•Implemented Global Shop Solutions Software, a comprehensive business management system that incorporates ERP, CRM, and EDI, among other leading business management technologyoAttended training at Global Shop Headquarters in Houston, TX to learn how to integrate Global Shop Solutions Software with the current business model of FKM, USAoAssist in streamlining operating efficiency through proper application of Global Shop Solutions SoftwareoCollaborate with General Manager for day-to-day operations and manufacturing performance analysisoPresent and teach Global Shop functions to other FKM employees•Oversee the creation, implementation, and support of new software projects, including proprietaryroll-tracking website and cross-company knowledge base software•Coordinate with outside firms for server and network maintenance and provide general technicalsupport to FKM employees

•Provide remote support to FKM, USA in the form of planning and scheduling manufacturing jobs•Build databases using Excel spreadsheets to organize manufacturing data in a way that enhances search functionalities that enable the efficient data mining of production information•Present manufacturing results to General Manager and Executives

•Educate and assist customers when selecting mobile devices and carriers•Provide technical support and training for customer devices, including cell phones, tablets, and computers•Attended week-long Best Buy Mobile induction training in Illinois to become versed on the specificdifferences between various mobile technologies and learn service and sales techniques •Also worked as Asset Protection and Inventory Specialisto Identify and implement loss prevention techniques in order to secure assets and improve loss trendso Create store-wide awareness of loss impact and provide coaching to employees on loss minimizationo Evaluate actual loss throughout store