Daniel Rodriguez Email & Phone Number

United States

Support various customers and connector partners with Equifax API portal products within the NAR region.Integration and Migration Support to approximately 30 integration projects at a time. Maintain communications with our customers as well as with internal managers as well as Sales teams on a daily basis.Gather all documents for internal developers and internal quality assurance teams. Assist with QA and Pre-Release of products.Be responsible for managing ongoing database… Show more Support various customers and connector partners with Equifax API portal products within the NAR region.Integration and Migration Support to approximately 30 integration projects at a time. Maintain communications with our customers as well as with internal managers as well as Sales teams on a daily basis.Gather all documents for internal developers and internal quality assurance teams. Assist with QA and Pre-Release of products.Be responsible for managing ongoing database information. Tools: JSON, XML and REST tools. Show less

Atlanta Metropolitan Area

•Scope the technical solution required to address customer requirements and recommend solutions that optimize value for the customer and company.•In partnership with the sales team, design the solution and providing costs and time estimates.•Discuss with the customer the project objectives, write the SOW, validate the technical feasibility and timing with necessary stakeholders.•Organized projects to customers responsible for requirements (functional, technical and performance)… Show more •Scope the technical solution required to address customer requirements and recommend solutions that optimize value for the customer and company.•In partnership with the sales team, design the solution and providing costs and time estimates.•Discuss with the customer the project objectives, write the SOW, validate the technical feasibility and timing with necessary stakeholders.•Organized projects to customers responsible for requirements (functional, technical and performance), collection and analysis; scope of work; cost calculation; delivery planning; QA planning; risk analysis and mitigation plan.•Managed delivery project until acceptance by the customer and invoicing. •Secured from customer technical staff commitments needed to ensure a deal’s technical close. •Monitors customer support for technical solutions proposed throughout the sales process and alerts the sales and account teams to potential risks of deal closure•Provide internal and external reporting.•Used various procedures, project management methodologies, tools, documentation.•Act as an escalation level for partners•Managed the necessary product certifications according to the business objectives and coordinate the necessary internal or external resources.•Manage the project resources, milestones and that projects are delivered on time. •Anticipate and inform the management on potential risks/deviations.•Deliver the project and get the customer to sign off on the solutions/services delivered. Show less

Greater Atlanta Area

● Actively drive and manage customer technical solutions.● Act as primary technical resource for all sales cycles.● Respond to technical elements of RFIs/RFPs.● Cross-functional collaboration & influence.● Understand customer architecture, inter-operability of systems, security and deployment options: stand-alone, integrated and semi-integrated.● Able to interact with our customers, sales and product development / engineering and software development… Show more ● Actively drive and manage customer technical solutions.● Act as primary technical resource for all sales cycles.● Respond to technical elements of RFIs/RFPs.● Cross-functional collaboration & influence.● Understand customer architecture, inter-operability of systems, security and deployment options: stand-alone, integrated and semi-integrated.● Able to interact with our customers, sales and product development / engineering and software development teams.● Understanding encryption standards for payment industry such as: Master/Session, DUKPT, DES and Triple DES/● Knowledge of security requirements of the payment industry such as: PCI-PED and PCI-DSS ● Ensure our products are maintained and provide configuration options.● Maintain and manage CTMS server and services to our customers.provide configuration options.● Responsible for the Certification of mobile LTE devices thru LTEOTADM, TRENDI tests. Show less

Alpharetta, Ga

● Provided overall management of client-specific terminal configuration and Processes.● Responded to requests from customers and internal support engineers for configuration changes and stored new configuration in a customer repository for history reference. ● Interacted with deployment facility defining build scripts and packages.● Targeted testing of packages to ensure changes met without regression.● Analyzed terminal configurations and metadata to harvest common patterns… Show more ● Provided overall management of client-specific terminal configuration and Processes.● Responded to requests from customers and internal support engineers for configuration changes and stored new configuration in a customer repository for history reference. ● Interacted with deployment facility defining build scripts and packages.● Targeted testing of packages to ensure changes met without regression.● Analyzed terminal configurations and metadata to harvest common patterns and identify areas for product improvement or process efficiency.● Maintain knowledge regarding existing and new functionality in offerings such as Form Agent, XPI, Secure Commerce Architecture, VHQ, and other solutions.● Provided integration guidance and best practices to clients and partners using Form Agent and/or XPI during the implementation phase of their projects. Show less

Roswell, Ga

● Responsible for the maintenance of production and test servers. ● Process and updated all customer change requests. ● Review hardware and software for the latest vendor-supplied security patches and updated Windows Hardening Security policies.● Yearly PCI DSS v3.0/3.1 compliance certification team: 2008, 2009, 2013, 2014, 2015. ● Work with IT team keeping all equipment properly maintain, resolve request issues from internal or external clients. Keep tickets requests database… Show more ● Responsible for the maintenance of production and test servers. ● Process and updated all customer change requests. ● Review hardware and software for the latest vendor-supplied security patches and updated Windows Hardening Security policies.● Yearly PCI DSS v3.0/3.1 compliance certification team: 2008, 2009, 2013, 2014, 2015. ● Work with IT team keeping all equipment properly maintain, resolve request issues from internal or external clients. Keep tickets requests database with pending and resolved status. ● Liaison for the release of our custom software applications to our customers. ● Provide post installation support to the customer. Troubleshoot and resolve installation, implementation and production issues by working and interfacing with development team. ● Diagnose, prioritize and resolve support issues either remotely or on-site. ● Worked with technical support personnel, development team, properly escalate issues, follow-up for a resolution of all customer change requests.● Expertise in Development, Implementation, Tracking, Planning of various projects. ● Development of Functional requirements and QA testing process. ● Maintain clients updated of issue resolution and resource tracking of projects.● Responsible for the Certification of mobile LTE devices thru LTEOTADM, TRENDI tests. Show less

Miami, Fl

● Prospecting, recruitment and interviewing of candidates to assess theireducational needs and explain the benefits and objectives of ITT programs. ● Attend and coordinate open houses, Career Fairs and presentations when required.

● Contracted to Ryder Logistics, Daleen Technologies, Partner Community and CRS.● Responsible for the Recruitment of all Technical and non-Technical personnel andprovide HR Support within the organization.● Coordinated the entire recruiting process. Made recommendations to hiring managers and implemented a recruiting action plan and tracking plan.● Reviewed candidate's qualifications, compensation, relocation information, and appropriate behavioral characteristic before presenting… Show more ● Contracted to Ryder Logistics, Daleen Technologies, Partner Community and CRS.● Responsible for the Recruitment of all Technical and non-Technical personnel andprovide HR Support within the organization.● Coordinated the entire recruiting process. Made recommendations to hiring managers and implemented a recruiting action plan and tracking plan.● Reviewed candidate's qualifications, compensation, relocation information, and appropriate behavioral characteristic before presenting to hiring managers.● Researched additional recruiting, informational and networking opportunities. Show less

Miami, Fl.

● Development of a recruitment process and sources, resume classification for this start-up office of a $50 million national staffing company.● Developed a database system and a HR procedure to be used with their resume database, served as an account liaison Regional IBM. ● Additional duties, provided PC support and backup recovery systems, maintained local, regional and national candidate database to support client job requirements.