Alex Ryan Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Key Responsibilities
• Expanding scope and management of Active Directory to Azure AD synchronisation
• Setting up integrations with SaaS based applications and existing Identity providers including Okta, Azure AD and Office 365
• Implementing Single Sign On (SSO) with Okta for existing and new applications to improve user experience and system security
• Improving licensing automation for applications to enhance cost optimisation and reduce workload for Service Desk team
• PowerShell scripting to automate processes and improve efficiencies

Melbourne, Australia

• Key Responsibilities
• Management of a team of five Technology Support Analysts who provide level one and two support for the business
• Development and deployment of a new Windows 10 MOE using Intune, SCCM, Group Policy and Autopilot
• Migration from an On-Premise Exchange solution to a Hybrid Office 365 solution then to a full O365 solution
• Administration of over 1500 user accounts within Azure Active Directory and Office 365
• Mentoring and sourcing training for team growth and development

Melbourne, Australia

• Key Responsibilities
• Implementing and troubleshooting server side applications and applying solutions
• Developing a new Standard Operating Environment for Windows 10
• Collaborating with key stakeholders and vendors to implement systems and solutions
• Interstate travel to remote sites for installation and maintenance of hardware and systems
• Installation and management of network infrastructure including Cisco and Meraki hardware

Melbourne, Australia

• Key Responsibilities
• Undertaking Level 1 and 2 computer technical support for internal and external customers throughout Australia and New Zealand
• Logging and maintaining incidents/problems along with escalation and vendor management of complex issues
• Troubleshooting for PC and POS systems used throughout Australia and New Zealand

Melbourne, Australia

• Key Responsibilities
• Analysis of financial data along with contractual agreements and investigating discrepancies
• Implementation of new processes and procedures to improve efficiency and eliminate errors
• Helpdesk and desktop support for the Head Office
• Implementation and management of a Mobile Device Management (MDM) system

Richmond, Victoria

• Key Responsibilities
• Deploying 200+ PoS terminals and EFTPOS pinpads
• All aspects of PoS hardware and software support and configuration
• Screen design of both concession and corporate menus
• Local receipt and remote kitchen printing
• EFTPOS setup and support utilising the PCEFTPOS interface

• Key Responsibilities
• Desktop and systems support to maximise productivity
• Data extraction and manipulation to produce performance reports on both the Call Centre and Sales departments
• Testing and identifying possible improvements of the Managing Directors newly created CRM software

• Key Responsibilities
• Management of a 36 member team while ensuring high quality of work from team members
• Liaise with upper management and client companies
• Setting up and managing new staff