• Subject matter expert and responsible for the monthly submission of the Federal Reserve Y-14M regulatory reports for multiple domestic credit card products. This process included data quality improvement, extensive research, monthly variance analysis and reconciliation to General Ledger data, as well as working with regulators and business partners to adapt to continuously changing reporting requirements and business changes.• Created and led the development, implementation, and ongoing management of Emergency Risk Data Collection (ERDC) weekly data submissions to the Federal Reserve for all domestic credit card products• Created a Change Management documentation process for regulatory reporting that was implemented across risk reporting teams• Developed regulatory reporting for new Hotels.com credit card product, partnering with line of business experts to understand business rules and develop report code logic• Oversaw and managed team member transitions and onboarding

• Instrumental in project execution and success to standardize the Federal Reserve Y-14M regulatory report submission across domestic credit card products. Standardization included audit management and issue remediation.• At the request of senior management helped to create a Daily Disaster delinquency impact report to track credit card portfolio health in real time for use during FEMA declared emergencies• Created extensive regulatory report documentation including data dictionaries, data flow diagrams, data lineage, and code logic explanations for multiple regulatory submissions• Responsible for process production, data reconciliation, and documentation in alignment with policy governance, supporting Basel, Loss Forecasting, Stress Testing, and general risk management functions• Mentored new team members as part of a credit risk rotation program

• Provided support for portfolio analysis and modeling that maximized profits and minimized credit and operating losses, as well as other risk exposures • Performed analytical support on consumer credit products, operating losses, and other product strategies to ensure company risk management goals were met • Maintained and created programming models to extract data to provide statistical and financial analysis• Produced performance monitoring and benchmarks regarding growth, balance, delinquency, losses, commitments, and overall performance • Coordinated and consolidated the production of monthly performance reports • Reviewed and analyzed trends in current population distributions

• Social media administrator for Wilson Facebook, Twitter, YouTube, Instagram, Tumblr, and Wordpress accounts• Identified and researched marketing and communications strategies for Wilson Tennis advertising, player appearance management, media events, global partnerships, and social media• Set up and operated Doppler Radar (Trackman) Software for media event at the 2013 US Open• Collaborated with product, graphics, tour management, and grassroots divisions within Wilson• Researched and purchased product display enhancements

• Retail work on the sales floor in all departments including electronics, hardware, and furniture• Responsible for pulling merchandise from the stockroom to the sales floor • Kept the shipping and receiving area clean and safe, as well as preparing for shipments• Cross-trained in cashiering and credit card processing

• Removed tassels from female corn rows and supervised others in the process

• Responsible for payment processing and student billing information• Opened and closed facility for assigned shifts• Accountable for Customer Service, both phone and in-person