As a multi-faceted leader within the Salesforce ecosystem, I bring a diverse range of expertise to guide nonprofit and educational organizations through digital transformation. With deep experience in Salesforce Nonprofit Cloud and Education Cloud, I specialize in leveraging CRM solutions to help NGOs optimize their operations, enhance fundraising efforts, and improve constituent engagement.Key Responsibilities: - CEO & Chairman: Lead strategic vision and growth initiatives for a Salesforce implementation partner, focusing on driving social impact through cutting-edge CRM solutions. - Consultant: Provide tailored consulting services to nonprofits and educational institutions, helping them design, implement, and scale Salesforce platforms to meet their unique needs. - Solution Architect: Architect custom solutions within Salesforce Nonprofit Cloud and Education Cloud, ensuring seamless integration and maximizing platform value for mission-driven organizations. - Chief Product Officer: Oversee the development and enhancement of CRM products designed specifically for nonprofits, focusing on delivering innovative solutions that address key challenges in fundraising, donor management, and community engagement.Key Achievements:Spearheaded multiple successful Salesforce implementations, enabling NGOs to streamline operations, improve transparency, and increase donor retention.Established partnerships with leading nonprofits to deliver CRM solutions that drive measurable social impact.Guided product innovation, resulting in tailored CRM tools that cater specifically to the needs of nonprofits and educational institutions.

As the Head of IT Systems at SUSE, I have been pivotal in driving the company's technological transformation and leading a team of administrators, architects, developers, and business analysts. My engagement has involved:Establishing an entirely new IT division within SUSE following its separation from Microfocus. This included a greenfield implementation of key systems that aimed to streamline operations and ensure a smooth transition.Managing a wide range of platforms such as Salesforce CPQ, Salesforce Service Cloud, Salesforce Sales Cloud, Salesforce Experience Cloud (Salesforce Communities), Salesforce Analytics, Docusign, Clari, SAP Qualtrics, and Adobe Marketo. My focus has been on maximizing the potential of these platforms to drive efficiency and productivity.Setting up DevOps processes to foster collaboration between the development and operations teams, reducing system downtime and improving product quality.Establishing L1, L2, and L3 support mechanisms to ensure quick and efficient resolution of IT issues, thus minimizing disruptions and maintaining a high level of user satisfaction.Executing transformative projects to align IT infrastructure with the company's strategic goals, resulting in improved business processes, cost-effectiveness, and an enhanced customer experience.

From idea to roll-out: Salesforce.com Community Cloud & Service Cloud implementation (20.000+ users)

- AVG and AVAST merge architecture- Salesforce.com Sales Cloud & Marketing Cloud (100+ million customer records)

From idea to roll-out: Salesforce.com Service Cloud implementation (7000+ users), including Salesforce.com based Call Centre (400+ users)

Telco Siebel CRM

Siebel CRM

building of darujme.cz payment gateway for charities