Account Manager + Engagement Manager + Senior Creative Recruiter
โข Managed client programs from planning through execution; status reporting, issue/risk management and satisfaction.โข Provided budget reports and forecasts; identified and communicated program and scope changes to ensure compliance.โข Created, implemented, and executed various programs; Created and implemented a Team Lead program to add a layer of authority, including structure, interviews the creation and execution of all trainings for the Team Leads; Assisted in the creation and execution of a comprehensive Capabilities Study of all employees at the client site.โข Applied design thinking to improve user experience in people processes, enhancing efficiency and engagement.โข Led initiatives focused on leadership development and continuous improvement in employee programs.โข Managed employee lifecycle; including performance coaching, reviews, performance improvement plans and terminations; Planned multiple employee events to encourage community and team engagement which increased team morale and satisfaction.โข Built relationships/networks to enhance employee and client community. โข Streamline processes and identify areas of opportunity; Executed a pricing initiative to level-set compensation per role to eliminate variations in pay for identical work. โข Used multiple systems to track projects and tasks, including MS Teams, Bullhorn ATS, Asana, and Airtable. โข Create contracts, scopes of work, and ad hoc spend and time usage reports. โข Partnered with Sourcing team to recruit interview and hire new team members. Quickly learned client needs and became the preferred agency for staffing and outsourced team hiring for the Brand Creative and Global Marketing team of a fortune 100 company.