Looking for opportunities and challenges in the areas of Quality Assurance, Customer Service, Logistics, Focus Improvement, Planning, Procurement, Manufacturing, Strategic Supply or Sales where I can apply my 20 years of knowledge and technical experience.Support and my future hiring company to achieve higher levels of operational efficiency, increase productivity, increasing quality, service and sales, reducing costs, increasing quality level, restructuring processes, defining appropriate KPIs, increase profitability according the company's top management strategy objectives. Form high performance teams. 20 years’ experience built in Quality Assurance, Manufacturing, Continuous Improvement, Customer Service & Logistics extending skills to Sales Operations and high interface with Trade Marketing and Marketing as well background and experience on Coaching and Emotional Intelligence acumen. Finance and Business acumen.Expert in CPFR (Collaborative Planning Forecast Replenishment), strategy business alignment and S&OP, Manufacturing Excellence, Manufacturing, Third Party Manufacturing, Quality Assurance including audits, HACCP / GMP process for Food and Personal Care, Suppliers, Distribution Centre, Third Parties Quality Management, Continuous Improvement (TPM/ WCM/TQC/6 Sigma/Lean), Procurement (Suppliers relationship and program to improve service, cost reduction and quality improvement at suppliers). Service management oriented by market channels including Drugstore and e-commerce experience. Focus in business alignment and Customer Service segmentation, forecast improvement, cost reduction, service improvement and alignment with Market Share strategy.

Dedicated to volunteering cause, traveling and new ways of learning

Strategic Customer Supply Chain LeaderResponsible to connect Sales and Marketing strategy to Supply areas- Customer Segmentation- Advantage International Survey- CPFR- DOH (days on hands)- Customer Fill Rate- Drive value and ROI: In stock / Phanton Stock / On shelf availability and other metrics linked to shelf execution- Promote better supply chain cost: drive P&L according customers- Drive supply strategy and plan according channels and RTM (route to market)- Logistics projects for improvement (drop size, milk run and others route optimizations, centralized deliveries, Logistics customers projects for otimization and cost reduction)

Lead Brazil: Order to delivery link from Share Service Center and Operations / Customers needs lead all customer interface projects in Brazil and follow all interfaces with sales and logistics teamsDrive service at supply areas to improve performance and execution transcript by Fill Rate and Advantage Survey and Customers Awards.Embed sales and customer teams to reduce phantom inventory losses.

Part of Global Customer Service Excellence team.Leader of Customer Service Strategy and Operations at Americas:- Order to Cash: based on the Consumer good order process flow assuring the appropriate delivery On Time and In Full according the Customer needs. - Enhance Supply Chain interfaces with Planning, Warehousing, Transportation, Customers’ Logistics and also Finance area focus on the Customer needs- Lead Americas’ Customer Service organization thought Regional Virtual Team, based in a Global Virtual Team structure thought best practices’.

Drive Customer Service Satisfaction and thought assuring the right order process (On Time and In Full delivery at customers) and On Shelf Availability (availability of the products at point of sales). Focused in Brazil, Argentina, Chile operations

TPM continuous improvement orientedFocus in an "End to End Supply Chain", from the Shelf to the suppliers, understanding and developing a frame of Supply Chain Integration based in a Customer Service orientation and planning excellence execution. Achievement: 1st World Class Award in Americas, as recognition according the appropriate International Institution (JIPM).

Leading and delivering Quality Ways of Working standards for Latin America operations (37 sites cross categories and countries). Embedding Quality Community at all Global Quality Policies, procedures and standards, increasing performance of quality results and leading audits.

Supporting system design and developing training operations at new integrated SAP platform. Focused in Inbound Area.Post Go Live support and key user.

Leading Quality Framework application and all Quality Performance indicators for Distribution area, Exports / Imports, Suppliers and outsourced operations of Goiania Factory.

Driving plant results by restructuring all indicators database, promoting loss reduction, raw and packaging material warehouse coordination, seeking and reducing wastes and improving operational Efficiency and OTIF (on time in full).

Quality Assurance expert for factory and focused at Consumer and Customer, Imports and exports, Distribution area. Leading internal auditsPromoting reduction of 33% of Consumer ComplaintsHigh integration with Marketing Customer Attending área

Lead of quality areas at plant and labs. Responsible for all Quality and Regulatory Affairs procedures

Partner & Business Associate driving new customers capturing, defining and leading quality assurance projects, leading learning platform for new and small business.Regulatory Affairs, adequating and check all local or national legislations according foods plants.

Belo Horizonte - MG, Brazil: Responsible for Quality Control System and Environmental System integrationBrasilia - DF, Brazil: Responsible for Quality Control area including labs across plant area, 15 subordinators