Aaron Leibowitz Email & Phone Number

San Francisco Bay Area

Technology Ambassador: Provide level-2/3 technical support serving as technical liaison between strategic vendors, internal, and external customers.Road Warrior: Travel to local and out-of-area MINA Group restaurants to resolve IT-related issues, implement hardware changes, make repairs and oversee the opening of restaurants.System Administration: Perform advanced maintenance, setup, configuration, and troubleshooting of all POS equipment for Restaurants to ensure data integrity and maximum availability.Network Administration: Administrate and architect scalable network design across restaurant portfolio. Ensure maximum uptime and dynamic solutions in standardized environments utilizing SD-WAN architecture and cloud-based infrastructure.MDM Administration: Personally oversaw JAMF MDM software selection, successful implementation, and environmental architecting. Continue to fully monitor and maintain company owned iOS and OS X devices throughout lifecycle.Azure Administration: Design, implement, configure, and maintain various Azure SaaS Cloud Services including but not limited to Azure AD, Teams, Intune, AAD Connect, and O365.

San Francisco Bay Area

Leveraged industry experience to provide drop-in, macguyver-like solutions at local boutique properties. Enabling hastily closed locations to come back on-line in just a few hours even when provided with little to no documentation.Oversaw ownership transition, renovation, and re-opening of Sir Francis Drake Hotel as the Beacon Grand. Project managed complete low voltage cabling, WiFi and guest facing technology replacement. In addition to acting as technical liaison for all systems and RFPs.

San Francisco Bay Area

Directly managed & developed a team of five IT Managers supporting all locations within the Western U.S.Responsible for corporate headquarters and 19 sites each representing 20-50 hosts.Responsible for Guest WiFi and PCI compliance across the organization.Managed relationships with key vendors to streamline communication, resolve issues, and establish brand standards.Personally managed the deployment of systems to launch each of 18 new hotels.Worked with team to develop & implement organization's first franchise IT offering.Orchestrated mission critical system-wide upgrades to software and infrastructure annually including vendor management and onsite implementation.

San Francisco Bay Area

Managed team of IT staff and contractors to provide support for 16 locations across the region.Responsible for implementing and maintaining all systems including network security, infrastructure, desktop machines and disaster recovery at the regional level.Direct more junior associates when necessary, assuring their continual growth and development.Oversaw daily administration and issues while coordinating with vendors, providing expert support when necessary.Demonstrated total asset control for organization in managing budgets, supply orders and maintenance schedules.Oversee the decommissioning of hotels and groups of hotels with varying level of notice to fiduciary requirements and minimized risk.Assist in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure.

San Francisco Bay Area

Maintained user and email accounts via Help Desk.Implemented and managed routine technology maintenance tasks at assigned properties.Ensured adequate disaster recovery system including system backups and documentation.Management of in-house and outsourced first level technology support.Procurement, configuration, and installation of all technology equipment at properties.Responsible for all systems and support within 417-room hotel with multiple Food & Beverage outlets.

Responsible for providing hardware and software support for multiple locations via email, phone, and face-to-face.Routine upkeep of Active Directory, Exchange, Symantec Backup Exec, and content management systems.Performed on-site engineering and administration to network systems.Implementation and maintenance of Fog imaging system, FreeNAS, and other open-source platforms.

Video content delivery using portable chroma key hardware to superimpose clients onto the digital background of their choice.

Regular monitoring of Windows XP, Fedora Core, and Mac OS computers.Assisting students and faculty in use of Microsoft Office, Visual Basic, internet usage, and data recovery.

Coordinated the instruction of students in the art of Shaolin Kempo Karate.Served as liaison between students and head instructor.Managed the regular upkeep of the dojo.