Alejandro Álvarez
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Alejandro Álvarez Email & Phone Number

Global Customer Support Frontline Specialist at Semrush
Location: Barcelona, Catalonia, Spain 9 work roles 3 schools
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Current company
Role
Global Customer Support Frontline Specialist
Location
Barcelona, Catalonia, Spain
Company size

Who is Alejandro Álvarez? Overview

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Quick answer

Alejandro Álvarez is listed as Global Customer Support Frontline Specialist at Semrush, a company with 884 employees, based in Barcelona, Catalonia, Spain. AeroLeads shows a matched LinkedIn profile for Alejandro Álvarez.

Alejandro Álvarez previously worked as Customer Support Specialist - French Market at Semrush and Customer Experience Specialist - Spanish Market at Sap. Alejandro Álvarez holds Employment And Labor Relations Minor, Labor Studies from Universitat Oberta De Catalunya.

Company email context

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Semrush

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Profile bio

About Alejandro Álvarez

I am a dynamic, active and curious person. I like to learn new things and discover new cultures. I’m passionate about good food and travel. Graduated in Tourism, International Relations and a minor in Labor Relations. Furthermore, I work as a Customer Support Specialist at SEMrush.

Listed skills include Comercio Internacional, Turismo, Relaciones Con Los Clientes, Aptitudes Administrativas, and 8 others.

Current workplace

Alejandro Álvarez's current company

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Semrush
Semrush
Global Customer Support Frontline Specialist
boston, massachusetts, united states
Website
Employees
884
AeroLeads page
9 roles

Alejandro Álvarez work experience

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Global Customer Support Frontline Specialist

Current

Barcelona, Cataluña, España

Customer support for the global department and technical support for Search Engine Optimization and Digital Marketing.Markets covered: English-speaking, Spanish-speaking, French-speaking countries Italy and Turkey.

Sep 2023 - Present

Customer Support Specialist - French Market

Barcelona, Cataluña, España

Online visibility management SaaS platform that has been used by over 10,000,000 marketers worldwide.

Oct 2022 - Oct 2023

Customer Experience Specialist - Spanish Market

Sap

Barcelona, Cataluña, España

Helping to the companies to understand their customers, transform their business models and provide the most exceptional experiences so that they can fulfill their purpose and win in the marketplace, engage with them easier and enable them to deliver an elevated Customer Experience.

Mar 2022 - Aug 2022

Senior Customer Support Specialist France And Spain

España

Preparation of quotations, customer service via email, telephone and chat, shipment tracking, preparation of delivery notes, resolution of transport/customer related incidents, document management and other administrative tasks related to the position and logistics department, purchasing, sales and customer service. French, Italian, Spanish, Catalan and.

May 2021 - Feb 2022

Senior Customer Service Representative France

Senior customer service representative. Roadside customer service mainly in France, Luxembourg, Belgium and Spain. Individualized attention with transport incidents by phone and email, blocking and unblocking vehicles(trucks), truck operation, problems with payments at service stations, direct B2B contact with French suppliers and gas stations, sales tasks.

Sep 2019 - May 2021

Front Desk Receptionist & Customer Satisfaction Manager

Barcelona Y Alrededores, España

Hotel receptionist in the center of Barcelona, check-in and check-out, price control and reservations, cross-selling, upgrades, room control, sales and concierge service. Administrative and customer loyalty tasks were also performed.Onboarding tasks and projects in development of social media and increasing the value, opinion and rates of the hotel.

Nov 2015 - Oct 2019

Guest Relations & Concierge

Barcelona Y Alrededores, España

Personalized attention to customers and their needs, customer loyalty, immediate response to customer problems and needs. Problem-solving, customer service, telephone assistance, room and event organization.

May 2015 - Oct 2015

Sales Staff

Clothing store assistant, customer service tasks, cross-selling, warehouse organizational tasks. Best salesman for 7 consecutive months, sales tasks as a shop assistant and cashier.

Sep 2014 - Apr 2015

Event Organization Specialist

Barcelona, Cataluña, España

Organization and planning of events and fairs, mainly in the Fira de Barcelona as well as in educational centers of the ''Generalitat de Catalunya'', planning of spaces, seating, guests, speakers and representatives. Administrative tasks such as budgets, invoicing, delivery notes, etc. Telephone and email support.

Aug 2013 - Jul 2014
Team & coworkers

Colleagues at Semrush

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3 education records

Alejandro Álvarez education

International Relations, International Relations And Affairs

4-year bachelor degree in International Relations. Main fields of study: Economics, Law, Sociology, History, and Politics. With honors.

Tourism, Tourism And Travel Services Management

Escola D'Hoteleria I Turisme De Barcelona - Ehtb

Tourism, travel agencies, event management and hotel management. With honors: Geography, Public relations.

FAQ

Frequently asked questions about Alejandro Álvarez

Quick answers generated from the profile data available on this page.

What company does Alejandro Álvarez work for?

Alejandro Álvarez works for Semrush.

What is Alejandro Álvarez's role at Semrush?

Alejandro Álvarez is listed as Global Customer Support Frontline Specialist at Semrush.

Where is Alejandro Álvarez based?

Alejandro Álvarez is based in Barcelona, Catalonia, Spain while working with Semrush.

What companies has Alejandro Álvarez worked for?

Alejandro Álvarez has worked for Semrush, Sap, Decántalo, Onturtle, and Hotel El Avenida Palace, Barcelona.

Who are Alejandro Álvarez's colleagues at Semrush?

Alejandro Álvarez's colleagues at Semrush include Anton Kovsh, Maksim Sovenkov, Elena Sadchikova, Anastasiya Kuznetsova, and Анна Омельченко.

How can I contact Alejandro Álvarez?

You can use AeroLeads to view verified contact signals for Alejandro Álvarez at Semrush, including work email, phone, and LinkedIn data when available.

What schools did Alejandro Álvarez attend?

Alejandro Álvarez holds Employment And Labor Relations Minor, Labor Studies from Universitat Oberta De Catalunya.

What skills is Alejandro Álvarez known for?

Alejandro Álvarez is listed with skills including Comercio Internacional, Turismo, Relaciones Con Los Clientes, Aptitudes Administrativas, Funciones De Recepcionista, Equipo De Oficina, Telefonista, and Confidencialidad.

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