Shawn Milton, Cspo Email & Phone Number

Atlanta, Ga, Us

Louisville, Kentucky, Us

Roseland, New Jersey, Us

Acted as liaison between business and development teams to strategize ways to automate the Termination and Comp Ben Reconciliation products in order to increase efficiency and profitability, and to decrease cost.Partnered with development and product leadership to drive and manage the RPA development process and ensure the product team understands the direction and vision.Collaborated with other teams and groups to discover and deliver the best automation solutions for the business to improve and increase market share.Worked with business and development teams to translate features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements.

Alpharetta, Ga, Us

Production Contribution File Processing and Data QA:Monitoring File receipt, responding to issues which require manual interventions, e.g. threshold exceptions, rejects, file sequence issues, file approval / load staging, etc.Production Data Contributor Maintenance:Both customer initiated and QA initiated activity; addressing or responding to data contribution items that involve communication with the contributor(s), e.g. , questions, problems, system conversions, supplemental history, replacement history, between company purchases, rejects, quality reviews, audits, etc. New Data Contribution Engagements:Working with initial contribution efforts, or data contribution "re-testing" for meeting requirements to participate in additional services such as Current Carrier supplements FIRSt and ALIRtS. Can include efforts to provide new values, e.g. new policy types, new claim types. Also includes Data profiles and Data verifications for each engagement.Other - Special contributor and non-contributor request from Product Management, Customer Management, Consumer Disclosure, Technology, etc: Special projects, Claims Corrections, research requests, etc.This role entails interactions with: - External customers (Data Contributors) - Sales - Product Management - Customer Management - State Relations - Technology (Development, Operations, Database administration, Network Operations, Data Communications, QC)

New York City, Ny, Us

Managed a wide variety of project management duties and served as most senior escalation point for application, system, data and general technical issues. Implemented and managed testing and releases. Assisted in defect prioritization, code diagnosis, and troubleshooting. Worked directly with Product Management, Project Management, Engineering, Development, Business Owners and Operations teams to plan testing for delivery of products and enhancements and to assure products meet requirements and quality standards. Also worked with project managers and technical leads to plan and execute functional and system tests validating system availability. Used automation tools such as HP QuickTest Pro and Quality Center to do this.

New York City, Ny, Us

* To install, train and provide intense technical support to multiple level end users in diverse technical areas. * Support includes standalone PCs, LANs, printers, modems, multiple operating systems and multiple software packages.* Provide technical support for PC software packages Operating systems (DOS, Win3.X, Win95, NT)Shelf and proprietary application software packages* Provide data communications support Redirectional software, modem configuration, edit init strings, etc.Provide LAN support Network configuration, workstation installation, comm server configuration. * Assist customers with installation/training of standalone software Assist customers with installation/training of LAN software Novell, NT, Peer/Peer 95 and Applied environments.* Provide hardware configuration analysis, diagnostics, troubleshooting and support. * Provide status regarding customer installations and support Assist in User Acceptance/software testing|Qualifications.

Atlanta, Ga, Us

Software Consultant July 2006 – May 2009Manhattan Associates, Atlanta, GeorgiaFirst point of contact for clients to report issues within their operation. Part of an international team that provided 24/7 support to clients. Provided Tier-I and limited Tier-II support for Warehouse Management solutions offered through Manhattan Associates. This included entering issues into the SalesForce.com CRM, signing into the client systems and using stack dumps from the logs to find the problem and correct it. Supported products include, but are not limited to: WM for Open Systems, WM for iSeries (AS/400), WM for Windows, Transportation Procurement and Execution, and Transportation Execution. Provided confidential login credentials for internal personnel to access servers and databases for specific clients. Provided support and resources for FEMA deployment teams which included supporting special projects as they arose during peak emergency seasons.

Atlanta, Ga, Us

Solved a high percentage of technical issues that members encountered in everyday use on Windows 2000/XP Pro. Problems ranged from hardware, third-party software, and network-related issues. Performed and monitored routine maintenance, such as applying patches, installing service packs, and running virus blockers. Tasked with updating the company’s internet and intranet sites. Also performed Microsoft Exchange functions, such as adding and updating Active Directory entries, creating new mail distribution groups, and configuring delivery options for users. Assisted in IT-related rollouts of new offices, and cutovers to new Internet providers. Performed extensive beta-testing and worked closely with in-house developers as they created proprietary applications for company use.

Washington, Dc, Us

Duties included diverse military inventory setting, performing various logistic duties pertaining to the supply field of the military environment. Supervised the daily tasks of Marines under my command to ensure successful completion of given missions, in particular highly stressful situations when success was a critical component of a larger mission. I am a veteran of Operation Iraqi Freedom launched in 2003 as part of the War on Terror. I currently have active secret level clearance. Earned various awards and letters of appreciation for service above and beyond the call of duty.