Aleksandra Koc Email & Phone Number

Dubai, United Arab Emirates

Managing Inbound Calls:Efficiently handling and answering a highvolume of inbound calls with a focus on delivering exceptional customerservice.Problem Evaluation and Resolution:Accurately evaluating customerproblems and complaints, identifying root causes, and providingeffective solutions to ensure customer satisfaction.Customer Needs Fulfillment:Proactively responding to the needs ofcustomers, offering tailored solutions, and ensuring a seamlesscustomer experience.Product and Service Expertise:Demonstrating comprehensiveknowledge of the company's products and services, effectivelycommunicating features and benefits to customers, and driving salesthrough informed recommendations.

Warsaw, Mazowieckie, Poland

Curriculum Development:Developed and delivered a comprehensiveEnglish curriculum tailored to the unique needs of students at variousproficiency levels, including both children and adults.Innovative Lesson Planning:Prepared and executed engaging lessonplans that covered all required course topics, incorporating multimedia andinteractive teaching methods to enhance learning experiences.Student Support and Assessment: Conducted regular assessments tomonitor student progress, providing individualized support and feedback toensure academic growth and improvement.Exam Preparation:Specialized in preparing students for international exams.

Warsaw, Mazowieckie, Poland

Curriculum Development:Prepared comprehensive Englishcurriculum for multiple classes, ensuring alignment with educationalstandards and fostering student engagement.Lesson Planning and Implementation:Designed and implementeddetailed lesson plans covering all required course topics, tailored tomeet the diverse needs of students.Innovative Teaching Strategies:Utilized multimedia strategies andmodern technology to deliver content in fresh and interesting ways,enhancing student understanding and participation.Collaborative Support:Worked collaboratively with other teachers to support struggling students, providing thorough assistance to addressand rectify comprehension issues.

Warsaw, Mazowieckie, Poland

Curriculum Development:Developed and delivered a comprehensiveEnglish curriculum tailored to the unique needs of students at variousproficiency levels, including both children and adults.Innovative Lesson Planning:Prepared and executed engaging lessonplans that covered all required course topics, incorporating multimediaand interactive teaching methods to enhance learning experiences.Student Support and Assessment: Conducted regular assessments tomonitor student progress, providing individualized support and feedbackto ensure academic growth and improvement.Exam Preparation:Specialized in preparing students for international exams.

Warsaw, Mazowieckie, Poland

Curriculum Development: Developed and delivered a comprehensiveEnglish curriculum tailored to the unique needs of students at variousproficiency levels, including both children and adults.Innovative Lesson Planning: Prepared and executed engaging lessonplans that covered all required course topics, incorporating multimediaand interactive teaching methods to enhance learning experiences.Student Support and Assessment: Conducted regular assessments tomonitor student progress, providing individualized support and feedbackto ensure academic growth and improvement.Exam Preparation: Specialized in preparing students for internationalexams.

Warsaw, Mazowieckie, Poland

- Preparing an application documentation under European funds,- Contact with clients and representatives of institutions implementing European funds,- Constant updating of knowledge in the field of EU grants for research development and investment projects of enterprises,- Team support in the preparation of application and strategic documents for clients, mainy in the field of R&D projects,- Translation of application documentation,- Conduncting researches into various of topics.

Warsaw, Mazowieckie, Poland

- Preparing classroom and coursework materials, homework assignments, and handouts.- Planning and preparing lesson plans,- Conducting lessons in groups up to 8,- Conducting individual lessons,- Attending training sessions,- Completing reports and certificates.