Alessandra Barbieri Email and Phone Number

Sales management contact/reference for commercial partner GucciResponsible of order portfolio management: from orders collection to the finished products deliveryAnalysis of production progress, direct contact with Planning Dept./Supply Chain on a regular basisCollaboration with “raw material purchasing office” (mainly textile) for checking arrival dates and matching with sales order requested delivery dates (impact analysis on delay of finished good delivery)Scheduled meetings with production specialist manager to check the quality of the garments before the shipment“Made to Measure” project: configuration of back office systems to manage fabrics, accessories availability and sales collections; KPI analysis of root causes for delivery delaysBusiness process owner for the development of the new “Made to Measure” Service systemVIP/Celebrities orders management, coordinate with back office and style/merchandising officeBack-office activities – stock analysis for decommissioning: surplus of textile, obsolete accessories, garmentsSupport the Brand Manager in implementing and enhancing customer service-related procedures, processes and systems

Main activities: Order portfolio management for UK and Benelux market – retail and wholesale stores – actively supporting Sales Force. Deal with customer requests on a daily basis Liaison with the Credit Department to issue credit/debit notes and review the account of each customer prior to stock releaseLiaison with the Shipping Department to ensure shipments on a timely mannerProvide support as it relates to returns, generate return authorizations and schedule pick up

Main activities:Front office: credit collection, direct contact with final customersPayment reminders, negotiation of cash plans and collaboration with legal office for possible debtcollection proceduresManagement of Letters of credit and Bank guaranteesChecking due date, credit limits analysis, monitoring risksResponsible of monthly closure and gap analysis between sell-out and budgetBusiness analyst to support Credit Manager on Customer’s payments.Key account for HQ (Pontedera) in case of administrative issues and credit management and pointof contact for Customer Service UKLiaison with Sales force UK to manage contact with local dealers

Main activities:General ledger booking, suppliers payments and contacts with the banksCredit management: credit collection, sending remainders and defining cash plansBank guarantees and Letters of credit: negotiation and presentation of the documents to the bankLiaison with Sales team monitoring customers credit line/threshold (wholesale, dutyfree and franchising)