Tracy Lane Email & Phone Number

Fort Worth, Texas, United States

• Collaborate with academic, community and business stakeholders to inform decision making regarding learning plans to increase students’ career readiness
• Synthesize qualitative and quantitative academic and workforce data from industry partners and CTE Advisory Boards to identify and prioritize gaps in employability skills
• Record, maintain and report accurate student certification data for state and federal funding
• Oversee department and activity budgets of $15k
• Promote, recruit and develop growth in the Business Education program
• Lead, develop and manage the Work-Based Learning team to effectively operate two school-based enterprises

Dallas-Fort Worth Metroplex

• Identified commercial opportunities to create a unique product in the special events industry
• Utilized strong technical skills to design and build unique photo booths
• Created strategic business plans to manage financial reporting, budgeting, risk management, marketing and all day-to-day operations of the business
• Designed and scaled internal processes to efficiently manage business growth
• Managed all marketing and sales efforts focusing on strong business and customer relationships
• Recruited, trained and supervised contract employees to provide exceptional customer service

• Worked remotely and independently to provide customer support
• Provided phone, email and web-based technical support to clients using online products
• Identified and communicated areas for improvement to the software developer
• Created a Knowledge Base to improve help desk efficiency as the company grew
• Resolved help desk tickets and tested beta features as needed by the software developer

Master'S Degree, Educational Technology Leadership, 4.0

Bachelor Of Business Administration, Management Information Systems