Alec Jordan Labine Email & Phone Number

United States

Smithfield, Rhode Island, United States

Smithfield, Rhode Island, United States

Springfield, Massachusetts Area

⦁ Facilitate and maintain cross-functional communication with various teams (i.e. Product Support, Sales, Engineering, Product Management, etc.)⦁ Communicate clearly and effectively with both technical and nontechnical colleagues and stakeholders, both internally and externally⦁ Troubleshoot advanced technical issues with customers (25-35 cases daily)⦁ Maintain and create articles as part of Knowledgebase to ensure data going to Engineering team is complete and all necessary items are requested up front to minimize back and forth and resolve all cases efficiently as possible⦁ Filter out simple requests so more time can be spent handling field/more advanced issues⦁ Proactively search online forums for reported issues, reach out to customers, and resolve the issue⦁ Handle all assigned customer issues thoroughly and thoughtfully within the stated Service Level Agreements

United States

- Assist numerous students and faculty daily with software troubleshooting via phone, remote, and desk side support, resulting in minimal impact to their workflow.

- Assist numerous users daily with software troubleshooting via phone, remote, and desk side support, resulting in minimal impact to user workflow- Install and maintain computer peripherals and accessories including printers, scanners, and copiers weekly, resulting in a simplified printing process and multiple functioning access points to printing equipment- Monitored, managed, updated, triaged, and closed/solved an average of 25 tickets daily using BMC TrackIt! Ticketing System resulting in consistent workflow for end users- Installed, modified, and updated various applications throughout company resulting in efficient and stable work environments for users to continue work uninterrupted - Replace faulty hardware and install upgraded parts multiple times weekly in Dell desktop and laptop computers, resulting in optimal hardware performance- Image new and replacement machines daily, using Symantec Ghost Cast Server 11.5, then perform data transfers and software installs on newly imaged machines

Providence, Rhode Island Area

-4 years experience with kitchen operations and staff supervision-Directed the production of over 300 meals daily; banquet as well as restaurant meals-Participated in menu design resulting in 12 % lower food cost-Maintained a clean, efficient, and well organized kitchen resulting in consistent and timely service to all members

Providence, Rhode Island Area

-Participated with initial opening of restaurant including kitchen design and menu design -Produced over 200 consistent quality meals daily-Displayed excellent team player characteristics and motivated others throughout kitchen maintaining positive attitudes

Providence, Rhode Island Area

-Solely completed all opening and closing procedures of the kitchen -Lead a small team to accomplish serving over 150 meals daily-Prepared and maintained cleanliness of all kitchenware, silverware, and all dishes

Pursuing Master'S Degree, Computer And Information Systems Security/Digital Forensics/Film Analysis

Organizational Leadership

Information Technology

-Earning 23 college credits towards an Associate’s Degree in General Studies in partnership with Community College of Rhode Island.

Information Technology

Social Impact Management & Leadership, Non-Profit/Public/Organizational Management