Alex Batson Email & Phone Number

As the SharePoint Knowledge Services Network (KSN) Administrator for the Flight Service Program Office and the Business Operations Group, to include the Alaska Flight Service Facilities, my responsibilities are to provide enterprise tools administration, managing SharePoint user groups and access rights, creating SharePoint sites and lists, supporting upgrades and other maintenance of the SharePoint infrastructure, providing SharePoint training and coaching, identifying areas where the program can be made more effective, provide custom development and implementation support, and provide technical leadership to internal and external personnel. Manage Creation and Deletion of Sites and WorkspacesManage Site Navigation SettingsCheck permissions and Identify Secured ContentManage Access to SitesManage SharePoint Permissions and SecurityManage Permissions of Lists and LibrariesManage and Secure FoldersCreate and Manage SharePoint GroupsCreate and Manage SharePoint Web PartsProvide Assistance to Troubleshooting IssuesCreate, Copy, and Delete Permission LevelsCreate and Manage SharePoint WorkflowsManage Site Collection FeaturesCreate and Manage SharePoint InfoPath Forms

Currently maintaining the Lockheed Martin Flight Services Compliant Database, which is used to develop reports, analyze trends, and identify areas that may need attention. Periodic reports are developed for the ATO Leadership, AOPA, Lockheed Martin, Congress, and others on an as needed basis.Complaints are received through multiple vehicles (phone, internet, and e-mail) from customers including pilots, airport operators, military, Air Traffic facilities, Tech Ops, and the National Weather Service (NWS).Assist in tracking, investigating, and resolving the Federal Aviation Administrations (FAA), pilot community, and other government organizations serviced directly by Lockheed Martin Flight Services (LMFS), Web Complaints Database.Provide quarterly Complaint Trend Reports, collecting data analysis of pilot and customer feedback regarding Pilot Briefings, Flight Plans, Clearances, Weather Data, NOTAMs, and InFlight Watch complaints, providing analysis for corrective action, possible root causes of complaints, and identifying positive and negative trends.Download audio complaint recordings from the FAA Flight Service Hotline daily, and enter them into the LMFS Complaints Database for appropriate action.Daily audio and e-mailed complaints are uploaded to the Knowledge Services Network (KSN), complaints are then transcribed into a Database Web Form, selecting a proper category, and uploaded to the Lockheed Martin Flight Services (LMFS), Web Complaints Database.

Federal Aviation Administration (FAA) ProgramsNextGen Operations & Planning, Office of Systems Engineering and SafetyWorked directly for the Director, Systems Engineering & Safety, Chief, National Airspace System (NAS) Enterprise Architecture.Provided creative support in the development of high level briefings, PowerPoint presentation, and graphical displays in support of the Next Generation Operations & Planning office.Managed presentations and graphic software.Attended senior level planning meetings, operating AV Equipment during PowerPoint presentations.Assisted in the planning of financial, operational, and management efforts.Provided data entry, retrieval and maintenance of financial and management reports.Instrumental in supporting the Enterprise Architecture Board (EAB), and the Joint Resource Council (JRC) by coordinating and managing the logistics, reviewing, assessing, endorsing, and submitting the required documentation for approval.

Federal Aviation Administration (FAA)Finance Investment and Business PlanningPerformed duties as the SharePoint (KSN) Administrator for the Finance Investment and Business Planning Group.Ability to create sites, customize the components that make up the sites, design the logistics of the site around a business process, and deploy the site as a business solution.Manage site collection features, security on the site collection level, navigation and other SharePoint functionalities.Ability to identify and recognize problem areas for correction. Provided additional training to end users as needed.Provided training demonstrations and other support to management and end users as needed.Created and modified Web Parts to upgrade Web Sites.Created additional sites as needed, uploaded documents, granted new users permissions, and access to pertinent information.Provided System Administration and Maintenance as required.

Responsible for providing administrative and technical support for the Director and Assistant Director. Answered incoming phone calls, transferring and taking messages as needed. Typed letters, reports, and memos for the staff. Received and sorted incoming mail for the department. Maintained and updated the Sea Grant database and contact management program for the South East using the ACT.6 software. Attended daily meetings, taking notes as needed. Set up and tracked conference calls. Responsible for setting up meetings and workshops involving over 100 people. Collected registration fees, booked hotel rooms, printed name tags, ordered meals during conferences. Ensured transportation to and from meetings where arranged. Maintained Director’s daily and monthly calendars.

Provided on-site Technical Administrative support to the Program Manager of the Mine Undersea Warfare, Naval Sea Command. Monitored and completed the necessary training request forms for individuals attending required training. Extracted funds from Program Codes upon approval for each training request. Ensured that individuals did not exceed the training funding limits. Printed monthly reports of all transactions and distribute to the Program Manager. Attended monthly training meetings, taking notes as needed. Monitored and tracked contract projects. Made proper corrections to labor and non-labor accounts. Coordinated the flow of reports and distributed technical data. Printed contract reports on monthly basis. Made necessary entries to the master Project Input Database. Nursing Department Secretary – National Institutes of Health; Received visitors and telephone inquiries from a wide range of organizations and individuals. Made appointments for supervisor and other staff members. Received all incoming mail, distributing throughout the Clinical Center’s Nursing Department as needed. Typed memos, forms, statistical reports and graphics for final approval. Wrote routine letters and reports based on the departmental needs. Prepared and processed training request forms. Track and maintained all position descriptions, personnel action request, travel and tuition for the department. Monitored the Nursing Departments equipment budget and overall units combined budget. Made foreign and domestic travel arrangements. Maintained supervisor’s daily and monthly schedule.

As the Cardiovascular Disease Division Secretary, I was responsible for typing letters, memos, reports, forms, and a variety of other material using word processing equipment. Typed Monthly Quality Assurance Minutes by dictation, submitting draft for final approval. Also responsible for generating and maintaining 15 Cardiologist monthly leave, travel, and clinic schedules. Responsible for setting up and maintaining the office files. Screened all incoming and outgoing mail for possible suspense’s. Prepared routine letters responding to patient inquires. Prepared and maintained all position description for each civilian employee with the division. Produced and recorded all physician man-hour reports, submitting to the Progress Report and Statistics Office.

Provided administrative and technical support in the development of the Integrated Logistics Support Plan, Contract Development Requirement List, Contract Proposals, and Procurement Requests. Developed documents essential for maintaining financial journals, and various financial reports. Provided support in action item tracking and configuration management. Coordinated the flow of reports and distributed technical data. Responsible for typing reports, memos, forms, and other Naval documentation as needed. Maintained overall knowledge of office policies and procedures.Computer Assistant – Washington State Army National Guard HeadquartersPlans, Operations and Training Office, STARC Headquarters

B.S, Equivalent, Technical Services

H.S. Diploma