Alex Jolicoeur Email & Phone Number

Fort Worth, Texas, United States

Covington, Louisiana, United States

New Orleans, Louisiana, United States

-Develops and maintains reports within Workday and Kronos Workforce System to analyze operational activities as well as produce ad-hoc and custom management/operational reports.-Coordinates and collaborates with payroll operations and other cross-functional departments to implement changes related to system operations and company level setup.-Develops Workday and Kronos configurations and customization to create solutions for operational needs.-Provides production support by… Show more -Develops and maintains reports within Workday and Kronos Workforce System to analyze operational activities as well as produce ad-hoc and custom management/operational reports.-Coordinates and collaborates with payroll operations and other cross-functional departments to implement changes related to system operations and company level setup.-Develops Workday and Kronos configurations and customization to create solutions for operational needs.-Provides production support by analyzing, designing, and testing solutions to complex problem and works with information services to resolve critical production issues.-Independently coordinates system maintenance, updates, and enhancements in leading major projects.-Creates and documents test plans, executes testing, and evaluates results to recommend solutions.-Trains functional end users and other institutional partners for partnerships and acquisitions and acts as a liaison between end users and information services.-Troubleshoots and tracks issues and assists users with problem resolution including time-clock issues at affiliates. Show less

Baton Rouge, Louisiana Area

• Assist students in account setup, retrieving course materials, and computer issues• Utilizing Excel to track enrollments, extensions, dates, grades, and transcripts• Answering phone calls/emails resolving login, website, computer, and course issues• Going to certain schools and troubleshooting students/teachers’ computers

Baton Rouge, Louisiana, United States

• Logged information by storing answers and information provided by participants in the company’s software program• Provided excellent customer service over the phone by retrieving information from Louisiana residents about their healthcare