Alex N. Email & Phone Number

Bothell, Wa, Us

Bothell, Wa, Us

Seattle, Washington, United States

Recognized by UX Research Director for independently mastering and managing the company's Qualtrics research panelReworked and reprogrammed research panel intake survey into Qualtrics, launched and closely monitored data refresh campaignReduced amount of time required per year to schedule research participants from 200+ hours to 9 hours by evaluating and establishing new scheduling toolConsolidated, organized, and wrote new guidance documents and templatesImproved efficacy of research efforts with cross-functional partners by holding regular meetings to understand their needs, goals, and processesProficient in utilizing operations tools such as Qualtrics, Respondent.io, User Interviews, Ethnio, Google Suite, Slack, and Airtable.

Seattle, Washington, United States

Managed screener development, scheduling communication, NDAs, and incentive distribution to B2B and B2C customersDaily collaboration with stakeholders to provide participant recruiting expertise via consultations, profile evaluations, and kickoff meetingsCreated metrics spreadsheet to identify and address bottlenecks in recruiting processProficient in utilizing operations tools such as Qualtrics, Respondent.io, User Interviews, Ethnio, Google Suite, Slack, and Airtable.

Seattle, Washington

Provided team of 200+ researchers with end-to-end participant recruitment supportFostered close relationship with research partners by holding kickoff meetings to discuss and understand research needs and goals prior to recruitmentDeveloped and programmed thorough screening surveys to provide high quality research participantsManaged calendar invites, NDAs, incentives and fielded all scheduling communication for concurrent research projects Served as point of contact for research department’s rolling research needs Identify pain points and documentation gaps to improve processes via new tools, vendors, training materials, and workflowsProficient in utilizing operations tools such as Qualtrics, DScout, and Microsoft Office

Redmond, Wa

Participant recruitment, screening, and scheduling correspondenceConfidentiality agreement distribution and processingGratuity distribution and trackingLab equipment and tools maintenance Supported researchers with administrative work such as survey creation, lab setup, and data codingProficient in utilizing operations tools such as Qualtrics, User Interviews, and Excel

Woodinville, Wa

Responded to an average of 200 customer inquiries per dayFacilitated product replacementsCreated new tracking sheet to log common product issues reported by customersAssisted leadership with various projects such as open order reports, declined payment authorizations, etc.Proficient in using Microsoft Office and Oracle

Redmond

Greater Seattle Area

Greater Seattle Area

University Of Washington, Seattle

Bothell, Washington

Psychology, B.S.

Activities and Societies: Brazilian Ju-Jitsu Club, AAIV Christian Fellowship, Business Ethics Association, Hammockers of UW

Education record

Online summer class

Education record

Activities and Societies: National Honor Society, French Club, Varsity softball, AP/Honors student