Alejandro Herrera Email & Phone Number

Miami

Our full range of solutions allow companies to transform how businesses and IT work and people collaborate. Mobility Global serves customers in three main pillars: 1.- Information Technology solutions, 2.- Business technology solutions, 3.- Cloud services, With market-leading technologies, collaboration, networking and virtualization technologies, we power mobile work-styles and cloud services, making complex enterprise IT simpler and more accessible.Offices are based in Miami, FL, Bogota… Show more Our full range of solutions allow companies to transform how businesses and IT work and people collaborate. Mobility Global serves customers in three main pillars: 1.- Information Technology solutions, 2.- Business technology solutions, 3.- Cloud services, With market-leading technologies, collaboration, networking and virtualization technologies, we power mobile work-styles and cloud services, making complex enterprise IT simpler and more accessible.Offices are based in Miami, FL, Bogota, Colombia and Mexico city. Show less

Miami, Florida

Successfully integrated large portfolio following Nortel Acquisition, ensuring operational efficiency while increasing revenues Leader of 9 member virtual team (Channel Managers, Marketing Manager, System Engineers, Services Sales Manager, Services Manager), responsible of sales across market segments (Enterprise, Corporate, Mid-Market and SME) in different verticals (Finance, Hospitality, Government, Outsourcing, Retail) responsible for executing and overseeing sales of product and services… Show more Successfully integrated large portfolio following Nortel Acquisition, ensuring operational efficiency while increasing revenues Leader of 9 member virtual team (Channel Managers, Marketing Manager, System Engineers, Services Sales Manager, Services Manager), responsible of sales across market segments (Enterprise, Corporate, Mid-Market and SME) in different verticals (Finance, Hospitality, Government, Outsourcing, Retail) responsible for executing and overseeing sales of product and services across all Avaya portfolio, accountable for developing and managing Avaya channel ecosystem including 2 Value added distributors, 13 System Integrators and 2 Service Providers; responsible for managing strategic and high-touch accounts including the development and creation of account plans, lead sales strategies for the territory including assistance of business plans and quarterly business review with strategic partners. Show less

Miami/Fort Lauderdale Area

Responsible for exceeding financial results, new revenue generation on the English speaking Caribbean, accountable for developing and managing 20+ Avaya channel partners including the relationship with Cable & Wireless across 13 Countries; responsible for overseeing the sales of product and services across all Avaya portfolio, lead sales strategies for the territory. Developed and deployed demand generation strategies to gain market share, direct touch for all major accounts.

Miami/Fort Lauderdale Area

Lead new corporate initiatives and business processes globally. Developed and oversee globalizing the Avaya Global Services Portfolio (AGSP) Lead the deployment of services offer awareness that include in region program launches, business plans and initial phases of sales engagements with cross-functional teams (Marketing, Sales, IT, Finance) to enable a consistent customer experience globally (APAC, CALA, EMEA, NAR).

Mexico City Area, Mexico

Team leader of 9 Country offer managers, accountable for creating a consistent Services portfolio across the CALA region; Extensive interaction with customers, business-partners, Services and Sales teams to facilitate understanding of services capabilities and value added proposition, developed go to market strategies for all Services offers within all Line of Business with clear visibility to revenue and profit, contributing to achieve a 27% YoY revenue increase resulting in $66.7 M USD in… Show more Team leader of 9 Country offer managers, accountable for creating a consistent Services portfolio across the CALA region; Extensive interaction with customers, business-partners, Services and Sales teams to facilitate understanding of services capabilities and value added proposition, developed go to market strategies for all Services offers within all Line of Business with clear visibility to revenue and profit, contributing to achieve a 27% YoY revenue increase resulting in $66.7 M USD in 2006, responsible for market positioning by country and channel distribution, lead regional corporate initiatives and business processes. Show less

Mexico City Area, Mexico

Achieved FY05 CALA quota for a revenue total of $5M USD, designed and implemented the delivery & marketing strategy for Avaya on demand, lead the implementation of the IP Support Services offer across the region; Liaison between the Global Managed Services Operation and the region, lead the deployment of MS methodology that included in-country program launches, account prospecting, costumer presentations and initial phases of sales engagements; managed sales funnel.

Mexico City Area, Mexico

Lead Managed Services operation in Mexico, team leader of 11 members, responsible for sales activities that involved multiple sites & complex Contact Centers environments with a result of $1.5 M USD in Sales, P&L control, Planned and implemented MS portfolio for the Mexican Market, Lead the implementation of the Network Operation Center in Mexico, Responsible for manage Top 10 accounts in Mexico (Citigroup, AT&T, Nextel, Telvista, Telmex among others)

Mexico City Area, Mexico

Consulted customers and supported sales teams in complex Call Center environments; have comprehensive knowledge of Call Centers, Predictive Dialers (PDS) as well as Call Management systems.

Mexico City Area, Mexico

Responsible for providing Tier I & Tier II Call Center platform support, including: Definity, CMS, ACD, Centre Vu, Audix, and Cajun. Implementation of Expert System in Mexico.

Mexico City Area, Mexico

Project manager for corporate applications; provided support of infrastructure issues, leading implementation of telecomm services to different entities within Telmex.

Master'S Degree, Senior Executive Education Program, Advanced Management

Activities and Societies: Senior Executive Education Program, New York | Miami | Barcelona

Executive Mba

Postgraduate, Telecommunication

Bachelor, Electronic And Communication Engineering

Master, Strategic Planning