Denzel A. Email & Phone Number

Alajuela, Cr

Heredia, Costa Rica

I specialize in helping consumers safeguard their financial health by offering tailored credit monitoring products, saving customers and guiding them through dispute processes and other federal regulated services. With a focus on delivering clear solutions and exceptional customer service, I assist US based consumers in understanding their credit standing. My goal is to provide actionable insights on Equifax business processes and support consumers for enhancing their credit security.

Heredia, Costa Rica

I excelled in managing and enhancing customer accounts by promptly addressing needs and resolving issues to elevate their experience with GreenSky products. With a strong focus on problem-solving and relationship building, I ensured every interaction was handled with precision and empathy.I consistently exceeded expectations and maintained compliance with strict client protocols for taking payments over the phone, processing complaints, opening new loan applications and activations. I effectively introduced customers to our offerings, including installment loans for home improvements with well-known merchants across the United States. Additionally, I documented all interactions and maintained comprehensive records to ensure transparency and compliance with regulations. Collaboration was key to my success, as I worked closely with Protection, Solutions, Credit, and Escalations teams to share insights, optimize interactions, and address customer dissatisfaction timely.

Customer Service Specialist for the only credit card issued by Apple in America.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor of Business Administration, Major in Banking & Finances

Degree In Big Data Analytics

French Language Certification

High School Diploma, Accounting And Finance, High School Bachelor Specialized In Accounting & Finance

High School Bachelor specialized in Accounting & Finance