Anna Lee Email & Phone Number

New York, Ny, Us

Manhattan, New York, United States

New York, New York, United States

• Effectively routed and screened calls in a pleasant professional manner • Efficiently managed all mailroom responsibilities such as receiving, organizing, and routing mail • Created and maintained schedules for conference space and event managers • Displayed efficient time management in prioritizing calls, reception tasks, vendor liaison, meticulous filing • Learned new software quickly while maintaining reception desk welcoming standards• Implemented and maintained cost control in purchasing supplies for managers lowering office expenses by 50% • Trained new associates in reception and event duties insuring consistency of excellence in customer service

Manhattan, New York, United States

• Demonstrate accuracy, thoroughness, and orderliness in performing work assignments for event manager’s groups, corporate, and social clientele creating a seamless experience between customer and organization using Marsha and Passkey and SFA/CI software.• Ensured customers were responded to in a timely manner in all communications enforcing high standards of service excellence• Processed invoices, purchase orders, and bills for customers in a timely manner achieving top customer satisfaction using Peoplesoft • Managed actualization of numbers for group occupancy for accounting which assisted in generating statistical reports used in projecting room prices for the next year

Manhattan, New York, United States

• Efficiently compiled guest profiles on the hotel software system for guest recognition reports increasing marketing sales value of hotel in guest satisfaction surveys• Assigned guest rooms which supported the front desk with faster check in times increasing customer satisfaction by 10% every quarterAssistant Tour Coordinator• Excelled in data entry, organizing, and processing group reservations • Achieved high level of coordination between customer and hotel resulting in increasing customer satisfactionReservation Trainer• Created manual and trained new agents on organizations policies and procedures• Updated and maintained the training manual while creating a standard of excellence for future agents to followReservation Sales Agent• Efficiently handled all reservation calls in a professional pleasant manner significantly increasing the organization reputation • Competently maintained and processed payroll for different departments• Resolved all inquiries quickly and professionally improving customer satisfaction overall

Certification Of Administrative Professional, Administrative Assistant And Secretarial Science, General

Bachelor Of Professional Studies, Hotel, Motel, And Restaurant Management

Activities and Societies: Member of a Dance Club on campus.