patron holds, librarian holds, and items in transit to other branches• Collect and prep materials for Mobile patrons who require direct deliveries• Closely work with new employees and Student Assistants for floor training and learning Page duties

Greater Seattle Area

I write quickly and thoroughly. I enjoy providing creative solutions for those who need content for their businesses, blogs, brands and a variety of other projects.

Http://Www.Darkironfitness.Com/Blog

• Editor-in-chief• Produce original content for publication relating to weightlifting, bodybuilding, fitness & health, and nutrition• Manage other freelance writers (edit, format, and optimize submitted content)• Provide other writers with SEO keywords, phrases, and general guidelines regarding content topics, structure, and aim• Utilize SEO tools such as LongTailPro and Yoast• Manage and run WordPress blog• Create photo and video content for articles and posts (Photoshop, Canva, Final Cut Pro, etc.)• Reach out to customers and influencers for unique, brand-based content• Edit, format, and process all sponsored content submissions

Http://Www.Darkironfitness.Com

• Manage Amazon Seller account (fulfillment orders, refunds, tracking, cancellations, etc.)• Manage Shopify account (refunds, tracking, promotions)• Daily Operations for Customer Service: emails, warranty claims, replacements, refunds, Amazon inquiries• Perform A/B split testing (Splitly)• Manage CS team• Collect and catalog all customer complaints and product issues regarding warranties, damages, shipping errors, missing items, delays, etc.

Seattle

Maintain the Self Serve Warehouse and provide excellent customer service.

Seattle, Washington

Run various social media platforms for the restaurant. Including but not limited to: Facebook, Twitter, and Instagram. Final location of Inay's ceased operations in 2016.

Seattle, Washington, United States

Oversee daily operations, staffing, payroll, food/beverage ordering, and continue to step in for front and back of house coverage as needed.

Seattle

Serve food and drink to customers and perform other duties and services in order to uphold the standard of service for the restaurant.

Bachelor Of Arts (B.A.), English (Creative Writing)

Activities and Societies: Avid IMA attendantGraduated with an English degree, which focused on creative writing.

High School Diploma, Humanities

During my time at Franklin, I was a humanities student that focused primarily on language arts and social studies; I took a particular.