• Define key user scenarios, user journey mapping, prototypes, and wireframes• Define and monitor UX metrics, success metrics• Conduct qualitative and quantitative research to define user requirements by talking with customers and gathering insights from stakeholders who support our customers • Support PMs on strategies of feature validation, defining ROI of feature and conducting usability tests and benchmarks• Work in an agile environment and constantly iterate on experimentations to increase deliverables velocity and bring perceived value to customers• Translate the design principles into tangible experiences by redesigning the product interfaces (visual interface, design system)

• Created low and high fidelity prototypes and visual concepts that address key business and user goals• Partnered with key stakeholders to create an anti-fraud internal platform• Created a design system based on Bootstrap guidelines• Conducted quantitative and qualitative researches with users and helped the team to develop an easier BI web platform• Designed a new experience and an efficient way for users and stakeholders to do the chargeback process

• Partnered with a multicultural UX team at 8x8 Inc. from Daitan’s office • Created hand sketches, low and high fidelity prototypes• Helped the team to create the 8x8 Design System• Created interactive prototypes for usability tests• Created the new Agent UI with the 8x8 UX team following the design system• Met the UX team in San Jose during the training about the UX processes for two weeks• Did benchmarks to create more insightful and creative interfaces

• Initially hired to iOS developer position, started experimenting with visual and aesthetic improvements in interface which transformed a monochromatic interface into a friendly and easy to use experience for users• Collaborated with other designers and developers to improve the iOS and Android app interfaces• Created low and high fidelity prototypes as needed to gather user feedback• Created user scenarios to translate users and business requirements into a visual and easy way to developers follow and code