Aaron Leibowitz Email & Phone Number

The Colony, Texas, United States

In this position, I provided comprehensive remote and on-site technical support for a diverse client base, efficiently diagnosing and resolving a wide range of IT issues including hardware failures, software conflicts, network connectivity problems, and user account management. I utilized remote access tools to troubleshoot and repair client systems, minimizing downtime and improving productivity, while also conducting on-site visits for complex issues, hardware installations, and network infrastructure projects. My responsibilities included maintaining detailed documentation of all support interactions, collaborating with higher-tier support teams, and consistently delivering clear communication and effective issue resolution to clients.

Dallas, Texas, United States

Was responsible for spearheading the re-design and concurrent maintenance of system architecture for Lynn Co. Life and its subsidiaries, leveraging my extensive experience in enterprise IT infrastructure management. In this role, I implemented robust and scalable solutions that aligned with the company's strategic goals, ensuring optimal performance, security, and reliability across all systems. My work involved collaborating with various stakeholders to identify technological needs, proposing innovative solutions, and overseeing their implementation, while also providing ongoing support and optimization to maintain the integrity and efficiency of the IT infrastructure.

Mesquite, Texas, United States

I was solely responsible for managing the daily IT needs of 100+ office workstations, 250+ field team devices, ensuring consistent operational efficiency. I leveraged Azure and Microsoft Entra ID for streamlined device management, particularly in provisioning iPads for the service team and deploying custom images to Macs based on their MAC addresses. This integration allowed for efficient device enrollment, user authentication, and application distribution. Additionally, I implemented the company's first IT ticketing system with custom KPIs and reporting, providing visibility into daily operations and enhancing overall IT service delivery.

Austin, Texas

Responsible for ensuring user productivity by managing technical support for over 75 users, addressing desktop, server, and network issues, as well as various SaaS applications integral to daily workflows. Delivered comprehensive technical assistance while maintaining steady progress on strategic projects, leveraging business intelligence tools to analyze key metrics and generate reports. Fostered strong relationships with team members and stakeholders, enhancing communication and collaboration to improve overall service delivery and operational efficiency.

Traveling

Led the nationwide rollout of advanced point-of-sale systems across Marriott hotel restaurants, demonstrating expertise in large-scale IT project management and system integration. As I grew into the role of lead implementation specialist, I became the primary point of contact during critical cutover phases, overseeing all aspects of the implementation process. This included coordinating device shipments, configuring menu programming, conducting thorough environment testing, and providing comprehensive staff training to ensure a smooth transition.My role required seamless communication between clients and project teams to guarantee alignment with project objectives and timelines. I adeptly managed logistics and addressed real-time challenges, which was crucial in delivering high-quality service during live deployments. By fostering strong relationships with clients and stakeholders, I ensured that all deliverables met or exceeded expectations, contributing to successful project outcomes. My ability to adapt quickly to changing circumstances and effectively manage multiple priorities was instrumental in achieving project goals and enhancing client satisfaction.

1511 Dragon Street Dallas, Tx 75207

Conducted thorough due diligence to assess the existing network, workflow procedures, and software interactions within the organization. Leveraged my expertise to implement a comprehensive solution for cloud infrastructure, optimizing server resources, establishing VPN requirements, and enhancing spam filtering measures. Collaborated closely with cross-functional teams to ensure seamless integration of new systems and processes, resulting in improved operational efficiency and security. My proactive approach in identifying potential issues and implementing effective solutions significantly contributed to the organization’s overall IT performance and user satisfaction.

14200 Midway Road Farmer'S Branch, Tx 75244

During my time at TeksInc, I played a key role in providing technical support across various IT platforms while managing client expectations. I effectively handled a high volume of support tickets via phone and email, ensuring timely resolutions and fostering positive relationships with clients. My responsibilities included managing Active Directory user access, configuring Exchange mailboxes, and implementing remote access solutions. I also collaborated with SaaS vendors to troubleshoot software issues and configured network equipment to optimize performance.Throughout my tenure, I developed strong problem-solving skills and effective communication abilities that were essential for navigating complex technical environments. My commitment to delivering exceptional customer service fostered long-lasting client relationships that continue to benefit my career today.