Tracy Lane Email & Phone Number

Fort Worth, Texas, United States

• Collaborate with academic, community and business stakeholders to inform decision making regarding learning plans to increase students’ career readiness• Synthesize qualitative and quantitative academic and workforce data from industry partners and CTE Advisory Boards to identify and prioritize gaps in employability skills• Record, maintain and report accurate student certification data for state and federal funding• Oversee department and activity budgets of $15k• Promote, recruit and develop growth in the Business Education program• Lead, develop and manage the Work-Based Learning team to effectively operate two school-based enterprises• Develop and implement lessons and assessments to drive student achievement of industry certifications and career readiness• Deliver daily presentations for diverse audiences using multiple modes including; presentations, data visualizations, activities and hands-on workshop models.

Dallas-Fort Worth Metroplex

• Identified commercial opportunities to create a unique product in the special events industry• Utilized strong technical skills to design and build unique photo booths• Created strategic business plans to manage financial reporting, budgeting, risk management, marketing and all day-to-day operations of the business• Designed and scaled internal processes to efficiently manage business growth• Managed all marketing and sales efforts focusing on strong business and customer relationships• Recruited, trained and supervised contract employees to provide exceptional customer service• Created logistical plans for all rentals to satisfy customer and vendor needs while maximizing profits

• Worked remotely and independently to provide customer support• Provided phone, email and web-based technical support to clients using online products• Identified and communicated areas for improvement to the software developer • Created a Knowledge Base to improve help desk efficiency as the company grew• Resolved help desk tickets and tested beta features as needed by the software developer

Master'S Degree, Educational Technology Leadership, 4.0

Bachelor Of Business Administration, Management Information Systems