Alex Dashevsky Email & Phone Number

• Provide remote technical support for broadband, landline, email, and TV services, resolving complex technical issues and managing CEO escalations and second-stage complaints.
• First point of contact for vulnerable customers, ensuring urgent support for those using medical devices.
• Liaise with OpenReach to coordinate engineer dispatches and resolve service issues efficiently.
• Manage multiple campaigns across email, SMS, phone, and live chat, consistently exceeding daily resolution targets (15+ cases/day) and meeting SLA requirements.
• Frequently recognized for technical expertise and outstanding customer service.

Greater Manchester, England, United Kingdom

• Managed order processing, stock checks, and customer requests, ensuring timely and accurate delivery.
• Collaborated with demand planning and logistics to meet customer demands and deadlines.
• Used SAP for seamless order processing and invoicing, maintaining error-free operations.

Manchester Area, United Kingdom

• Analyzed KPIs and provided actionable insights to optimize channel performance.
• Managed affiliate operations using Awin, including setting CPA rates, onboarding publishers, and validating commissions.
• Collaborated with digital and brand teams to align promotional activities with partner communications.
• Identified and pursued new affiliate and partnership opportunities to boost customer acquisition.

Manchester, England, United Kingdom

• Maintained customer relationships, improved customer satisfaction, handled customer inquiries and complaints in an efficient manner, helped customers with bookings, cancellations as well as refunds via phone, email.
• Collected customer feedback, analyzed common customer questions, made FAQ templates to improvework efficiency.
• Received multiple positive customers reviews every day (over 65 positive reviews in one week). Was top 3 in my team.

Lithuania

• Identified new opportunities in Russia and EU, established trusted relationship with publishers to ensure alignment of marketing effectiveness with the company objectives.
• Developed, led and managed affiliate promotional activity plans.
• Implemented daily activities, analysed daily performance and optimised the channel performance by booking exposures on CPA basis as well as paying tenancy fees within budget.

Lithuania

• Negotiated and collaborated with business partners on website ads, led to win-win of both parties.
• Managed websites & project documentations, specifications and legal documents (from Russian, Lithuanian to English).