Alex Dashevsky Email & Phone Number

▪Provide remote technical support for broadband, landline, email, and TV services, resolving complex technical issues and managing CEO escalations and second-stage complaints.▪First point of contact for vulnerable customers, ensuring urgent support for those using medical devices.▪Liaise with OpenReach to coordinate engineer dispatches and resolve service issues efficiently.▪Manage multiple campaigns across email, SMS, phone, and live chat, consistently exceeding daily resolution targets (15+ cases/day) and meeting SLA requirements.▪Frequently recognized for technical expertise and outstanding customer service.

Greater Manchester, England, United Kingdom

▪Managed order processing, stock checks, and customer requests, ensuring timely and accurate delivery.▪Collaborated with demand planning and logistics to meet customer demands and deadlines.▪Used SAP for seamless order processing and invoicing, maintaining error-free operations.

Manchester Area, United Kingdom

▪ Analyzed KPIs and provided actionable insights to optimize channel performance.▪ Managed affiliate operations using Awin, including setting CPA rates, onboarding publishers, and validating commissions.▪ Collaborated with digital and brand teams to align promotional activities with partner communications.▪ Identified and pursued new affiliate and partnership opportunities to boost customer acquisition.

Manchester, England, United Kingdom

▪ Maintained customer relationships, improved customer satisfaction, handled customer inquiries and complaints in an efficient manner, helped customers with bookings, cancellations as well as refunds via phone, email, live chat in Russian and English.▪ Collected customer feedback, analyzed common customer questions, made FAQ templates to improvework efficiency.▪ Received multiple positive customers reviews every day (over 65 positive reviews in one week). Was top 3 in my team.

Lithuania

▪ Identified new opportunities in Russia and EU, established trusted relationship with publishers to ensure alignment of marketing effectiveness with the company objectives.▪ Developed, led and managed affiliate promotional activity plans.▪ Implemented daily activities, analysed daily performance and optimised the channel performance by booking exposures on CPA basis as well as paying tenancy fees within budget.

Lithuania

▪ Negotiated and collaborated with business partners on website ads, led to win-win of both parties.▪ Managed websites & project documentations, specifications and legal documents (from Russian, Lithuanian to English).