Key Responsibilities• Expanding scope and management of Active Directory to Azure AD synchronisation• Setting up integrations with SaaS based applications and existing Identity providers including Okta, Azure AD and Office 365• Implementing Single Sign On (SSO) with Okta for existing and new applications to improve user experience and system security• Improving licensing automation for applications to enhance cost optimisation and reduce workload for Service Desk team• PowerShell scripting to automate processes and improve efficiencies• Configuring accounts and devices for an office redevelopment, including Video Conferencing rooms, meeting room touch panels and digital display screens used for broadcasting

Key Responsibilities• Management of a team of five Technology Support Analysts who provide level one and two support for the business• Development and deployment of a new Windows 10 MOE using Intune, SCCM, Group Policy and Autopilot• Migration from an On-Premise Exchange solution to a Hybrid Office 365 solution then to a full O365 solution• Administration of over 1500 user accounts within Azure Active Directory and Office 365• Mentoring and sourcing training for team growth and development• Management of Hyper-V servers through System Center Virtual Machine Manager (SCVMM)• Improving remote access availability by promoting Microsoft collaboration tools; MS Teams, OneDrive• Management and upgrading of Multifactor Authentication tools Azure MFA and RSA SecureID• Ticket and team management using Service Now• Escalation point for issues beyond the capabilities of the Analyst team• Liaison between Service Desk and the VIP/Management of the business units

Key Responsibilities• Implementing and troubleshooting server side applications and applying solutions• Developing a new Standard Operating Environment for Windows 10• Collaborating with key stakeholders and vendors to implement systems and solutions• Interstate travel to remote sites for installation and maintenance of hardware and systems• Installation and management of network infrastructure including Cisco and Meraki hardware• Configuration and implementation of new video conferencing equipment• Provisioning and decommissioning of virtual servers and networks through VMware and in AWS cloud platform• Implementing and supporting remote access applications through Citrix

Key Responsibilities• Undertaking Level 1 and 2 computer technical support for internal and external customers throughout Australia and New Zealand• Logging and maintaining incidents/problems along with escalation and vendor management of complex issues • Troubleshooting for PC and POS systems used throughout Australia and New Zealand

Key Responsibilities• Analysis of financial data along with contractual agreements and investigating discrepancies• Implementation of new processes and procedures to improve efficiency and eliminate errors • Helpdesk and desktop support for the Head Office• Implementation and management of a Mobile Device Management (MDM) system

Key Responsibilities• Deploying 200+ PoS terminals and EFTPOS pinpads• All aspects of PoS hardware and software support and configuration• Screen design of both concession and corporate menus• Local receipt and remote kitchen printing• EFTPOS setup and support utilising the PCEFTPOS interface

Key Responsibilities• Desktop and systems support to maximise productivity• Data extraction and manipulation to produce performance reports on both the Call Centre and Sales departments• Testing and identifying possible improvements of the Managing Directors newly created CRM software

Key Responsibilities• Management of a 36 member team while ensuring high quality of work from team members• Liaise with upper management and client companies• Setting up and managing new staff