Mortgage Loan Originator, NMLS# 2023153

During the tough time of 2020 and COVID I got to be home with my children. While not financially the best job, the time and bonds created made it worth every minute.

Create and manage inventory listings across multiple systems to ensure accuracy from initial upload to final billing resulting in top level customer service for both buyers and sellers of heavy equipment, trucks, and oil and gas machinery. Coordinate and communicate information and status updates across numerous teams including operations, sales, marketing, and company executives.● Post 250+ listings per month to our online sales platform in an efficient and timely manner to maximize equipment sales.● Part of a team that developed an internal inventory system, and an external online sales platform.● Ensure the quality of all inventory descriptions, photos, documentation, and videos against company standards which led to a reduction in arbitration by 30%.● Assisted in training of staff on CRM and auction platforms to guarantee quality and integrity of data.● Selected as Employee of the Month for September 2019 out of 75+ employees by the executive management team.● Member of a select team chosen to handle operations for final online auction and business close-down.

● Built and maintained positive customer relationships with ability to define problems, collect data, establish facts to draw a valid conclusion to ensure customer satisfaction.● Maintained open communications with store managers and dispatchers regarding new equipment, availability of equipment and competitive market pricing.● Managed projects, increased sales and improved customer retention.● Prompt completion of administrative duties -- sales plans and reports, pricing, invoicing, and collection of payments on accounts.

● Brought a “Just Say YES” attitude to the location.● Responsible for dispatching and logistics of trucks and drivers ensuring on time deliveries and improved utilization.● Built strong relationships with OSRs and other PC’s to help provide top notch customer service.● Developed a strong P&L knowledge and how my position could positively influence.● Managed time and attendance records for employees.● DOT training in regulations, managing driver hours, and safety.

● Managed a million dollar fleet and 4 employees at store focused primarily on DIY rental units.● Responsible for creating and attaining yearly budget with monthly general ledger analysis.● Fleet management, maintained proper fleet mix to produce high ROI.● Hired and trained new team members ingraining a safety culture in all employees.● Controlled cost to improve Profit Center Contribution.