With a passion for problem solving and customer support, I am an expert at diagnosing and resolving technical issues. I am well versed in managing a case log of high-level issues, investigations, and bugs using Salesforce and JIRA. this issues include client issues related to web analytics, CSS, HTML, administration, moderation, user content and more. I facilitate cross collaboration with developers, project managers, and account managers to ensure customer satisfaction and retention.I have a background in computer science, networking, administration, QA, and SOP optimization. I studied computer science at Baylor University, and have worked in various roles and industries, such as cooking, phone operating, IT troubleshooting, and web development. I have experience in leading and being part of a team, and I can break down problems to their fundamental level and give unique and powerful insights on SOP to improve efficiency. I enjoy learning new skills and staying updated on the latest technologies and trends.
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Associate Technical Support EngineerBoxRound Rock, Tx, Us
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Advanced Support Support SpecialistCornerstone Ondemand Jul 2024 - PresentRound Rock, Texas, United StatesCornerstone OnDemand is a cloud-based software company that provides learning technology and people development tools. They specialize in HR software, integrated talent management software, and employee performance management.I work to resolve critical and complex issues within the Cornerstone product catalog with expert level knowledge to understand and interpret customer needs. As an Advanced Technical Support Specialist, I provide exceptional technical support experiences to our enterprise customers, collaborate with internal teams to escalate and resolve customer issues, and contribute to the continuous improvement of support processes and resources. -
Technical Support SpecialistKhoros Oct 2022 - Jul 2024Austin, Texas Metropolitan AreaFrontline Technical Staging and Production Support Specialist for "Community," a Web—Based SaaS/CRM Product. Effectively maintained a sanitary case log encompassing high—level issues, investigations, and bugs using Salesforce and JIRA. Directly led the investigation, testing, implementation, and resolution of client issues within the product.Issues and inquiries frequently involved: Web Analytics, CSS, HTML, JS widgets and Applets, Administration, Moderation, Proprietary API's, user created content, GDPR, and more.Manipulation of client files through SVN and GIT. -
Shipping And Receiving SpecialistCesco Magnetics Aug 2021 - Oct 2022Georgetown, Texas, United StatesQuality control, procurement, and inventory manager for manufactured magnetic food traps intended forliquid food product.This role included shipping and receiving, QAQC, and managing work orders for manufactured productsin order to meet the deadlines of a shipping schedule. -
Inventory ManagerMindglobal May 2019 - Jul 2021Austin, Texas, United StatesPioneered a novel initiative focused on the meticulous creation and oversight of comprehensive records for client physical device inventory. Spearheaded regular audits of internal data, shipping and receiving processes, QA protocols, and the formulation of SOPs. Played a pivotal role in advising and managing a dedicated team of inventory specialists, emphasizing specialization and strategic guidance to ensure optimal inventory management. -
Client LeadMindglobal Oct 2018 - Jun 2020Austin, Texas, United StatesAssumed a leadership role as the primary point of contact (POC) for high—level client communications. Led the scoping and development of Standard Operating Procedures (SOPs) to optimize operations and align with client needs and expectations. Managed a substantial volume of direct calls and emails from key business contacts.
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Operations Team MemberMindglobal Apr 2018 - Oct 2019Austin, Texas, United StatesFirst contact for business sector telecom SaaS. Frontline member of operations responsible for the bulkof incoming client inquiries and investigations. This role required both troubleshooting and resolvingclient facing issues and inquiries.
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Website ManagerMonarch Event Rentals Llc Apr 2020 - Dec 2020Austin, Texas, United StatesManaging, creating, and troubleshooting web content for monarcheventrentals.com via WordPress and other applets.
Alex Blank Education Details
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Computer Science
Frequently Asked Questions about Alex Blank
What company does Alex Blank work for?
Alex Blank works for Box
What is Alex Blank's role at the current company?
Alex Blank's current role is Associate Technical Support Engineer.
What schools did Alex Blank attend?
Alex Blank attended Baylor University, Stony Point High School.
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Alex Blank
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